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McDonald's

3.5
(1289 reviews)

Business Details

4782 Bank Street, Gloucester, ON
K1T 3W7, Canada
(613) 822-6522
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
4782 Bank Street, Gloucester, ON
K1T 3W7, Canada

Hours

Reviews

3.5
1,289 reviews
5 stars
477
4 stars
279
3 stars
178
2 stars
104
1 star
251

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Customers reported inconsistent food quality, with many mentioning cold or poorly prepared items.

Cleanliness Issues

Several reviews pointed out unsanitary conditions in the restaurant and restrooms, raising health concerns.

Management Concerns

Feedback indicated issues with management, including unprofessional behavior and lack of support for staff.
  • OR
    Oscar R
    3 days ago
    1.0
    Drink was disgusting. Returned it and given the same thing. Was told they had to figure out what's going on.. left the drinks and left, absolutely disgusting. If you're told something is wrong. Why serve the same thing again?
  • SA
    Salaheddin Ali
    Feb 18, 2026
    1.0
    You can hunt a chicken, defeather it, clean it, bread it, fry it, eat it, and file your taxes, and you’d still be done quicker than you would be if you enter this drive-through.
  • KS
    Kevin Soloman
    Feb 17, 2026
    1.0
    The service I received from the hijab-wearing employee at the second window at 8:30 p.m. on February 17 was absolutely ridiculous. My order was incorrect, and they never provided a receipt in the bag or upon returning. Then, the worse part, they claimed they hadn’t punched the missing item in, even though I showed them I was in fact charged for it. The employee insisted, “Oh, I remember clearly I didn’t punch it in,” as if she’s always right and the customer is wrong. Wasted time and made me pay the extra again their incompetence. I later overheard them saying the item they missed was already made, therefore adding to the fact they forgot it and charged me again. This location and its employees are simply unacceptable. If they can’t manage to deliver decent service at McDonald’s, I feel terrible for that girl and future customers.
  • NS
    Natalie Simpson
    Feb 14, 2026
    1.0
    I went to this location with my mom around 9:10pm on February 14th, 2026 and when we went to the pickup window my mom stated that she wants to check to make sure the fries are fresh and the manager had a nasty look and attitude and in a rude tone told my mom that she will need to wait 3 minutes which was fine and when we went to the next window another worker came to the window and when my mom asked for the name the worker said she can’t give out the manager’s name
  • KL
    Ken Landry
    Jan 25, 2026
    3.0
    This location misses items from the order all the time. Food isn't cheap anymore so even 1 item is bad enough. The place was slow and I had the only order inside. They forgot the nuggets from my order. I'll be giving them a pass for a bit. Not like they will notice but at least I'll give my money to another spot.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 4782 Bank Street, Ottawa?

McDonald's at 4782 Bank Street is open 24 hours every day, Monday through Sunday.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery service 24/7 every day of the week.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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