Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Guelph Subway® Restaurant at 370 Stone Rd W brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is mixed; while some employees received praise for their friendliness and attentiveness, others were reported as rude and unprofessional.
Food Quality
Several customers expressed dissatisfaction with food quality, citing stale bread, poor vegetable freshness, and incorrect orders.
Cleanliness
There were complaints about cleanliness, including unsanitary conditions and flies around the food.
Employee Behavior
Multiple reviews highlighted issues with specific employees being rude or dismissive, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, some customers reported excellent experiences, particularly with specific staff members who provided exceptional service.
RS
reagan sibbald
Feb 22, 2026
5.0
Always a welcome experience at Stone Subway!
PM
PRIYANK MISTRY
Feb 18, 2026
1.0
I’ve been a regular customer at this Subway location for about 1.5 years and generally have had a good experience.
Tonight around 9:15 PM, I placed a larger order that included 7 Veggie Patty footlongs and 1 Chicken footlong. While the subs were being prepared, I noticed that gloves were not changed between handling vegetarian and non-vegetarian items, and the same knife was used to cut both types.
For customers with dietary restrictions or allergies, cross-contamination is a serious concern. I also want to mention that I’ve only noticed this issue with one specific employee. I haven’t experienced this with other staff members at this location.
I’m sharing this respectfully because I value this store and would like to see consistent food safety standards maintained. I hope management can reinforce proper procedures to ensure all customers feel comfortable ordering here.
Thank you.
IK
Izabella Kurek
Feb 18, 2026
5.0
Excellent service, always!
IJ
Iyas Jaber
Feb 12, 2026
5.0
Amazing service thanks to a wonderful lady named Brenda
BG
Brendon Gallacher
Jan 30, 2026
5.0
As someone who has frequented Subway's for years, my experience brought by Sahil this evening has changed the way I'll approach my enjoyment of sandwiches for as long as I reside here. My friends and I had arrived late after work and were met with a smile and outgoing service that you wouldn't expect after midnight on a Thursday. Thanks to Sahil, anytime I find myself hungry for Subway I'll have to seriously consider heading to this location for the possibility to get another amazing experience.
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