Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.
Food Quality
Customers reported inconsistent food quality, with many mentioning cold or poorly prepared items.
Cleanliness Issues
Several reviews pointed out unsanitary conditions in the restaurant and restrooms, raising health concerns.
Management Concerns
Feedback indicated issues with management, including unprofessional behavior and lack of support for staff.
OR
Oscar R
3 days ago
1.0
Drink was disgusting. Returned it and given the same thing. Was told they had to figure out what's going on.. left the drinks and left, absolutely disgusting. If you're told something is wrong. Why serve the same thing again?
SA
Salaheddin Ali
Feb 18, 2026
1.0
You can hunt a chicken, defeather it, clean it, bread it, fry it, eat it, and file your taxes, and you’d still be done quicker than you would be if you enter this drive-through.
KS
Kevin Soloman
Feb 17, 2026
1.0
The service I received from the hijab-wearing employee at the second window at 8:30 p.m. on February 17 was absolutely ridiculous. My order was incorrect, and they never provided a receipt in the bag or upon returning.
Then, the worse part, they claimed they hadn’t punched the missing item in, even though I showed them I was in fact charged for it. The employee insisted, “Oh, I remember clearly I didn’t punch it in,” as if she’s always right and the customer is wrong. Wasted time and made me pay the extra again their incompetence. I later overheard them saying the item they missed was already made, therefore adding to the fact they forgot it and charged me again.
This location and its employees are simply unacceptable. If they can’t manage to deliver decent service at McDonald’s, I feel terrible for that girl and future customers.
NS
Natalie Simpson
Feb 14, 2026
1.0
I went to this location with my mom around 9:10pm on February 14th, 2026 and when we went to the pickup window my mom stated that she wants to check to make sure the fries are fresh and the manager had a nasty look and attitude and in a rude tone told my mom that she will need to wait 3 minutes which was fine and when we went to the next window another worker came to the window and when my mom asked for the name the worker said she can’t give out the manager’s name
KL
Ken Landry
Jan 25, 2026
3.0
This location misses items from the order all the time. Food isn't cheap anymore so even 1 item is bad enough. The place was slow and I had the only order inside. They forgot the nuggets from my order. I'll be giving them a pass for a bit. Not like they will notice but at least I'll give my money to another spot.
What are the operating hours of McDonald's at 4782 Bank Street, Ottawa?
McDonald's at 4782 Bank Street is open 24 hours every day, Monday through Sunday.
Does McDonald's offer delivery services?
Yes, McDonald's offers delivery service 24/7 every day of the week.
Is there a drive-through available at this McDonald's location?
Yes, the McDonald's at 4782 Bank Street has a drive-through open 24/7.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What are the payment options available at this McDonald's?
You can pay with American Express, Cash, Discover, MasterCard, or Visa at this McDonald's.
Does this McDonald's location provide options for in-store pickup?
Yes, in-store pickup is available alongside delivery services.
Is this McDonald's family friendly?
Yes, it welcomes families and children and has a children's menu.
Are there any coffee shops near McDonald's at 4782 Bank Street?
Yes, nearby coffee shops include Tim Hortons and Starbucks Canada, perfect spots to visit before or after your meal.
What nearby amenities can help customers visiting this McDonald's?
Nearby amenities include Canadian Tire Gas+ for refueling, Scotiabank and RBC Royal Bank for banking needs, and Findlay Creek Pharmacy for health essentials.
Are there other dining options near this McDonald's location?
Yes, nearby dining options include Creek Shawarma & Bakery for Middle Eastern cuisine, Jonny Canuck's Bar & Grill for bar and grill meals, and Subway for sandwiches.
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