Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Hamilton Subway® Restaurant at 830 Upper James St. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers praised the friendly and welcoming nature of the staff, particularly highlighting employees like Nishi and Inder for their excellent service.
Service Efficiency
While some reviews noted quick and efficient service, others reported long wait times and issues with order management, especially during busy hours.
Food Quality
Customers generally enjoyed the freshness and quality of the food, although there were complaints about incorrect orders and unsatisfactory preparation on occasion.
Customer Service Issues
Several reviews pointed out instances of rude or unprofessional behavior from staff, leading to negative experiences for customers.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.
BG
Bhawana Gandhi
4 days ago
1.0
Terrible customer service. Utterly disrespectful towards customer. Poor hygiene conditions. Veggies were all over the floor. Also, he was using SAME KNIFE for veg and non veg both kind of subs. His claim was that it was busy through out the day and he has been working alone without help. However, it does not give anyone the right to treat others with disrespect.
PM
Pushpendra Mangroliya
4 days ago
1.0
This place offers the worst customer service I’ve ever experienced. If you want a positive start to your day, avoid this place, she will ruin your day. The staff is completely unfriendly and unhelpful. She didn’t even smile or say a single word to me. I would give it a -5 out of 5 stars. Avoid this place as much as you can, please! This is the worst subway location in terms of customer service in the entire world, I would say.
KV
Karan Vir
Feb 17, 2026
1.0
Absolutely terrible customer service. I asked for a little extra crispy onions on my sandwich and the employee responded with pure attitude, saying he “can’t add more” because the owner only allows a certain amount. No apology. No polite explanation. Just rude behavior over something so small.
I’ve been coming to this location for a long time and never experienced this kind of disrespect before. What’s even worse is the owner’s response to my complaint — not a single proper apology. Instead of taking responsibility, they gave a defensive explanation about “Subway standards” and pricing. If you need to charge extra, just say it clearly and professionally. Don’t treat customers like they’re asking for something unreasonable.
Customer service at this location has clearly gone downhill. After this experience and the unprofessional response from management, I will not be returning.
JB
Julie Batt
Feb 17, 2026
1.0
Went to this store on Sunday....ordered a turkey sub...when I got home noticed the bread wasn't cooked so I went back to get a new one...the girl working said you didn't ask for it toasted..I explained the bread wasn't cooked all the way through...gave me a hassle about it...I left because i had to go to work..the part of sandwhich I did eat was soggy and gross...I used to go here all the time not anymore
NN
Nitika Nitika
Feb 16, 2026
1.0
Very poor service, I went around 8:50pm, I placed an online order, I requested to get more crispy onions on my sub but the guy refused and said that he is not allowed to put more garnishes on sub. I have been to this location before as well but nobody behaved like this. The guy was very unprofessional and rude towards me. The management should address this kind of employee’s behaviour towards customers. I would not recommend this location to anybody. They need to train their staff to deal with customers politely.
Subway is located at 830 Upper James St., Unit #105, Hamilton, ON, L9C 3A4, Canada.
What are the operating hours of Subway at 830 Upper James St.?
Subway is open 24 hours a day, every day of the week.
What meal times does Subway serve?
Subway serves breakfast, lunch, and dinner.
Does Subway offer curbside pickup?
Yes, Subway offers curbside pickup for customer convenience.
What payment methods are accepted at Subway?
Subway accepts American Express, Discover, MasterCard, and Visa cards.
Can I dine in at Subway on Upper James St.?
Yes, Subway provides dine-in service for guests.
Does Subway provide catering services?
Yes, Subway offers catering services to support your event needs.
Are there other Subway locations near this one?
Yes, there are multiple other Subway sandwich shops and restaurants nearby which you might consider visiting or comparing.
What pharmacy is located near Subway at 830 Upper James St.?
The I.D.A. - Hamilton Medical Pharmacy is located nearby and can be useful for picking up prescriptions or health products during your visit to Subway.
What other services can I find near Subway on Upper James St.?
Nearby you can find services such as Island Ink Jet for printing and office equipment, MDG Computers for electronics, and a variety of beauty salons and barbershops including Split Ave Barbershop and K-Laba Beauty Supplies.
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