Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Guelph Subway® Restaurant at 5 Clair Rd West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported poor service, with staff being rude, unprofessional, and inattentive to orders.
Food Quality
Several reviews mentioned issues with food quality, including stale bread, lack of ingredients, and unappetizing presentation.
Cleanliness
Customers expressed concerns about hygiene practices, including not changing gloves and unsanitary conditions.
Pricing Issues
Multiple reviews highlighted inflated prices compared to other locations, leading to dissatisfaction among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and the freshness of their food.
WS
Weronika Szczypka
Nov 14, 2025
5.0
The only reason I’m giving this place 5 stars is because of one specific staff member. Been going to this subway for quite a few years, since I was in high school even and let me tell you never before have I been this satisfied with my service. I was having a relatively difficult day. I went to this location in the evening approximately 20 minutes before close. There was one worker, and let me tell you, she made the experience amazing. She was so kind, very enjoyable to talk to even though it was so so late she did not make the sandwich sloppy, it was so well made, delicious and her attitude despite working all day was was just 10/10. Simmi thank you for giving your absolute full effort into what you do! You are an amazing, hard working person and you deserve only the best!
MS
Mandeep Singh
Oct 16, 2025
5.0
Very Nice servie and very polite staff member.food quality is very good.
MS
Mandeep Singh
Oct 12, 2025
5.0
Great service provided by the staff. . The staff was super friendly and give the best services by the employees and helping me for chosing the toppings for the veg sub. Highly recommended.
DD
Deepthee
Oct 12, 2025
1.0
October 10, 2025
I had a very disappointing experience at the Subway located in Clairfields, Guelph. Two girls were working at the time, and their customer service was extremely poor. We ordered two 6-inch subs and listed the vegetables we wanted. Without asking us about sauces, one of the staff members started wrapping the subs.
When we reminded her that she hadn’t added any sauces, she replied, “You should have said that first,” and then unwrapped the sub and added a sauce of her own choice. When we told her it wasn’t what we wanted, she began scraping the sauce off with a knife and asked, “What sauce do you want?”
It was shocking and unprofessional. This makes me question whether proper training is given to staff before they’re put in charge of orders. Overall, a very unpleasant and disappointing experience.
GR
Gurnoor Rekha
Oct 10, 2025
1.0
SOS — DO NOT GO TO THIS SUBWAY!!!
The staff here are unbelievably rude. Every time we walk in, it looks like a car just drove through the place, since apparently every day is a bad day for them. They act like someone’s forcing them to work at gunpoint, because why else are they so miserable? So many rude and passive-aggressive responses to me and my family/friends.
And every single time I ask for extra cheese or sauce, they repeat over and over: “Are you sure? That costs extra.” Like, yes, I’m sure...that's why I asked...why are YOU paying for it??
Speaking of money, why are their prices so inflated? My same order costs $8 at every other Subway, but here it’s $12. Make it make sense.
Oh, and let’s not even start on the hygiene. We’ve caught them multiple times not changing gloves between touching meat and other ingredients. Total health code violation.
Stop giving lousy stores business, especially this one, and actually, it looks like they would enjoy no one coming in. They never want to do the job they willingly signed up for, anyway.
What types of meals does Subway at 5 Clair Rd West offer?
Subway offers breakfast, lunch, and dinner at this location.
What are the operating hours for Subway at Clairfield Commons?
The restaurant is open Monday to Tuesday from 8:30am to 10pm, Wednesday to Saturday from 8:30am to 11pm, and Sunday from 9am to 10pm.
Does the Subway at 5 Clair Rd West offer in-store and curbside pickup?
Yes, this location offers both in-store pickup and curbside pickup services.
Can I get catering services from Subway at Clairfield Commons?
Yes, Subway provides catering services to meet your needs.
What payment methods are accepted at Subway in Guelph?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Is there seating available to dine in at Subway on 5 Clair Rd West?
Yes, Subway serves dine-in customers at this location.
How can I place an order online for Subway at Clairfield Commons?
You can order online through their menu page at https://subway.com/en-ca/restaurant/37336-0/menu
What are some nearby restaurants around Subway at Clairfield Commons?
Nearby restaurants include Noodlebox for Asian fusion and vegetarian options, The Indian Spice Express for Indian fast food, Pierogi House offering Polish cuisine, Pizza Nova for pizza, Shoeless Joe's Sports Grill for a bar and grill experience, Kenzo Ramen for Japanese food, and Tahini's for Middle Eastern and Mediterranean dishes.
Are there optometry services near the Subway at 5 Clair Rd West?
Yes, Iris Optometrists and Opticians as well as IRIS.ca are nearby and provide optometry and eyewear services.
Where can I shop for groceries near Subway in Clairfield Commons?
Food Basics supermarket and grocery store is nearby, convenient for shopping before or after enjoying your meal.