Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during evening shifts, leading to a negative customer experience.
Order Accuracy
Many customers reported frequent errors with their orders, including missing items and incorrect food, contributing to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and play area, with dirty tables and restrooms being a common complaint.
Food Quality
Customers expressed dissatisfaction with the quality of food, noting issues such as cold items, poorly prepared meals, and lack of flavor.
Staff Efficiency
The location was criticized for slow service, with long wait times reported for both drive-thru and in-store orders.
WH
Wayne H
2 days ago
4.0
Asked for a quarter pounder with cheese...paid for a quarter pounder with cheese.....got a quarter pounder with cheese and cold crunchy fries.🤨
JM
Jyoti Kaur mann
3 days ago
5.0
• Had a really good visit to McDonald’s today. The staff was friendly, the service was fast, and the food was served hot and fresh. The fries were perfectly crispy, and the burgers tasted great. Clean seating area and overall a smooth experience!
MG
Mehak Gandhi
Nov 10, 2025
1.0
I visited this location on recommendation of a friend but regretted every second there. Ordered one medium coffee and asked them for peel tickets for Monopoly game to which the guy in the front denied. He said its no longer in stock as it ended although app says its still there till Dec 1, 2025 and ironically they had the posters over there for Monopoly game. I know staff keeps the peel stickers cut out for themselves and do not give it to customers by stating the same reason. He was so confident on this when I knew how it happens. Because I was able to get cutouts in other location. But when a veggies burger was asked, a ham was given to us for which we stated that we are purely vegetarian. The burger had stickers on it surprisingly. Ridiculous experience. Never coming back.
MT
Madds T
Nov 3, 2025
1.0
I need to update my review because I found out the name of the so-called “manager” — Monpreet.
Yesterday, I was at this McDonald’s while my friend was ordering, and Monpreet a short, bigger manager decided to come at me out of nowhere with the most disrespectful and condescending attitude I’ve ever seen in fast food. She was rude for absolutely no reason, talking to me like I was beneath her and trying to start an argument over nothing. Completely unprofessional and embarrassing.
Let’s be real if this is how she treats customers, she shouldn’t be a manager, or even working in customer service at all. She clearly doesn’t know how to talk to people or handle a situation properly. Someone like that has no business being in charge of anything. She needs to be dealt with immediately because her attitude is disgusting.
McDonald’s seriously needs to rethink who they hire because if this is what passes for management here, it’s honestly pathetic. Learn how to hire people who actually know how to treat customers with basic respect.
JA
Juan Aristizabal
Nov 3, 2025
1.0
Terrible experience at this McDonald’s today between 12 and 1 p.m. I saw a woman working at the front counter yelling at a young girl who was just standing there, not bothering anyone. The employee spoke with such a rude, hostile tone and even told the girl to “get out,” despite the fact that she was the one who started the aggression for no reason at all.
Before that, I noticed her being disrespectful toward a group of students from the nearby school — completely uncalled for. It was uncomfortable to watch and totally unprofessional. If this is how customers are treated here, management really needs to step in and do something about it.
What are the operating hours of McDonald's at 185 Guelph Street, Georgetown?
McDonald's at 185 Guelph Street in Georgetown is open 24 hours every day of the week.
Does this McDonald's location offer delivery and pickup services?
Yes, this McDonald's location offers both in-store pickup and delivery services.
Is there a drive-through service available at this McDonald's?
Yes, the McDonald's at this location has a drive-through open 24 hours daily.
What payment options are accepted at this McDonald's?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa at this McDonald's.
What meals are served at this McDonald's?
McDonald's serves breakfast, lunch, and dinner at this location.
Does McDonald's in Georgetown welcome families and children?
Yes, this McDonald's welcomes families and children, offering a children's menu and a family-friendly environment.
Where can I find the full menu and order online for this McDonald's?
You can view the full menu at https://www.mcdonalds.com/ca/en-ca/full-menu.html and order online at https://www4.mcdonalds.ca/mcdeliverycanada/.
What nearby places can I visit before or after dining at McDonald's, 185 Guelph Street?
Nearby places include Real Canadian Superstore Guelph Street for groceries, GoodLife Fitness Georgetown Women’s gym for workouts, and Booster Juice for healthy smoothies, all just a short distance from McDonald's.
Are there other dining options near McDonald's at 185 Guelph Street?
Yes, nearby dining options include Grind Hamburgers, Dairy Queen Grill and Chill, and Georgetown Tandoori Indian Cuisine, offering a variety of tastes within walking distance.
What nearby facilities might help customers accessing McDonald's at this location?
Customers can use the RBC Royal Bank ATM nearby for cash needs and refer to Rogers for electronics. Petro-Canada gas station is nearby for fueling and convenience store needs.