KFC

3.1
946 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
809 Upper Gage Avenue, Hamilton, ON
L8V 4K5, Canada

Hours

Reviews

3.1
946 reviews
5 stars
314
4 stars
150
3 stars
122
2 stars
79
1 star
281

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported rude service and long wait times.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh and tasty meals, while others complained about cold, greasy, or incorrect orders.

Wait Times

Numerous reviews highlighted excessively long wait times for orders, both in-store and for delivery, often leading to customer frustration.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some noting a clean environment while others reported filthy tables and poor hygiene.
  • DP
    Dora Pereira
    Dec 30, 2025
    5.0
    Had an great experience today. The customer service was so good. The girl working was so friendly it was refreshing. Even was making my son laugh.
  • JP
    Jacquie Pine
    Dec 29, 2025
    5.0
    Great customer service! My order was made quickly and was amazing. Highly recommend this location.
  • BP
    Bruce Pereira
    Dec 28, 2025
    5.0
    New manger there seems very friendly. Had an issue and she helped make it right. Will 100% be going back soon. Great customer service
  • EJ
    eleanor jodway
    Dec 27, 2025
    2.0
    It cost us over $50.00 for two cold sandwiches, two cold fries that are now half the size they used to be, and a cold popcorn chicken, that was also half the size it used to be. We have standing note on our account to bring our food right to the door. We are seniors and have told them not to leave our food outside on the porch or front stairs! Today, they told us 40 minutes, but my daughter found the food on the front porch, and it was already cold, about 30 minutes later! If she hadn’t come in, who knows how long it would have sat there! Just another restaurant to add to the, “don’t eat here anymore”, list! Substandard food, Substandard delivery,(thanks uber), and not so bad phone service. Also, this location uses uber for delivery, but the customer pays for it. A boneless bucket is something like $37.00, but by the time it arrives cold at my home, it costs me $57.00!! I might add, I live fairly close to the restaurant.
  • JA
    J A
    Dec 9, 2025
    1.0
    There is something seriously wrong with the service at this location. I went through the drive-thru and placed my order, but when I got to the window, the staff didn’t even know what my order was. I repeated it, told her I was paying with debit, and she still asked me to pay with cash. After paying, I was told to pull forward and wait for my order. I waited so long that I eventually had to go inside to ask about it. In total, my drive-thru wait time ended up being around 40 minutes, which is completely unacceptable. This location needs to get its service and communication sorted out.

Frequently Asked Questions About KFC

What are the opening hours of KFC at 809 Upper Gage Avenue, Hamilton?

KFC is open from 10:30 AM to 11:00 PM on Monday to Wednesday and Sunday, and from 10:30 AM to 1:00 AM on Thursday to Saturday.

Where is KFC located in Hamilton?

KFC is located at 809 Upper Gage Avenue, Hamilton, ON, postal code L8V 4K5, Canada.