Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Hamilton Subway® Restaurant at 50 Dundurn St S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unprofessional towards customers.
Food Quality
Several customers reported issues with food quality, including stale bread, rotten vegetables, and inadequate portion sizes.
Cleanliness
The establishment was frequently described as dirty, with complaints about unsanitary conditions and non-functional washrooms.
Pricing Issues
Customers expressed dissatisfaction with pricing, noting that it was higher than other locations and that they were charged for items that are typically complimentary.
JH
Jaiden Hardman
Feb 18, 2026
1.0
If I could've given less than 1 star I would've. If you have a service animal I wouldn't recommend going there as they question your animal if they aren't wearing a vest, I have a dog in service training currently and no other guest had an issue but the woman I was dealing with originally refused service and then said that since he is not wearing a service vest he is not a service animal. Then when I asked for more spinach I got wilted slimy spinach served with a big sigh.
KK
Kams Kumar
Jan 10, 2026
1.0
I use subway almost on a daily basis, or atleast few times in a week, have been by served many locations in toronto, recently many times in hamilton, never had problem with any of them except this
DEC 9 Morning went for a sandwich footlong veggie, person serving put 90% lattice, asked where is the space for rest of the veggies, answer is that is how we do it here,
can we make space for other veggies, he took 5% of lattice and refused to give any more space for other veggies and told me i am not your servant,
the same person previous visit when i went, asked him if there is any deal, he said no deals, after the order was looking the signs there, there was better deals there,
when i pointed and asked he said yes that is a deal, no explanation why he said there was no deal.
when i brought that up this time, when he refused to provide more space for other veggies, answer is then why did you come here. i am a forgiving person, that is why i went there next time, see it might be ok, it is not only rude, unfriendly and zero customer service. i was wondering if this subway could be worst subway in the whole world in treating customers, i would advice customers to avoid this subway or get a surprise entering in this subway. enter at your own risk.
the guy there has serious behaviour issues, he picks up fight with customers for no reasons. zero human emotion,
he has an attitude deliberately damaging name for subway.
i have never seen a person behaving in any store anywhere like this. I don't do reviews normally, even it is negative, i dont bother, but i found a sense of urgency in this, even at the middle of the night, because people definitely need to know about this place and i believe few people like him can bring down any established brand in a short time.
FL
Frederic Leblanc
Dec 17, 2025
1.0
I came to the store wanting to place an order. I kindly asked of there was a deal on multiple sub.
The young lady that answer me was kind and said to order on the app. I was having an issue with the app so it took me about 15 minutes to figure it out. I placed my order selecting two subs for the price of one promo and unfortunately I was unable to edit only 1 item.
I was physically at the store at the time. when they received the order so I proceeded to let them know which toppings I wanted on, just like we would normally. Toppings are free am I right?
I’m assuming it was the manager that began preparing my order. I kindly mention that one of the subs would have different toppings. I have never encountered such disregard toward a paying customer in any store, EVER! This man was so rude from the beginning even before I placed my order. He said, and I quote: if you placed it on the app, I will not change it.
But its only the veggies that I’m changing. With a very confused smile on my face. What is the problem? His tone got worst, I dont even recall what he said to me. Im like “wow, there’s no way a customer needs to be talked like this! Great customer service!
I wanna say, I am a very pleasant person in all my encounters, and the young lady working was very kind right from the start and there is no way I presented myself in a way that would have made this man treat me like this.
He cancelled my order! Just like that and sent me on my way.
I have never encountered such rudeness and disrespect anywhere ever!
MS
Maxx Smith-Refalo
Nov 6, 2025
5.0
Nice people that work here making my subway getting that much more enjoyable and easy!
BB
Best
Nov 5, 2025
5.0
Great food and even greater service. The staff and the hygiene is very good
The Subway restaurant is located at 50 Dundurn St S, Unit #107, Dundurn Place, Hamilton, ON, L8P 4W3, Canada.
What are the opening hours for this Subway location?
This Subway is open Monday to Wednesday from 8 AM to 10 PM, Thursday and Friday from 8 AM to 11 PM, Saturday from 8 AM to 10 PM, and Sunday from 9 AM to 9 PM.
What meals does this Subway serve?
They serve breakfast, lunch, and dinner.
Does this Subway offer dine-in and catering services?
Yes, this Subway offers dine-in service and can assist with catering needs.
What payment options are accepted at this Subway?
They accept American Express, Discover, Mastercard, and Visa.
How can I order food from this Subway?
You can order quickly through their app or online via their menu website, choose delivery, dine in, or curbside pickup.
What kind of food does this Subway serve?
They serve famous footlongs, 6” sandwiches, wraps, salads, fresh cut veggies, fresh-baked bread, and cookies with various protein choices.
What nearby places can help me access this Subway easily?
FirstOntario Credit Union branches are nearby, which might be useful if you’re visiting the area for banking and want a nearby place to eat.
Are there other health-related services near this Subway?
Yes, Dawn Associates, offering counseling and mental health services, is located nearby, which could be helpful if you visit for appointments and want convenient food options.
What governmental services are close to this Subway location?
ServiceOntario, a central government office and department of motor vehicles, is nearby, making this Subway a convenient spot to grab food before or after handling government tasks.
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