McDonald's

3.5
1262 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
4782 Bank Street, Gloucester, ON
K1T 3W7, Canada

Hours

Reviews

3.5
1,262 reviews
5 stars
471
4 stars
276
3 stars
175
2 stars
104
1 star
236

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly during drive-thru interactions.

Food Quality

Numerous reviews highlighted inconsistent food quality, including cold items, missing ingredients, and poorly prepared meals.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, with dirty tables and malfunctioning facilities.

Order Accuracy

Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.

Positive Staff Interactions

Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness.
  • JW
    Jacquie W
    4 days ago
    2.0
    A lady names Navdeep was working drive through. Was waiting patiently for a few minutes to be served only for her to serve a car that just got there. Then when she did have the time to serve me asked me repeatedly what my order was then again at the window. I only ordered an iced coffee & fries. The fries were wet n soggy to add salt to the wound. The service here has gotten worse over the years
  • LL
    lalaloooposje
    Nov 5, 2025
    1.0
    when my cousin was working under her a year ago she was rude, insensitive, and insulting and liked to gossip and talk bad about minors who will have a more fulfilling life than she ever did. her name was christina
  • SS
    Silvia Sumac
    Nov 5, 2025
    1.0
    Recently I had an interaction with a woman named Christina? She was very rude and insensitive, to which I truly don’t understand why they let people like this run fast food places. I asked for sauce accidentally after I ordered cause god forbid I forgot and was treated with the most ridiculous sigh and comment that genuinely would set someone back years with the aggression she had. Findlay McDonalds do better because there are more people out here that would willingly want to work rather then someone who’s clearly burnt out and not fit for food service at all.
  • AM
    Annamaria Mitri
    Oct 31, 2025
    5.0
    We passed by this McDonalds during an overnight shift, the guy taking the order was not sweet, But luckily Abinav was the one serving us, he was very friendly and polite.
  • PC
    Phillip Campbell
    Oct 24, 2025
    1.0
    No matter how busy some of the slowest service I've ever had -- I worked McDonald's for 5 years and I know their K-Times are either fake or absolutely horrid. Never uses both order taking machines, 1-2 minute delays when I'm the only one... Inconsistent food. If it wasn't the only local McDonalds I would Not be going here

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4782 Bank Street, Ottawa?

McDonald's at 4782 Bank Street is open 24 hours every day, Monday through Sunday.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery service 24/7 every day of the week.