Swiss Chalet

Reviews

• JB

  Jessica Brunetti

  1 day ago
  5.0
  We went Friday night for dinner. It was busy for a Friday night which was nice to see. Even though we did have to wait a bit longer for our food we were okay with it, as we were looked around and noticed that the waitress we had was doing an amazing job and hustling to every table she had wheather it was getting them the machine to pay or taking the plates away when finished and checking on how the food was. I'm not sure what the waitress' name was but I hope the company is proud to have someone like that
• PY

  Patricia Youngblut

  6 days ago
  1.0
  Staff leave bones in their chicken, causing their customers to choke on the bone. We have reached out to Swiss Chalet three times now, the first two times we were ignored. The third time some gentleman Steve Portt emailed me, trying to twist my words, trying to make me out to be a liar, and had zero concern for this situation. This is extremely unprofessional and shows Swiss Chalet doesn’t care about the quality of the food they are serving. Anyone eating at Swiss Chalet needs to be aware and stay safe! Filled out the form yet again, and once again ignored. Extremely unprofessional and very pathetic!!!
• DD

  Daniel Dixon

  Jan 4, 2026
  1.0
  My family and I just got back from a late lunch at the Upper James location. I can honestly say that not only will we never eat at this location again, we will never eat Swiss Chalet again. The service was ridiculously slow and the food was terrible. Our friend visiting from England ordered a hot chicken sandwich that ironically came cold with a side of RAW, ROTTING cauliflower. I kid you not, the cauliflower was raw and browner than the last head of cauliflower at Food Basics.
• AL

  Anaid Llebpmac

  Dec 26, 2025
  3.0
  Went through the DT. Wasn’t busy, parking lot was empty, I was the only car in the DT. My order was taken quickly. Once again this location disappoints with the food quality. The fries were tasteless. Like they’d been cooked before and then just recooked when I ordered. Waste of money for the poor food quality. Ever since they renovated this location the food has been awful. Only went there because the weather was bad and it was closest to where I was going. Won’t be returning as food quality is poor.
• MH

  Monica Hillman

  Dec 21, 2025
  2.0
  Placed our order around 5:10pm. Nothing special, 2 festive meals and a soup. Finally got the 2 meals almost an hour later and had to ask for the soup. A couple that came in after we ordered, got their food and paid long before we started eating. Had to ask a different waitress for a pop refill. Then had to wait 20 mins for the bill. Oh ya, asked for both meals with white meat. Only one had white meat. So started at 5:10 and finally walked out at 7:00. Then, one of your drivers, decided he needed to park his car in between 2 handicapped parking spots(my husband was in our car in one of the spots). I was barely able to get into my car! I guess that's considered ok to do. I went in and complained, but I doubt anything will be done.

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