Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
495 reviews
5 stars
219
4 stars
126
3 stars
51
2 stars
22
1 star
77
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are mixed, with some praising friendly staff while others report rude behavior and long wait times.
Food Quality
While many customers enjoy the ice cream and cakes, there are complaints about food preparation, including issues with incorrect orders and unsatisfactory food quality.
Cleanliness
Several reviews mention cleanliness issues, particularly in the dining area and with food preparation standards.
Pricing Concerns
Customers express dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes.
Staffing Issues
Frequent mentions of being understaffed lead to slow service and order mistakes, impacting overall customer satisfaction.
- SSScott1 day ago1.0It really is too bad that Dairy Queen doesn’t audit your stores for quality and to see if the products are being made properly. I worked for Dairy Queen for years. A buster bar is supposed to have a layer of fudge in the middle with peanuts. Not some piddly Line painted around the outside because the owner is too cheap to put the proper amount of fudge in!
- PRPatricia Rudd3 days ago2.0Order 2 peanut buster parfaits with a coupon buy 1 get one 1.99 what a waist of my money. Was only 3/4 full compared to normal, only about 10 peanuts in whole parfait & had to look twice for the chocolate syrup. Wasn't busy was about 7:45 pm Nov 20th, was it because I had coupon. Will not go back to this DQ
- MMM MedeirosNov 7, 20255.0A special thanks to the talented staff member whose writing on cake using icing is a sight to behold. Of course the ice cream cake was delicious, but the staff member's icing-penmanship made it extra special.
- TTTrevorSep 28, 20253.0A very mid tier Dairy Queen overall. Service is usually a bit slower, and I don’t think I’ve ever seen a clean table in the 4 times I’ve been here. But the ice cream is good, and it’s one of the best places for soft serve in Guelph!
- SPsmit patelAug 24, 20255.0The staff is very good and helpful highly recommended 👍
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Guelph?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:30 PM.
Where is Dairy Queen Grill & Chill located in Guelph?
It is located at 304 Stone Rd W Unit 4, South City Centre, Guelph, ON N1G 4W4.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, they have a drive-thru service as well as both indoor and outdoor seating including high chairs for children.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, welcomes children, and is wheelchair accessible with restroom facilities available.
Can I order food online or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can order online through their website and enjoy exclusive mobile deals by downloading their app.
Does Dairy Queen Grill & Chill provide free WiFi for customers?
Yes, free WiFi is available for customers at the location.
Are there any nearby eateries customers might visit before or after Dairy Queen Grill & Chill?
Nearby eateries include Orange Julius, Tim Hortons, Jamaica House, Hangry Joe's Hot Chicken & Wings, Wendy's, Domino's Pizza, and Yiayia Mediterranean Bowls, Salads, Pitas.
What nearby services can help if I need shipping or printing while visiting Dairy Queen Grill & Chill?
The UPS Store on Stone Road offers printing, freight, and shipping services close to Dairy Queen Grill & Chill.
Are there any nearby health or wellness providers around Dairy Queen Grill & Chill?
Yes, Village Orthodontics provides dental and orthodontic services nearby, and Q's Nails and Spa offers beauty treatments.