Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of assistance for dine-in customers.
Food Quality
Many customers reported issues with food quality, including greasy, undercooked, or improperly prepared items, leading to dissatisfaction.
Ordering Experience
Customers expressed frustration with the ordering process, particularly with kiosks and online orders, often resulting in incorrect or incomplete orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and non-functioning bathrooms, contributing to a negative dining experience.
Staff Performance
While some staff were praised for their friendliness and helpfulness, many reviews noted a lack of adequate staffing and poor management, impacting overall service.
AA
Andyfromontario
2 days ago
4.0
Great location and food but thet need to fix their pop machine. Everything is watered down. Food is great though.
TP
trae powell
Nov 8, 2025
1.0
I always order and pay for my food thru the game so I pick up and go but every time I’m waiting 10-15 after the time I was emailed to pick up my food. I don’t even get acknowledged.
MD
Matt D
Nov 4, 2025
1.0
There’s no customer service. You order from kiosks, which are clunky and hard to navigate, not to mention its KFC so there’s chicken grease on anything other people touch. We dined in and they gave us no napkins, and there’s also no napkins spoons straws etc. available except for behind the counter, where no one works so you have to yell back to the kitchen. Food was not the same quality of KFC I’ve been to in the past, certainly not worth the $32 we spent on two people. No kids menu that I could find in the kiosk. Not sure if it’s this restaurant or the entire chain, but I won’t be returning here. For me the kiosks were so frustrating to use, and without someone working the front counter, that’s the dealbreaker for me.
JV
Johnny VanLeur
Oct 11, 2025
1.0
Went at 9pm on Saturday and the dining room was locked, so we had to use the drive through. Ordered 2 3 piece combos and was told 20 minutes and to wait in the parking. We were fine with waiting but over an hour later we checked in the drive through and they didn't even know we were waiting. Never come here.
KY
Kyle Young
Oct 11, 2025
1.0
October 11 2025 at 2pm
Rude employee on cash they couldn't understand English and repeatedly tried to force me to submit all of my personal information into the system even though I told them I didn't want to.
All I wanted was to give you my money and eat a chicken sandwich, not too give you all of my personal information.
What are the opening hours for KFC at 856 Barton Street East in Hamilton?
KFC at 856 Barton Street East is open Monday to Wednesday and Sunday from 10:30 AM to 11:00 PM, and Thursday to Saturday from 10:30 AM to 1:00 AM.
Where is the KFC located in Hamilton, ON?
KFC is located at 856 Barton Street East, Hamilton, ON L8L 3B4, Canada.
What type of restaurant is the KFC on Barton Street East?
The KFC on Barton Street East is a fast food restaurant specializing in chicken and offers halal options.
How can I contact the KFC restaurant on Barton Street East?
You can contact KFC at 856 Barton Street East, Hamilton by calling +1 289-768-2811.
Does KFC offer any special messages or promotions?
KFC currently has a featured message encouraging customers to 'Visit a KFC today!'.
What nearby places of interest are close to the KFC on Barton Street East?
Nearby places include the Ukrainian Orthodox Cathedral of St. Vladimir, Little Rays Reptile Zoo and Nature Centre - Hamilton, and the Holy Trinity Banquet Hall.
Are there any other chicken restaurants near the KFC on Barton Street East?
Yes, nearby chicken restaurants include another KFC location and Kentucky Fried Chicken close by.
What entertainment options are near the KFC on Barton Street East?
You can visit Family Video for music and DVD rentals or check out Little Rays Reptile Zoo and Nature Centre nearby for a family outing.
If I visit KFC in Hamilton, which nearby grocery stores can I also shop at?
Nearby grocery stores include Price Chopper, FreshCo., and Mr. Liquidation for your shopping needs.
Can I access banking services near the KFC on Barton Street East?
Yes, BMO Bank of Montreal and CIBC are nearby and convenient for banking services when visiting KFC.