Customers frequently reported slow service, disorganization, and rude staff, leading to frustration and dissatisfaction.
Food Quality
Mixed reviews on food quality, with some praising the freshness and taste, while others complained about cold, soggy, or incorrect orders.
Missing Items
Numerous customers experienced missing items from their orders, contributing to negative experiences.
Positive Experiences
Despite the issues, several customers highlighted great service and friendly staff, indicating that some visits were enjoyable.
JC
Justin Cornelius
3 days ago
1.0
Absolutely disappointed in the service I received. After a long week, I was eager to use my gift card to grab my family a fast and tasty dinner. When I presented my gift card to purchase, the cashier at the time (on 02/20/2026 @ ~5:30pm) simply said "oh.... those cards do not work" with no meaningful explanation as to why.
She ALSO told me that they declined multiple people with gift cards before - for this same "issue".
The "explanation" along with the total disregard to even attempt a manager's second opinion forced me to leave empty handed and try a different location.
I then drove to the KFC location at Westcliffe Mall. My first question before I even started ordering is if they take gift cards, and the cashier there had NO issues processing it. In fact, she seemed stunned I even asked such a question.
Although I cannot comment on the quality of food at this location, I can strongly advise anyone with a gift card to go to a different KFC because they do not care for your business.
Having to add an additional 20 minutes for a simple 5-10 minute dinner pickup has unfortunately forced me to avoid ever going to this particular KFC again.
RB
Rob Baboth
6 days ago
1.0
Can’t review this location as they told us they don’t accept KFC gift cards?! Are you kidding me?? Absolutely ridiculous.
PP
Parshu Ram Pandey
6 days ago
5.0
Food was delicious, I liked it so much
AB
Anu Basnet
Feb 13, 2026
4.0
I ordered sandwiches and 10 pc with fries it was hot and fresh customer serice was 10/10
SS
SWG
Jan 25, 2026
1.0
No one was in the restaurant or in drive thru- fries tasted old and were cold…. Not even warm. Cold. When we called, no one answered the phone. $31 for two 3 pieces tender meal. Ridiculous. KFC used to decent at least….. now it’s not worth the time or money. The staff were not great either.
KFC - Upper James Sunday January 25th
What are the opening hours for KFC at 1428 Upper James Street in Hamilton?
KFC is open from 10:30 AM to 11:00 PM Monday to Wednesday and Sunday, and from 10:30 AM to 1:00 AM Thursday to Saturday.
Where is KFC located in Hamilton?
KFC is located at 1428 Upper James Street, Hamilton, ON, L9B 1K3, Canada.
What type of restaurant is KFC on Upper James Street?
KFC is a fast food restaurant specializing in chicken, and also offers meal delivery. It is recognized as a halal restaurant.
How can I contact KFC at this location?
You can contact KFC by calling +1 905-389-1599.
Does KFC at this location have an official website?
Yes, you can visit their official website at http://kfc.ca.
Are there any other fast food options near KFC on Upper James Street?
Nearby fast food options include Pizza Nova, Burrito Boyz, Burger King, Taco Bell, and Topper's Pizza - Hamilton, offering a variety of pizza, Mexican, and burger choices.
What entertainment options are available near KFC?
Cineplex Odeon Corp, a cinema, is nearby for movie entertainment before or after your meal at KFC.
Can I find grocery or dessert shops close to KFC?
Yes, Bulk Barn (health food and candy store) and Edible Arrangements (desserts and gifts) are located nearby.
Are there any other types of restaurants near KFC on Upper James Street?
Nearby restaurants include IOS Estiatorio and Wine Bar (Greek cuisine), Paramount Fine Foods (Lebanese/Middle Eastern), Kardamom Kitchen (Indian), Spring Grill House (Korean/Asian barbecue), and The WORKS Craft Burgers & Beer.
What services can I find near KFC besides dining options?
Nearby services include car and truck rentals (Alamo and Enterprise Truck Rental), a tutoring center (Academy for Mathematics and English), electronics retail (Fido in Rogers Store), and beauty supplies (Clore Beauty Supply).