Brand Certified
Swiss Chalet
3.9(1722 reviews)
Certified by Swiss Chalet • Mar 15, 2026
Business Details
1317 Upper James St, Hamilton, ON
L9C 3B3, Canada
Certified by Swiss Chalet • Mar 15, 2026
(905) 388-7488
Certified by Swiss Chalet • Mar 15, 2026
https://www.swisschalet.com/en/locations/on/hamilton/1317-upper-james-st
Certified by Swiss Chalet • Mar 15, 2026
About
Certified by Swiss Chalet • Mar 15, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Hamilton, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Mar 15, 2026
Hours
Certified by Swiss Chalet • Mar 15, 2026
Reviews
3.9
1,722 reviews
5 stars
793
4 stars
441
3 stars
195
2 stars
94
1 star
199
- DDDay1 day ago5.0Absolutely amazing service! Diana went above and beyond serving us! And she found us our Molten Lava cake that we love! 5 stars!! Thank you Diana for such amazing service!!
- DCDanielle CookMar 13, 20265.0The gentleman who checked me out was one of the nicest people I’ve ever met. Would order again from this location simply based on the service I received, but the food was also great!
- DRDebs RossMar 5, 20262.0Purchased the fish tacos. What a rip off. Two small, limp tortilla wraps. 2 small spoonful of coleslaw and 2 tiny pieces of overdone fish that were mostly breading for over $17. They were thrown in the box and were just a mess. Also ordered the fish and chips. Fish was mostly batter, small and overdone. Definitely not good value for money. We'll be sticking with the chicken from now on. Very disappointing.
- CCCathyMar 1, 20261.0Picked up take out , within 1 hour of eating the chicken, I was so ill , vomiting . My husband ate something different and was okay . Did I have bad chicken?
- LGLorella GFeb 23, 20262.0Swiss Chalet continues to have great difficulty packaging a takeout order for any side other than fries. Doesn't matter what side you select for your order, they'll send you fries. This has been going on for YEARS at multiple locations. There appears to be no quality control before orders go out. If you can't get it right, stop offering sides other than fries.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1317 Upper James St, Hamilton have a drive-thru?
Yes, Swiss Chalet at 1317 Upper James St, Hamilton has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 1317 Upper James St, Hamilton offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
Does Swiss Chalet Hamilton have a patio?
Yes, Swiss Chalet at 1317 Upper James St, Hamilton has a patio for dining, open based on weather conditions.
What are the operating hours of Swiss Chalet at 1317 Upper James St, Hamilton?
Swiss Chalet is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Hamilton - Upper James St offer delivery services?
Yes, Swiss Chalet offers delivery. You can order online at their website or through their mobile app, which also provides a $5 discount on your first order over $40.
Can I place takeout orders at Swiss Chalet Hamilton - Upper James St?
Yes, takeout orders are available. You can order online, use the Swiss Chalet app, or call the restaurant directly to place your order.
Does Swiss Chalet Hamilton have a drive-thru?
Yes, the Swiss Chalet location at 1317 Upper James St has a drive-thru for convenient pickup without leaving your car.
Are there vegetarian or gluten-friendly menu options at Swiss Chalet Hamilton?
Swiss Chalet offers vegetarian and gluten-friendly options. For details, you can view their Nutrition & Allergy Guide online.
Is the Swiss Chalet at 1317 Upper James St, Hamilton Canadian owned?
Yes, Swiss Chalet is proudly Canadian since 1954, and this location is operated by local Canadian franchisees supporting the community.
What nearby restaurants can I visit when dining at or near Swiss Chalet Hamilton?
Near Swiss Chalet, you can find Harvey's for burgers, Denninger's Bistro for delicatessen fare, and Tim Hortons for coffee and snacks, making it easy to explore different dining options.
Are there any nearby automotive services close to Swiss Chalet Hamilton - Upper James St?
Yes, nearby automotive services include Audi Hamilton, Johnston Motor Sales, Johnston Chrysler Fiat Dodge Jeep, and Carter Car & Truck Rentals for car buying, renting, and servicing.
Where can I find convenience stores near Swiss Chalet at 1317 Upper James St, Hamilton?
Nearby convenience stores include Esso Canada, Rainbow Gas & Convenience Store, and On The Run - Convenience Store, perfect for quick stops before or after your meal.
Does Swiss Chalet Hamilton welcome families and children?
Yes, Swiss Chalet welcomes families and children, offering a children's menu and family meal deals to suit your needs.
Brand Certified Facts from Swiss Chalet
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Certified March 15, 2026Yext Knowledge Graph
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