Feedback on customer service is mixed; while some staff are praised for being friendly and efficient, others are criticized for rudeness and poor handling of complaints.
Product Quality
Customers appreciate the taste of the ice cream and cakes, but there are complaints about inconsistent portion sizes and missing ingredients in orders.
Cleanliness and Environment
The location is described as small and lacking in cleanliness, with some customers noting unsanitary practices.
Pricing Issues
Several reviews mention dissatisfaction with pricing, including feeling overcharged and issues with coupon acceptance.
Overall Experience
While many customers enjoy the treats and some have positive experiences, there are significant concerns about service quality and consistency.
RT
Ruby Tomchuk
Oct 6, 2025
5.0
Just wanted to say thank you for the AMAZING JOB! I ordered a k pop cake for my daughter and the decorator at this location truly went above and beyond the outcome was amazing the picture was beautiful my daughter was thoroughly impressed!! Definitely recommend going here for birthday cakes!!
KH
Kiel Hughes
Sep 27, 2025
4.0
Good spot and fast service
SS
Soccergirl
Sep 13, 2025
1.0
Omg. All your replies back to complaints are literally the same…. Not even offering people to come back in for a free item on you.. yikes.
Anyways, you guys should train all your employees to do near writing on cakes. My 8 year old kid can write neater than this. Real pathetic.
RG
robert gaudet
Sep 12, 2025
2.0
My mom was craving a strawberry cheesecake blizzard I got one for me and her there had to be like 4 pieces of cheesecake in the blizzards was so disappointing I have never had a bad experience till now
BL
Bryan L
Aug 31, 2025
5.0
The red-haired girl was amazing—friendly, fast, and great at her job! 10/10