Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unresolved complaints.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues like overly salty chicken, greasy food, and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty soda fountains and bathrooms that were out of order.
Order Accuracy
Multiple customers reported problems with order accuracy, including missing items and incorrect food preparation.
RD
Riya Dhabalia
5 days ago
5.0
Amazing customer service by Swati and Farzana. Quick and fresh loved the food
HB
Heather Bartlett
Dec 19, 2025
1.0
Crappy costumer service crappy food order is never right and the quality sucks
NN
Nadia
Dec 19, 2025
1.0
Visited and the soda fountain wasnt clean i decided to get the orange crush pop and boy i was disappointed all kind of black stuff was mixed inside of it please check your pops inside your cup. Not happy customer
BB
Brandi Bolus
Dec 19, 2025
1.0
Unbelievable behavior by the manager it's no wonder this restaurant has a 3 star rating.
My sister picked up food tonight for a group of us and spent close to $60. When she ordered at the Dt she asked for no mayonnaise on one of the sandwiches as my nephew has an allergy to eggs. We get pulled forward to wait and realize that our drinks have ice When we asked for no ice (not a big deal)
Food gets brought out and we head home to eat. Passing out everyone's food and the sandwich that was suppose to have no mayo does. My sister calls to let the restaurant know and that we need a new sandwich. The manager said she would talk to the staff and would record it for a later date. At no point did she ask for the original sandwich back, otherwise I would have driven it over myself. My other nephew was and we told the manager that he would swing by to get a sandwich without mayo. Once again, at no point were we told they wanted the other crunch back! Noah (Other Nephew) shows up to the KFC and is basically berated by the staff so he calls us. My sister calls back and what a joke! Manager proceeds to imply she was just looking for free food and that she never said she was going to replace the sandwich. Says she spoke to the staff and that we were lying, and never asked for no mayo (like what?)
So sister says she will be calling customer service as this was a bit much and the manager says "Go ahead. When they call us we will let them know we did nothing wrong"
Atrocious customer service.
JM
Jimmy Moung
Dec 4, 2025
1.0
I went to this KFC location at 10pm and was very disappointed with my experience. The chicken was excessively salty, and the coleslaw tasted bitter. The staff was rude and could barely understand English. I told her I wanted fried chicken, and she said, “There’s no fried chicken, we only have Original Recipe.” What the heck? A fried chicken restaurant with no fried chicken? What kind of restaurant is that supposed to be? I also ordered a Coke, and she didn’t give me the drink until I noticed it when I was already far from the restaurant. She didn’t give me a receipt either. Even if she’s from a different culture and doesn’t know much English, she should still be respectful and nice to customers.
What are the opening hours for KFC at 856 Barton Street East in Hamilton?
KFC at 856 Barton Street East is open Monday to Wednesday and Sunday from 10:30 AM to 11:00 PM, and Thursday to Saturday from 10:30 AM to 1:00 AM.
Where is the KFC located in Hamilton, ON?
KFC is located at 856 Barton Street East, Hamilton, ON L8L 3B4, Canada.
What type of restaurant is the KFC on Barton Street East?
The KFC on Barton Street East is a fast food restaurant specializing in chicken and offers halal options.
How can I contact the KFC restaurant on Barton Street East?
You can contact KFC at 856 Barton Street East, Hamilton by calling +1 289-768-2811.
Does KFC offer any special messages or promotions?
KFC currently has a featured message encouraging customers to 'Visit a KFC today!'.
What nearby places of interest are close to the KFC on Barton Street East?
Nearby places include the Ukrainian Orthodox Cathedral of St. Vladimir, Little Rays Reptile Zoo and Nature Centre - Hamilton, and the Holy Trinity Banquet Hall.
Are there any other chicken restaurants near the KFC on Barton Street East?
Yes, nearby chicken restaurants include another KFC location and Kentucky Fried Chicken close by.
What entertainment options are near the KFC on Barton Street East?
You can visit Family Video for music and DVD rentals or check out Little Rays Reptile Zoo and Nature Centre nearby for a family outing.
If I visit KFC in Hamilton, which nearby grocery stores can I also shop at?
Nearby grocery stores include Price Chopper, FreshCo., and Mr. Liquidation for your shopping needs.
Can I access banking services near the KFC on Barton Street East?
Yes, BMO Bank of Montreal and CIBC are nearby and convenient for banking services when visiting KFC.