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Subway

3.3
(217 reviews)

Business Details

5 Clair Rd West, Guelph, ON
N1L 0A6, Canada
(519) 827-1465
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Guelph Subway® Restaurant at 5 Clair Rd West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5 Clair Rd West, Guelph, ON
N1L 0A6, Canada

Hours

Reviews

3.3
217 reviews
5 stars
100
4 stars
26
3 stars
10
2 stars
10
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly and helpful service, many others reported rude and unprofessional interactions.

Food Quality

Several reviews highlighted issues with food freshness and quality, including complaints about stale ingredients and incorrect orders.

Cleanliness

There are significant concerns regarding hygiene practices, including improper glove use and unsanitary conditions.

Speed of Service

Customers frequently noted slow service and long wait times, particularly during busy hours.

Overall Experience

Overall, experiences varied widely, with some customers expressing satisfaction while many others reported serious issues, leading to a generally negative perception.
  • DK
    dylan koffi
    5 days ago
    5.0
    Nice customer service
  • TF
    Tara French
    Jan 21, 2026
    5.0
    The staff are always so helpful! They know my order before I even walk in
  • RC
    Ross C
    Jan 20, 2026
    3.0
    Unfortunately, the quality of this Subway location has significantly decreased over the years. The past few times I've visited, a lot of the lettuce was brown and you could tell that some of the ingredients weren't the freshest. As well, I've noticed that the portions seemed smaller when compared to other locations, specifically for the bowls. The employees are friendly and patient, however the food quality is not the greatest.
  • AK
    Armandeep Kaur
    Jan 18, 2026
    5.0
    Great experience at subway! The ingredients were fresh, the place was clean, and Manpreet was polite and helpful.
  • GR
    Gurpreet R
    Jan 9, 2026
    2.0
    Hey guys, what’s the point of pre-ordering when you’re only going to print the receipt and start preparing WHEN I ARRIVE TO PICK UP? We are asked to select a time slot because it’s important to have the food ready in time. People have places to be and you can’t even have something ready on time. 5-7 mins is understandable, things happen. But 20-30 mins late? You really need to improve your customer service experience. The restaurant wasn’t even busy. If you’re going to use the excuse that you get delivery orders and app orders, the “sandwich artists” were not occupied making anyone else’s order. In fact, another customer was irate about their order also not being prepared in time. At least have some service skills to communicate with customers. Things really need to change here

Frequently Asked Questions About Subway

What types of meals does Subway at 5 Clair Rd West offer?

Subway offers breakfast, lunch, and dinner at this location.

What are the operating hours for Subway at Clairfield Commons?

The restaurant is open Monday to Tuesday from 8:30am to 10pm, Wednesday to Saturday from 8:30am to 11pm, and Sunday from 9am to 10pm.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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