Multiple reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, sticky surfaces, and unsanitary conditions.
Service Quality
Customers frequently mentioned rude or inattentive staff, with many feeling rushed during their orders and experiencing poor customer service.
Portion Sizes
Numerous reviews criticized the small portion sizes, with customers feeling they received inadequate amounts of food for the price paid.
Food Quality
Several customers reported disappointing food quality, including undercooked rice, overly salty dishes, and unappetizing ingredients.
Management Issues
There were complaints about poor management practices, including staff mistreatment and lack of proper training, contributing to a negative dining experience.
JS
Jaide Steketee
4 days ago
1.0
I normally have a great experience at this chipotle but lately things seem to be declining. Yesterday I got my normal bowl, The lady was very stingy with the portions and ended up being half the size of what I normally get. As I was eating my bowl, I nearly choked on a piece of avocado pit from my guacamole. I also got a side of chips and queso, the chips were incredibly stale. I truly love Chipotle, but this location seems to be getting worse and worse
AB
Ali Beiruty
5 days ago
1.0
The protein portions in their meal is ridiculously low and am not a big eater. Not even a handful of chicken in 4 bowls we ordered as a family. Flavors are on point though. Another 2 negative points was the store was filthy for over 30-40ish minutes from the time we stepped till the time we left and the employees were cold and not providing any good vibe. Not sure if I would come back to this location.
JR
Japjit Rathore
Nov 14, 2025
2.0
I went to buy a burrito on Thursday at this location and all my friends recommended this place so I went to check it out, first of all the lacking variety of meat, toppings and LACK OF SAUCE (no sauce is offered) had me questioning, furthermore to charge guacamole $3 extra is insane. And most of all is the lady I asked if she could cut my burrito in half WHICH IS NOT DIFFICULT AT ALL, and she replies with “you can cut it yourself with the wooden knife over there” , as if I can cut it with a wooden knife through that aluminum wrapper and make a mess. Yeah thanks alot lady, never coming back here.
SH
Samantha and Su Harrington
Nov 3, 2025
1.0
Been going here since they opened and I swear it gets worse every single time. They don’t even put full scoops of anything. They don’t listen and constantly forget things and need to be reminded (salad dressing, side tortilla etc) the girl with the big clear glasses frames is rude. She put 4 shreds of cheese on my bowl and when I asked for more I was told I’d be charged extra…. Retrain your staff.
JJ
Jordan
Oct 30, 2025
2.0
Not good. The guy behind the counter doesn't know how a slotted spoon works because he got bean juice all over the burritos making them soggy. The portions aren't great but aren't terrible. Guac is $3 for a spoonful, you can just about get a whole bag of avocados for that price. The burritos were incredibly salty, unbelievably so. Just about ruined them. They also don't grill the burritos after wrapping them which every other burrito place does. That's a unique decision on their part but a bad one nevertheless.
With the amount of burrito places in Guelph there's really no reason to come here. First and last visit for me.
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Guelph?
Chipotle Mexican Grill is located at 492 Edinburgh Rd S, Guelph, ON, N1G 4Z1, Canada.
What are the opening hours of Chipotle Mexican Grill on Edinburgh Rd S?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
How can I contact Chipotle Mexican Grill in Guelph?
You can contact Chipotle Mexican Grill by phone at +1 548-761-8600 or email at ON.5249.Guelph@chipotle.com.
Can I order food online from Chipotle Mexican Grill in Guelph?
Yes, you can order food online through their website at https://order.chipotle.com/.
Where can I find more information about Chipotle Mexican Grill in Guelph?
Visit their official website at https://www.chipotle.com or their Facebook page at https://www.facebook.com/405824789287607 for more information.
What type of cuisine does Chipotle Mexican Grill offer?
Chipotle Mexican Grill is a Mexican restaurant offering fast casual Mexican food.
Are there any medical centers near Chipotle Mexican Grill on Edinburgh Rd S?
Yes, Edinburgh Medical walk-in clinic is nearby, offering medical services with a daily capacity for walk-ins.
What nearby dining options are available close to Chipotle Mexican Grill?
Near Chipotle, you can find Wok Box (Asian fusion cuisine), Topper's Pizza, Mucho Burrito (another Mexican restaurant), Scaddabush Italian Kitchen & Bar, Fionn MacCool's Irish Pub, and Marble Slab Creamery for desserts.
Which nearby retail stores could I visit when at Chipotle Mexican Grill?
Nearby retail stores include Harmony Global Arts Clothing & Jewellery, Staples for office supplies, Mark's Work Wearhouse for clothing, Pet Culture for pet needs, and Rogers for telecommunications services.
Are there nearby parks or attractions to visit around Chipotle Mexican Grill?
Yes, Priory Park is nearby and a nice spot to visit before or after your meal at Chipotle Mexican Grill.