Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted issues with food quality, such as cold items, undercooked fries, and missing ingredients.
Cleanliness
Several customers noted unsanitary conditions in the dining area and play zone, with dirty tables and unclean facilities.
Staff Attitude
There were numerous complaints about staff being unprofessional, condescending, and dismissive towards customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
SF
Samantha Findlay
1 day ago
1.0
Disgusting. Thought Georgetown would be a good higher end McDonald's. So much garbage everywhere. Police were there due to a disturbance. The food took forever. And the manager is like 15 years old. Won't be back
JM
John & Matthew
4 days ago
5.0
Best McDonald’s I’ve been to in a while. Best presentation of food and customer service. Just want to give a special shout out to Ariel and McCallum, both kind and patient. They deserve all things good!
SS
Surinder Singh
Jan 5, 2026
1.0
I visited the store to pick up my order, but I was disappointed with the behavior of the manager, Jasmine. Her communication was not professional, and she did not interact with customers in a courteous manner. Additionally, her facial expressions made the interaction uncomfortable. Overall, the customer service experience was unsatisfactory and could be improved
ED
Eamonn D
Dec 29, 2025
2.0
How long will it take for a corporate run McDonald's to fix the under-cooked fry problem? Everything else at this McDonald's is at McDonald's standard. But the fries are guaranteed to be raw. Which worker will be brave enough to turn up the deep frier temp and leave the fries in a little longer?
Better off going to Milton. The fries are consistently cooked!
JJ
Jit J
Dec 21, 2025
2.0
I’ve been here before, and I’ve had bad experiences in the past, but I never reviewed it. But today, they really crossed the line. When they serve drinks, they say that the ice machine is broken. How can McDonald’s ice machine be broken? How can they say that their ice machine is broken and serve drinks without ice? Sorry team you deserve this
What are the operating hours of McDonald's at 185 Guelph Street, Georgetown?
McDonald's at 185 Guelph Street in Georgetown is open 24 hours every day of the week.
Does this McDonald's location offer delivery and pickup services?
Yes, this McDonald's location offers both in-store pickup and delivery services.
Is there a drive-through service available at this McDonald's?
Yes, the McDonald's at this location has a drive-through open 24 hours daily.
What payment options are accepted at this McDonald's?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa at this McDonald's.
What meals are served at this McDonald's?
McDonald's serves breakfast, lunch, and dinner at this location.
Does McDonald's in Georgetown welcome families and children?
Yes, this McDonald's welcomes families and children, offering a children's menu and a family-friendly environment.
Where can I find the full menu and order online for this McDonald's?
You can view the full menu at https://www.mcdonalds.com/ca/en-ca/full-menu.html and order online at https://www4.mcdonalds.ca/mcdeliverycanada/.
What nearby places can I visit before or after dining at McDonald's, 185 Guelph Street?
Nearby places include Real Canadian Superstore Guelph Street for groceries, GoodLife Fitness Georgetown Women’s gym for workouts, and Booster Juice for healthy smoothies, all just a short distance from McDonald's.
Are there other dining options near McDonald's at 185 Guelph Street?
Yes, nearby dining options include Grind Hamburgers, Dairy Queen Grill and Chill, and Georgetown Tandoori Indian Cuisine, offering a variety of tastes within walking distance.
What nearby facilities might help customers accessing McDonald's at this location?
Customers can use the RBC Royal Bank ATM nearby for cash needs and refer to Rogers for electronics. Petro-Canada gas station is nearby for fueling and convenience store needs.