Customers frequently praised the friendly and helpful staff, although some reported slow service and issues with order accuracy.
Cleanliness
The cleanliness of the location received mixed reviews, with some customers noting well-maintained facilities while others pointed out hygiene issues.
Food Quality
While many enjoyed the ice cream and cakes, there were complaints about the food quality, particularly the burgers and some menu items being unsatisfactory.
Customer Experience
Several reviews highlighted positive experiences during special occasions, such as birthday parties, but there were also reports of poor customer service and dissatisfaction with certain policies.
WH
Wesley Hardin
Nov 25, 2025
5.0
We visited right before midnight with my nieces. We got our favorite ice cream and some fries. I wish they had S’mores and Pumpkin Pie ice cream year-round, but I understand that’s seasonal. I love DQ mainly for those flavors! Happy they offer the smallest cups—just enough to satisfy a craving. The staff were friendly, though I had to repeat my orders a few times, but they got it right in the end. Hygiene could use some attention, but I still love DQ.
BC
Blake Corbin
Nov 15, 2025
5.0
Quite spot, very good service.
NN
NICOLA ET NELLY
Nov 10, 2025
5.0
Good service. Saurabh is so helpful and Best.
JT
Jason Theriault
Nov 7, 2025
1.0
What happened to Dairy Queen. It’s blown my mind. You can Not ask for two cookie option in your blizzard. I have always done this for decades. They claim that it’s a rule from management. At least one good thing with this review the management can see that there staff are following this dumb policy sad
DM
Daniyal Mahmood
Nov 6, 2025
1.0
We completed a survey to get a free item. But the lady didn’t give it to us. She was very rude and told us it’s not her responsibility.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and Grillburgers.
What are the operating hours of Dairy Queen Grill & Chill at 2200 Montreal Rd?
Dairy Queen Grill & Chill is open daily from 11:00 AM to midnight.
Is there seating available at Dairy Queen Grill & Chill?
Yes, the location offers both indoor and outdoor seating, including high chairs for children.
Is Dairy Queen Grill & Chill family-friendly?
Yes, this location is family-friendly with amenities suitable for kids and restrooms available.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup via their ordering website.
Does Dairy Queen Grill & Chill provide any deals or promotions through an app?
Yes, you can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
What is the address and contact number for Dairy Queen Grill & Chill in Gloucester?
The address is 2200 Montreal Rd, Gloucester, ON K1J 6M5, Canada, and the main phone number is +1 613-842-9888.
Are there nearby restaurants I can visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include NaNi Shawarma and Donair, Subway, Little Caesars, and McDonald's Canada, offering a variety of cuisines.
What nearby shopping options are available close to Dairy Queen Grill & Chill?
Gloucester Crossing Ottawa is a nearby shopping center where you can browse various stores before or after your visit.
Are there any wellness or beauty salons near Dairy Queen Grill & Chill?
Yes, nearby options include Judy Nails.Ottawa, Kimmi Nails, University of Ottawa threading, and Salon Unique And Barbershop for beauty and spa services.