Burger King

3.9
772 reviews
Burger with fries and coca-cola

About

RestaurantFast Food Restaurant
There's a Burger King® restaurant near you at 777 Upper James St. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Hamilton, ON serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Burger King
777 Upper James St, Hamilton, ON
L9C 3A1, Canada

Hours

Reviews

3.9
772 reviews
5 stars
514
4 stars
38
3 stars
38
2 stars
27
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or improperly prepared meals.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Inconsistent Experience

Many customers noted a decline in service and food quality over time, leading to disappointment with their visits.
  • SS
    Stephane
    Nov 11, 2025
    3.0
    They need to get rid of that recorded message at the drive thru. The recording asks you if you have a promotional code. I answered YES. Then someone else comes on, so I place my order, then drive up to pick it up only to be told that they didn't get my promotional code and now the order needs to be canceled and we have to start all over again...
  • JL
    Jessica Lynn
    Nov 5, 2025
    1.0
    I ordered 6 dips from the kiosk due to that being the limit . The employee in the back took my order print out and proceeded to show the other employees , point and laugh about how “absurd” my order was “haha look at this person only ordering dips “ the employee was doing this instead of getting me my order . The most simplest order in the world , grab the sauce and put it in the bag , don’t try to show off to your female co workers to try and gain some points with them . Super embarrassing behavior, it made me feel sub human to be ridiculed and mocked by the staff at this location . The service industry and customer service in this province has gone down hill and I think we know why . It was a fair skinned Indian teen with dark hair who was a male with a clean shaven face . I couldn’t enjoy my food afterwards after thinking of this incident . I complained yo the supervisor or manager at the time and nothing was done . I will NEVER RETURN to this location . This isn’t how you treat people . Some people watch you work while they wait for their order , you’re in the public eye , behave like it !
  • MW
    Michael Warzocha
    Nov 2, 2025
    1.0
    I've never had a burger king breakfast and today is my last. This morning wanted to try out their crossiontwich with coffee. Their sandwich was below part but what really got me was the so called coffee. It was water down so bad I only tasted milk, sugar and water. They remade it and after waiting for thr coffee to finish it was even worse. I watched the whole process of them making the coffee. The single pouch of coffee doesn't even have any time to get any flavor from the beens before being extruded out.
  • RM
    Richard Murray
    Oct 30, 2025
    1.0
    Drove a decent distance to get to the location on Upper James. Arrived around 10:35 am, and even though the online info for this location said breakfast was available until 11:30, when I went in, the screens were only showing lunch/dinner options. When I asked an employee, he looked confused for several seconds, then said "I guess breakfast is over". No breakfast for me or my son. I had to hightail it to the nearest McDonald's before their breakfast window closed. Please figure out your serving hours and post properly.
  • PP
    Pandahkiin
    Oct 28, 2025
    4.0
    Go here with my wife every few weeks when she has her pregnant whopper craving lol. Its a fairly new location and the quality of the food is fairly decent, a big sign is I've never had brown/slimy lettuce which is a burger king staple very often lol. The staff are polite and the place is fairly clean aswell, but there have been a couple times its been messy on tables and floors. It is upper james so its to be expected to a degree that some people just don't clean up after themselfs, and the homeless are another story. Only reason ive given it 4 stars and not 5. All and all a great BK location.

Frequently Asked Questions About Burger King

What are the operating hours for the Burger King at 777 Upper James St, Hamilton?

This Burger King location is open 24 hours every day, with drive-through and dine-in services available all day.

Does Burger King at 777 Upper James St offer delivery and pickup services?

Yes, this Burger King offers both in-store pickup and delivery services for your convenience.