KFC

3.2
423 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
580 Mohawk Road West, Hamilton, ON
L9C 1X9, Canada

Hours

Reviews

3.2
423 reviews
5 stars
163
4 stars
55
3 stars
46
2 stars
29
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and dismissive service, with staff being rude and unhelpful during their visits.

Food Quality

Numerous reviews highlighted issues with food quality, including greasy, cold, and undercooked items, leading to dissatisfaction.

Wait Times

Customers frequently mentioned long wait times for orders, both in-store and for delivery, contributing to frustration.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, many reviews indicated that the overall staffing levels were inadequate, impacting service.

Cleanliness

Several customers noted that the dining area and tables were not clean, which detracted from their overall experience.
  • GM
    Gayle MacDonell
    Nov 12, 2025
    1.0
    Worst meal I have ordered in a long time. The chicken tenders had bones in them. I bought these for my grandson for dinner. Thank god I tried to eat one before giving them to him. The oil also needs to be changed. The chicken is greasy and a dark brown. I will never order from here again.
  • AA
    Arun
    Nov 11, 2025
    1.0
    The chicken in this KFC has gotten consistently worse over the years. Greasy, soggy. I've been tolerating the crap here for the sole reason that it is walkable from my home. But it's time to nail the coffin. Never ever in my life will I eat here again. And oh, the counter service is equally bad as the food. I spent 20 dollars today on a 6 piece chicken meal. Just dumped the food in the trash after a few bites. Then drove 10 km to Church's Texas Chicken at Upper Ottawa Street, and a hearty, delicious chicken meal.
  • DI
    dharmashree iyengar
    Nov 11, 2025
    1.0
    Worst chicken.. Chicken was not well cooked, when we opened the box, the outer covering of chicken had seperated from the chicken and was scattered everywhere and was drippy. Also we could not even figure out what piece of chicken it was.. Some random pieces were just fried sloppily and given.. chicken slider was so bland ad tasted like cardboard.. The brownie was crap.. Will never ever order from this place again 🙏
  • PA
    Pamela Suae Aboy
    Nov 4, 2025
    1.0
    ordered through the app for pick up, but we changed our minds and decided to cancel when we got to the store. the manager (wearing the red t-shirt) told us they can’t cancel and that we have to call support through the app. tried calling multiple times but the number is always “busy.” we’ve been waiting for almost an hour now for our initial order, and this whole experience has been extremely frustrating and very disappointing. the staff didn’t seem to care or try to offer any kind of help, and there was absolutely no sense of urgency or customer service. it’s honestly unacceptable to make customers wait this long without any proper assistance or solution. definitely one of the worst experiences we’ve had.
  • RR
    RFISH RFISH
    Oct 18, 2025
    1.0
    That was absolutely the worst experience ever only two people working. I was waiting over 25 minutes in line, I was the first one there was nobody in front of me. There was five people waiting for their food off to the side towards the end. There was seven people behind me just disgusting. He didn’t ask me if I wanted something I had to ask him can I place an order now after 25 minutes And said no I cannot. What do you have to do with this location?just to get served then I was told to go use the automated machine which I tried. I wanted the 18 piece bucket five sides and when I tried that on the automated machine, trying to choose what I wanted on my five sides it started charging me extra on the sides for the sides so I told him something is wrong with the automated machine and I’ve used it before. Can I place an order he told me no they’re too busy what is going on? What do you mean you’re too busy just nuts so I left with half the lineup behind me I placed my order at 5:30 wanting to, but he refused to take my order. Absolutely this is disgusting to be treated that way. I’ll never come back here again.

Frequently Asked Questions About KFC

What is the address of this KFC location?

The KFC is located at 580 Mohawk Road West, Hamilton, ON, L9C 1X9, Canada.

What are the opening hours of this KFC?

KFC is open every day from 10:30 AM to 11:00 PM.