Customers frequently reported slow service, long wait times, and rude staff, leading to a negative dining experience.
Food Quality
There were numerous complaints about food quality, including dry, stale, or improperly cooked items, as well as issues with missing or incorrect orders.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty counters and poor food handling practices.
Customer Experience
Many customers expressed frustration with the overall experience, citing disorganization, lack of proper customer service, and dissatisfaction with how issues were handled.
AK
Ace Kelly
4 days ago
2.0
Ridiculously small portions for $13. No ice in my drink either.
SJ
Suraj S Juvekar
6 days ago
5.0
I had a great experience at this KFC location. The restaurant was clean, the food was fresh, hot, and served quickly. The staff was friendly and professional, which made the visit even better.
Special thanks to staff for the excellent customer service. Very polite, attentive, and made sure my order was accurate.
Overall, a great KFC store with great service. I’ll definitely be coming back!
LE
L Eng
Jan 3, 2026
1.0
Does not sell chicken 1 hour before closing. What does KFC stand for? What does the closing time mean?
SC
Santiago Cañamar
Dec 28, 2025
5.0
One of the costumers Santiago is so tall and handsome… he helped me get my order right
RR
Roshni Robin
Dec 15, 2025
5.0
I placed a pickup order online and everything was ready right on time. The packaging was clean, nothing spilled, and all the sauces I requested were included. The staff double-checked my bag before handing it over, which I really appreciated. The chicken was juicy, and the tacos were filled well — not messy or soggy like some places.
Great job team
Keep this up
The KFC is located at Unit #FC4 - 435 Stone Road West inside Stone Road Mall, Guelph, ON, N1G 2X6, Canada.
What are the operating hours of the KFC at Stone Road Mall?
KFC is open Monday to Friday from 10:30 AM to 7:30 PM, Saturday from 10:30 AM to 5:30 PM, and Sunday from 10:30 AM to 4:00 PM.
What type of food does this KFC location serve?
This KFC is a fast food restaurant specializing in fried chicken and other quick-serve meals.
How can I contact the KFC at Stone Road Mall?
You can reach KFC at +1 519-780-4262 for orders or inquiries.
Does this KFC have an official website for more information or online ordering?
Yes, their official website is http://kfc.ca where you can find more information and order online.
Is there a beauty or cosmetics store near KFC in Stone Road Mall?
Yes, nearby you can find SEPHORA, Benefit Cosmetics Brow Bar, and Charlotte Tilbury for your beauty and cosmetic needs.
What other fast food options are available near KFC at Stone Road Mall?
Near KFC, you can also find Mr Sub, A&W Canada, and Taco Bell Canada, offering a variety of fast food choices.
Are there any retail or fashion stores close to the KFC location?
Yes, nearby retail and fashion stores include Tip Top (Tailors since 1909), Call It Spring, Roots, Ardene, La Vie en Rose, and Dynamite.
Can I visit a travel agency near the KFC at Stone Road Mall?
Yes, Flight Centre is nearby for your travel planning and booking needs.
What are the convenient features of the KFC's mall location?
Located inside Stone Road Mall, KFC benefits from easy access to various retail, dining, and service options, making it convenient to combine shopping or errands with a meal.