Business Details
About
Restaurant
Swiss Chalet in Hamilton, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,678 reviews
5 stars
773
4 stars
437
3 stars
191
2 stars
87
1 star
190
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked chicken, soggy fries, and missing items in orders.
Service Issues
Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unresponsive staff.
Cleanliness and Safety
Concerns were raised about cleanliness, particularly regarding the state of the restaurant and food preparation.
Positive Experiences
Despite the negative feedback, some customers praised specific servers and enjoyed their meals, noting good service and delicious food.
Renovation Feedback
The recent renovations received positive remarks, with many customers appreciating the updated atmosphere.
- GFGord FendleyNov 15, 20251.0Ordered the poutine as a second meal and when opened, there was no cheese on it. Very poor for the high cost. Tried to call the restaurant and no one picked up on 4 attempts. I guess they don’t want to hear complaints or provide customer service.
- LMLorri MangialardoNov 7, 20254.0Brought 3 guests for dinner & drinks. Beer was good & cold. 3 of us had chicken stir fries & other a pulled pork meal. We were hungry when meal came. Two stir fries had lots of quite raw broccoli’s, so I found it hard to chew but flavour was good. Could have been hotter but we were so hungry, didn’t ask to heat some more. Sauce was kind of runny, over bed of rice. The pork meal was enjoyed. Waitress attentive and pleasant atmosphere even at rush hour!
- ADAndrew DuongNov 7, 20253.0Great service. Really poor quality food. I usually like Swiss chalet but we got super stale fries and burnt chicken. Service was great though. Maybe it was because it was because it was a busy Friday night and we got food that was reheated. It was still piping hot when we got it at least.
- CCCrazyJoeNov 7, 20252.0While the chicken, burger were good nice and hot. The so called fresh cut fries were NASTY nothing fresh about them at all hard as rocks like lunch time fries being served at dinner time. Got my order at 4:50 drove home started eating it's now 5:33 VERY DISPOINTED Turned a 5 star review into a 2 star at best review
- MCMagic CrochetNov 6, 20251.0Even if this Swiss Chalet was the only one in town, I'll never be back 😑 I went there with two friends, we order and when our food came, my friend's french fries were all burned, and when we talked with the lady who were serving us, she made it sound that this was normal to have burned fries due the fact that they do from fresh potatoes, but when we looked at the table next to us, they had perfectly golden fries, and she kept arguing with us instead of agreeing with us 😡 what happen to the costumer is always right? I was not expecting a free meal, but at least for her to agree that we were right and not arguing and being rude to us ... Sorry Swiss Chalet, but you must hire nicer people and teach them the basics, specially when it takes to see the evidence and even having that in front of your eyes, you still arguing with someone who's paying for a burned meal and paying for your employees paycheck... I will never go back to this location and I don't recommend it to anyone 😡
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 1317 Upper James St, Hamilton offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Hamilton - Upper James St's <a href="https://www.swisschalet.com/en/menus/delivery/store-1773/on/hamilton/1317-upper-james-st.html">delivery menu here</a>.
Does Swiss Chalet Hamilton - Upper James St offer takeout?
Yes, Swiss Chalet® Hamilton - Upper James St offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Hamilton - Upper James St's <a href="https://www.swisschalet.com/en/menus/takeout/store-1773/on/hamilton/1317-upper-james-st.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Hamilton - Upper James St?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Hamilton - Upper James St offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Hamilton - Upper James St?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Hamilton - Upper James St <a href="https://www.swisschalet.com/en/menus/dining-room/store-1773/on/hamilton/1317-upper-james-st.html">dining room menu here</a>.
Is Swiss Chalet at 1317 Upper James St in Hamilton currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Hamilton - Upper James St location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Hamilton - Upper James St Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 1317 Upper James St in Hamilton is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 1317 Upper James St, Hamilton have a drive-thru?
Yes, Swiss Chalet at 1317 Upper James St, Hamilton has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 1317 Upper James St, Hamilton offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Does Swiss Chalet Hamilton have a patio?
Yes, Swiss Chalet at 1317 Upper James St, Hamilton has a patio for dining, open based on weather conditions.
What are the operating hours of Swiss Chalet at 1317 Upper James St, Hamilton?
Swiss Chalet is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Hamilton - Upper James St offer delivery services?
Yes, Swiss Chalet offers delivery. You can order online at their website or through their mobile app, which also provides a $5 discount on your first order over $40.
Can I place takeout orders at Swiss Chalet Hamilton - Upper James St?
Yes, takeout orders are available. You can order online, use the Swiss Chalet app, or call the restaurant directly to place your order.
Does Swiss Chalet Hamilton have a drive-thru?
Yes, the Swiss Chalet location at 1317 Upper James St has a drive-thru for convenient pickup without leaving your car.
Are there vegetarian or gluten-friendly menu options at Swiss Chalet Hamilton?
Swiss Chalet offers vegetarian and gluten-friendly options. For details, you can view their Nutrition & Allergy Guide online.
Is the Swiss Chalet at 1317 Upper James St, Hamilton Canadian owned?
Yes, Swiss Chalet is proudly Canadian since 1954, and this location is operated by local Canadian franchisees supporting the community.
What nearby restaurants can I visit when dining at or near Swiss Chalet Hamilton?
Near Swiss Chalet, you can find Harvey's for burgers, Denninger's Bistro for delicatessen fare, and Tim Hortons for coffee and snacks, making it easy to explore different dining options.
Are there any nearby automotive services close to Swiss Chalet Hamilton - Upper James St?
Yes, nearby automotive services include Audi Hamilton, Johnston Motor Sales, Johnston Chrysler Fiat Dodge Jeep, and Carter Car & Truck Rentals for car buying, renting, and servicing.
Where can I find convenience stores near Swiss Chalet at 1317 Upper James St, Hamilton?
Nearby convenience stores include Esso Canada, Rainbow Gas & Convenience Store, and On The Run - Convenience Store, perfect for quick stops before or after your meal.
Does Swiss Chalet Hamilton welcome families and children?
Yes, Swiss Chalet welcomes families and children, offering a children's menu and family meal deals to suit your needs.