Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Hamilton Subway® Restaurant at 1405 Upper Ottawa St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.7
361 reviews
5 stars
213
4 stars
26
3 stars
15
2 stars
14
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Gurleen and Sim received praise for their friendliness and efficiency, many customers reported poor service and lack of empathy from staff.
Food Quality
Several reviews highlighted issues with portion sizes and freshness of ingredients, with complaints about inadequate toppings and stale food, contrasting with a few positive mentions of fresh and well-prepared sandwiches.
Cleanliness
The store is noted for being clean and well-maintained, which some customers appreciated.
Management Issues
There are complaints regarding management practices, including poor handling of customer complaints and issues with coupon acceptance, leading to frustration among customers.
Overall Experience
While some customers had positive experiences and would recommend the location, a significant number expressed dissatisfaction and vowed not to return due to service and food quality issues.
- MMmf3218Nov 2, 20251.0My significant other went to this Subway and it was an absolute terrible experience. He ordered a rotisserie chicken bowl. This was what he got. First of all half of the items that were supposed to be in the bowl, weren’t. Then the mediocre portion that was given was unreal. Never will go here again!! Ridiculous.
- MBMaddie BalchandOct 31, 20251.0Worst subway and I let them know. It took 3 staff members just to cut my sandwich and that’s just where the struggle began. I ended up having to walk out as I am not paying for that service or quality. As they were confused and asked why I no longer wanted my meal I explained to them that the service I received from the start was horrible.
- JBJohnny BonzelaOct 27, 20255.0Stopped by this Subway for my lunch break from work and was really impressed. The place was clean, the staff were polite, especially a woman with name ''Gurleen" and she made my sub just the way I like it. Everything tasted fresh, and service was fast. It’s nice when you can tell the people working actually care about what they’re doing. I’ll definitely come back here again.
- KDKaitlin DuongOct 16, 20251.0I never like to write bad reviews but this is one store that really needs warning! This was by far the worst experience I’ve ever had at a subway. Genuinely the worse customer service and portion size ever. For reference I ordered a wrap and attached is an image of what I received. Even after asking for more toppings, the employee would barely put anything on. We got overcharged for chips and a drink combo after we clarified that WE DID NOT want any explicitly stating no several times. Not once did the employee apologize. The manager helped resolved the issue but again the customer service was just awful with a big lack of empathy and knowledge about what he was doing himself.
- SAShamim AminiOct 8, 20251.0I got my sandwich made, and went to pay with a $50 dollar bill. The girl had to call her manager or owner to verify the bill. She started to take pictures of it and sends them to him for verification, and then waited for him to verify if it’s real was real or not. I ended up waiting several more minutes as they discussed the bill on the phone. If the owner is concerned with counterfeit bills maybe he should invest in a detection machine or train his staff on how to handle cash properly. This was uncomfortable and unprofessional. I really was disappointed and decided to take my money back and leave.
Frequently Asked Questions About Subway
Where is Subway located in Hamilton?
Subway is located at 1405 Upper Ottawa St, Unit 2, Hamilton, ON L8W3J6, Canada.
What are the operating hours for Subway on weekdays?
Subway is open from 9:00 AM to 11:00 PM from Monday to Saturday, and from 9:00 AM to 10:00 PM on Sunday.
Which meals does Subway serve at this location?
This Subway location serves breakfast, lunch, and dinner.
Does Subway offer pickup and delivery services?
Yes, Subway offers in-store pickup and curbside pickup services.
What payment options are accepted at Subway?
Subway accepts American Express, Discover, MasterCard, and Visa payment options.
Can I get catering services at Subway?
Yes, catering services are available at this Subway location.
Is dine-in available at Subway on Upper Ottawa St?
Yes, dine-in is available at this Subway location.
Are there other Subway restaurants near 1405 Upper Ottawa St?
Yes, there are multiple nearby Subway restaurants where customers can also enjoy sandwiches and fast food.
Which nearby places can I visit if I want to try other food options near Subway?
Nearby, you can visit Red Rockets, a chicken and fast food restaurant, or Pizza Hut for pizza options, as well as Mega Wraps diner for more casual dining experiences.
What nearby services are available if I want to shop for health and beauty products near Subway?
Close to Subway, you will find Optical Clearance Outlet for eyewear and optometrist services, Studio C Essentials beauty and tanning salon, Herc's Nutrition for health supplements, The Warehouse Beauty and Wellness for hair supplies, and Glitter & Gold nail and beauty salon.