Dairy Queen Grill & Chill

3.8
497 reviews
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Business Details

304 Stone Rd W Unit 4, Guelph, ON
N1G 4W4, Canada
(519) 763-0892
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
304 Stone Rd W Unit 4, Guelph, ON
N1G 4W4, Canada

Hours

Reviews

3.8
497 reviews
5 stars
220
4 stars
127
3 stars
51
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and inconsistent service quality, with some experiencing rude staff and order mistakes.

Product Quality

Several reviews highlighted dissatisfaction with food quality, including poorly made items and inadequate portion sizes.

Staff Performance

While some customers praised friendly and helpful staff, others noted issues with management and staff training, leading to negative experiences.

Cleanliness Concerns

Multiple reviews mentioned cleanliness issues within the restaurant, affecting overall customer satisfaction.

Pricing Complaints

Customers expressed frustration over rising prices and perceived value for money, particularly regarding portion sizes and promotional items.
  • BB
    Blacklincs
    Dec 26, 2025
    2.0
    This is the third time now where we have gone into thjs store because my other half wanted her chocolate dipped cone. The last 3 times we've gone to this location when my other half gets her chocolate dipped cone the chocolate is so thin that you can actually see the vanilla through the chocolate. Not sure if this is a staff training issue or a manager telling them not to use too much chocolate . If this continues we will stop going to this location !
  • JL
    Josh Lehman
    Nov 29, 2025
    4.0
    Service has always been friendly. Food is as expected from Dairy Queen.
  • PR
    Patricia Rudd
    Nov 21, 2025
    2.0
    Order 2 peanut buster parfaits with a coupon buy 1 get one 1.99 what a waist of my money. Was only 3/4 full compared to normal, only about 10 peanuts in whole parfait & had to look twice for the chocolate syrup. Wasn't busy was about 7:45 pm Nov 20th, was it because I had coupon. Will not go back to this DQ
  • MM
    M Medeiros
    Nov 7, 2025
    5.0
    A special thanks to the talented staff member whose writing on cake using icing is a sight to behold. Of course the ice cream cake was delicious, but the staff member's icing-penmanship made it extra special.
  • TT
    Trevor
    Sep 28, 2025
    3.0
    A very mid tier Dairy Queen overall. Service is usually a bit slower, and I don’t think I’ve ever seen a clean table in the 4 times I’ve been here. But the ice cream is good, and it’s one of the best places for soft serve in Guelph!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Guelph?

Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:30 PM.

Where is Dairy Queen Grill & Chill located in Guelph?

It is located at 304 Stone Rd W Unit 4, South City Centre, Guelph, ON N1G 4W4.