Subway

3.7
366 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Hamilton Subway® Restaurant at 1405 Upper Ottawa St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1405 Upper Ottawa St, Hamilton, ON
L8W3J6, Canada

Hours

Reviews

3.7
366 reviews
5 stars
214
4 stars
26
3 stars
15
2 stars
15
1 star
96

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; while some praised individual staff members for excellent service, others reported poor service and long wait times.

Food Quality

Several customers expressed dissatisfaction with the portion sizes and freshness of the food, noting that toppings were often minimal or not as expected.

Cleanliness

The store was noted as clean and well-maintained by multiple customers, contributing positively to their overall experience.

Staff Attitude

While some staff were highlighted for their friendliness and helpfulness, there were complaints about staff being untrained or unhelpful in resolving issues.
  • DM
    Dave M
    3 days ago
    1.0
    If you like brown soggy lettuce this is the place to go! Nothing fresh, chicken tasted off (probably old aswell). Would not recommend worst subway I've ever had.
  • AV
    Annmarie verstraeten
    Jan 4, 2026
    4.0
    With over 61 million views on my Google reviews as a Level 9 expert Google Reviewer, I always aim to give clear and honest feedback. Gurleen made my subs today and she was friendly, attentive, and listened carefully to how I wanted everything prepared. She made the subs exactly the way I asked and, most importantly, she did not skimp on the veggies. That is one of the main reasons I enjoy going to Subway, and she delivered on quality. I am giving 4 stars only because the prices have gone up, and consistency can be an issue at times. Too often the subs are not made with the amount of vegetables requested, which is frustrating when you are paying more. Today I felt happy and honestly a bit lucky to have someone who understands that quality should match the price. Thank you Gurleen. Keep up the good work. Free parking , small seating eating area with washrooms
  • AH
    anastasia hughes
    Dec 17, 2025
    1.0
    I feel bad for the women behind the counter she was all alone and was struggling constant line up and unable to focus on orders. Get more people working here
  • RC
    Rosalind Corridon
    Nov 26, 2025
    5.0
    Excellent service by Gursimram, It was almost closing time and I requested a meatball sandwich, there weren't any left... Seeing my utmost disappointment, Gursimram actually went and made some meatballs for me. She made my day! Really appreciate customer service like this! Will definitely be coming back.
  • MM
    mf3218
    Nov 2, 2025
    1.0
    My significant other went to this Subway and it was an absolute terrible experience. He ordered a rotisserie chicken bowl. This was what he got. First of all half of the items that were supposed to be in the bowl, weren’t. Then the mediocre portion that was given was unreal. Never will go here again!! Ridiculous.

Frequently Asked Questions About Subway

Where is Subway located in Hamilton?

Subway is located at 1405 Upper Ottawa St, Unit 2, Hamilton, ON L8W3J6, Canada.

What are the operating hours for Subway on weekdays?

Subway is open from 9:00 AM to 11:00 PM from Monday to Saturday, and from 9:00 AM to 10:00 PM on Sunday.