Many customers praised the friendly and helpful staff, while some reported rude service and poor communication.
Cleanliness
Feedback was mixed; some customers noted the store was clean and well-maintained, while others complained about dirty tables and unsanitary conditions.
Product Quality
While many enjoyed the ice cream and cakes, several customers expressed disappointment with incorrect orders and the quality of certain items.
Speed of Service
Some reviews highlighted quick service, especially during busy times, but others mentioned slow service and long wait times.
Value for Money
Customers noted that prices are perceived as high, with some feeling that the quality did not match the cost.
JN
Julia Niimi
Oct 24, 2025
3.0
Ok
KJ
Katie Jeffries
Sep 26, 2025
5.0
This store is amazing! They always remember my unique order! Mint Smarties Blizzard that I first experienced in the 90s
GK
George Keating
Jun 30, 2025
5.0
I have to say how thoroughly pleased I am with this particular location. It is the best location I have enjoyed so far in Guelph. The staff are always top shelf and truly professional. They are very friendly and helpful every time I walk in there. I never wait anymore than 5 minutes maximum even when they are super busy. This operation is kept very clean and organized. Also, I will say that their customer service skills are second to none. Literally. They are a very knowledgeable and cohesive team. They're always smiling and laughing as they achieve greatness on behalf of this location. I've been in the restaurant and hospitality industry for 42 years now, and this is the team I would want to work for me. Well done everyone, I'm proud of you. As a side note, I'm in their location at least 3 days a week, because I love the level of service, I've come to know and get everytime I walk in the door. Thank you so much for being here. George Keating
AL
Andrea L
Jun 30, 2025
5.0
Great service!
Went to this Dairy Queen when I accidentally forgot to order a cake for a graduation party. Thankfully there was a large cake in the freezer, and seeing/sensing my stress, employee (owner??) not only wrote what I asked in the cake, but made it look amazing, and like I’d ordered it advance!! And it turned out an ice cream cake was perfect for the day! Thanks for saving me from my mistake @Dairy Queen Eramosa Road Guelph!!
MS
Mohy Stanislous
Jun 29, 2025
1.0
Came to this location with my two toddlers and got two small blizzards and a Pineapple ice cream sundae With extra pineapples. As I wanted my toddlers to share one blizzard, I asked for an extra cup And the cashier initially said yes, but someone came and spoke to her in their language, and she soon came after to say that she could not give me an extra cup. Furthermore, I paid a dollar and some change for extra pineapples on the pineapple sundae and there was literally no extra amount of pineapple on the sundae. I asked the girl If she added more pineapples and she responded yes and I asked her how much comes on a regular Sunday if this is how much comes when you buy extra and she said just a Few pieces. A regular sundae is $4.99 or something plus tax. So you’re paying almost 5 dollars to get a few pieces of pineapple according to the workers here. I am not sure why it’s called a Sunday at all at this point it’s literally just vanilla ice cream topped with a few pieces of Canned fruit. Furthermore, I knew that the Sundays come with a lid the size of a cup, so I asked for a lid and of course, that is how I got my extra cup that I initially asked for. Very disappointed in the customer service here. There was no care or concern. Will never come to this location again.