Chipotle Mexican Grill

3.2
401 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

About

Mexican Restaurant

Location

Chipotle Mexican Grill
492 Edinburgh Rd S, Guelph, ON
N1G 4Z1, Canada

Hours

Reviews

3.2
401 reviews
5 stars
178
4 stars
20
3 stars
27
2 stars
46
1 star
130

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, sticky surfaces, and unsanitary conditions.

Service Quality

Customers frequently mentioned rude or inattentive staff, with many feeling rushed during their orders and experiencing poor customer service.

Portion Sizes

Numerous reviews criticized the small portion sizes, with customers feeling they received inadequate amounts of food for the price paid.

Food Quality

Several customers reported disappointing food quality, including undercooked rice, overly salty dishes, and unappetizing ingredients.

Management Issues

There were complaints about poor management practices, including staff mistreatment and lack of proper training, contributing to a negative dining experience.
  • JS
    Jaide Steketee
    4 days ago
    1.0
    I normally have a great experience at this chipotle but lately things seem to be declining. Yesterday I got my normal bowl, The lady was very stingy with the portions and ended up being half the size of what I normally get. As I was eating my bowl, I nearly choked on a piece of avocado pit from my guacamole. I also got a side of chips and queso, the chips were incredibly stale. I truly love Chipotle, but this location seems to be getting worse and worse
  • AB
    Ali Beiruty
    5 days ago
    1.0
    The protein portions in their meal is ridiculously low and am not a big eater. Not even a handful of chicken in 4 bowls we ordered as a family. Flavors are on point though. Another 2 negative points was the store was filthy for over 30-40ish minutes from the time we stepped till the time we left and the employees were cold and not providing any good vibe. Not sure if I would come back to this location.
  • JR
    Japjit Rathore
    Nov 14, 2025
    2.0
    I went to buy a burrito on Thursday at this location and all my friends recommended this place so I went to check it out, first of all the lacking variety of meat, toppings and LACK OF SAUCE (no sauce is offered) had me questioning, furthermore to charge guacamole $3 extra is insane. And most of all is the lady I asked if she could cut my burrito in half WHICH IS NOT DIFFICULT AT ALL, and she replies with “you can cut it yourself with the wooden knife over there” , as if I can cut it with a wooden knife through that aluminum wrapper and make a mess. Yeah thanks alot lady, never coming back here.
  • SH
    Samantha and Su Harrington
    Nov 3, 2025
    1.0
    Been going here since they opened and I swear it gets worse every single time. They don’t even put full scoops of anything. They don’t listen and constantly forget things and need to be reminded (salad dressing, side tortilla etc) the girl with the big clear glasses frames is rude. She put 4 shreds of cheese on my bowl and when I asked for more I was told I’d be charged extra…. Retrain your staff.
  • JJ
    Jordan
    Oct 30, 2025
    2.0
    Not good. The guy behind the counter doesn't know how a slotted spoon works because he got bean juice all over the burritos making them soggy. The portions aren't great but aren't terrible. Guac is $3 for a spoonful, you can just about get a whole bag of avocados for that price. The burritos were incredibly salty, unbelievably so. Just about ruined them. They also don't grill the burritos after wrapping them which every other burrito place does. That's a unique decision on their part but a bad one nevertheless. With the amount of burrito places in Guelph there's really no reason to come here. First and last visit for me.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Guelph?

Chipotle Mexican Grill is located at 492 Edinburgh Rd S, Guelph, ON, N1G 4Z1, Canada.

What are the opening hours of Chipotle Mexican Grill on Edinburgh Rd S?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.