Customers frequently reported rude staff, slow service, and disorganization, leading to a negative dining experience.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale, cold, or improperly cooked items.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, and failure to follow special requests.
Cleanliness
The restaurant was often described as dirty, with unsanitary conditions noted by several customers.
Overall Experience
Overall, the location received a significant number of negative reviews, with many customers expressing a desire to avoid returning.
SS
Selvin Sebastian
Jan 17, 2026
5.0
The staff here do a great job handling rush hours. Even when it’s busy, they stay calm and professional. Food quality is consistent and served hot. Appreciate the good customer service.
MA
Mahad Asif
Jan 16, 2026
1.0
Horrible KFC, do NOT go here. Ignored all my instructions like no tomatoes and did nothing when I went back up to counter.
AK
Ace Kelly
Jan 8, 2026
2.0
Ridiculously small portions for $13. No ice in my drink either.
SJ
Suraj S Juvekar
Jan 6, 2026
5.0
I had a great experience at this KFC location. The restaurant was clean, the food was fresh, hot, and served quickly. The staff was friendly and professional, which made the visit even better.
Special thanks to staff for the excellent customer service. Very polite, attentive, and made sure my order was accurate.
Overall, a great KFC store with great service. I’ll definitely be coming back!
LE
L Eng
Jan 3, 2026
1.0
Does not sell chicken 1 hour before closing. What does KFC stand for? What does the closing time mean?
The KFC is located at Unit #FC4 - 435 Stone Road West inside Stone Road Mall, Guelph, ON, N1G 2X6, Canada.
What are the operating hours of the KFC at Stone Road Mall?
KFC is open Monday to Friday from 10:30 AM to 7:30 PM, Saturday from 10:30 AM to 5:30 PM, and Sunday from 10:30 AM to 4:00 PM.
What type of food does this KFC location serve?
This KFC is a fast food restaurant specializing in fried chicken and other quick-serve meals.
How can I contact the KFC at Stone Road Mall?
You can reach KFC at +1 519-780-4262 for orders or inquiries.
Does this KFC have an official website for more information or online ordering?
Yes, their official website is http://kfc.ca where you can find more information and order online.
Is there a beauty or cosmetics store near KFC in Stone Road Mall?
Yes, nearby you can find SEPHORA, Benefit Cosmetics Brow Bar, and Charlotte Tilbury for your beauty and cosmetic needs.
What other fast food options are available near KFC at Stone Road Mall?
Near KFC, you can also find Mr Sub, A&W Canada, and Taco Bell Canada, offering a variety of fast food choices.
Are there any retail or fashion stores close to the KFC location?
Yes, nearby retail and fashion stores include Tip Top (Tailors since 1909), Call It Spring, Roots, Ardene, La Vie en Rose, and Dynamite.
Can I visit a travel agency near the KFC at Stone Road Mall?
Yes, Flight Centre is nearby for your travel planning and booking needs.
What are the convenient features of the KFC's mall location?
Located inside Stone Road Mall, KFC benefits from easy access to various retail, dining, and service options, making it convenient to combine shopping or errands with a meal.