Customer service is so rude. Called to ask about cakes but the response was literally like ignoring. Just wanted to confirm about size available as i was on the way to the location
JC
James Carson
Feb 16, 2026
2.0
Staff was polite but prioritized a phone call over finishing an order, leaving the ice cream to melt. Management should work on service priorities.
HH
Hayley
Feb 12, 2026
1.0
I went in today to grab the ice cream cupcakes that I saw, and I saw a sign inside and on the window of the store that says "ALL DISPLAY ITEMS ARE BUY 1 GET 1 50% off" so I got two so I could get the deal. When I went to pay, the employee didn't add the discount, so I asked about it and she said it only applied to the cakes but the poster says "ALL DISPLAY ITEMS" so why wouldn't it apply to all display items and the poster also says "lower ticket items" which these cupcakes were ($5.99), so it followed all the criteria on the poster (there was also a picture of ice cream bars, which is not cake). It was only $3 but that is still money that I shouldn't have needed to spend, and WHY ARE YOU ADVERTISING FOR SOMETHING THAT IS NOT TRUE?
FALSE ADVERSING IS A CRIME!!!
CB
Candace B
Jan 22, 2026
1.0
So disappointed. Paid 65 dollars for an iice cream cake I had it delivered due to being sick, it was terrible looking. Smeared icing the ice cream barely covered the fudge and when you cut into it the fudge wasn't throughout the entire cake. We get an ice cream cake for everyone's birthday this is definitely the worst one we have ever gotten . QUALITY HAS DEFINITELY WENT DOWN AND PRICES HAVE WENT UP .
NN
Nick
Jan 13, 2026
1.0
Went spontaneously to get a winter blizzard had to wait a bit because they didn’t have the ingredients out, which was fine, saw the person struggle to get caramel out of the package. We left after paying and had a spoon full in the car and it tasted almost all like vanilla. Went back and asked for them to make ones with more flavour and got two new ones.
I’m not sure what the issue was here(new employee or the person making them just didn’t care) but one was only 3/4 full and there was more flavour but it was almost melted by the time we got home and normally it says more frozen. Plus there was a hole in one of the cups and it leaked in my car. Would not recommend going to this one based on this experience and I will drive further to StoneRoad, as this was supposed to be a fun experience but ended up not being so.
Frequently Asked Questions About Dairy Queen (Treat)
What type of treats does Dairy Queen (Treat) in Guelph offer?
Dairy Queen (Treat) offers soft-serve ice cream and signature Blizzard® treats along with frozen novelties and cakes.
What are the opening hours of Dairy Queen (Treat) at Bullfrog Mall?
The store is open Monday to Thursday from 10:30 AM to 10:00 PM, and Friday to Sunday from 10:30 AM to 10:30 PM.
Is Dairy Queen (Treat) in Guelph family-friendly and accessible?
Yes, Dairy Queen welcomes families and children, offers high chairs, outdoor seating, and is wheelchair accessible.
Can I order Dairy Queen treats online or through a mobile app?
Yes, you can order online for pickup via their website and also download their app for exclusive mobile deals and rewards.
Where is Dairy Queen (Treat) located in Guelph?
It is located at Bullfrog Mall, 380 Eramosa Rd, Guelph, ON, N1E 6R2, Canada.
Does Dairy Queen (Treat) offer customized cakes or ice cream cakes?
Yes, they offer ice cream cakes and birthday cakes through DQCakes.com.
What nearby restaurants can I visit before or after grabbing a treat at Dairy Queen?
Nearby restaurants include Chef's Door Premium Shawarma, Pizza Pizza, Mary Brown's Chicken, Town and Country Restaurant, and Tim Hortons.
Are there any grocery stores near Dairy Queen (Treat) in Bullfrog Mall?
Yes, Food Basics is a nearby supermarket, which is convenient for grocery shopping around Dairy Queen.
Can I access financial services near Dairy Queen (Treat) at Bullfrog Mall?
Yes, nearby financial services include Western Union and TD Bank branches.
What leisure or community facilities are near Dairy Queen in Bullfrog Mall?
Nearby places include Bullfrog Pond Playground for outdoor fun and the Guelph Public Library - Bullfrog Mall Branch for reading and community events.
Brand Certified Facts from Dairy Queen (Treat)
This information is certified by Dairy Queen (Treat) and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: