Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.0
622 reviews
5 stars
320
4 stars
168
3 stars
39
2 stars
19
1 star
76
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
There are numerous reports of rude and unprofessional behavior from staff, particularly from older female employees, leading to a negative customer experience.
Food Quality
Customers have expressed disappointment with the quality of food, including poorly prepared items and incorrect orders.
Service Speed
While some customers noted quick service during busy times, others experienced long wait times and confusion with orders.
Positive Experiences
Despite the negative feedback, some customers praised the friendly and helpful staff, as well as the quality of certain menu items like ice cream cakes and blizzards.
PH
Peter Harthen
6 days ago
5.0
Among all the different branches that I've visited over the years, this DQ branch has by far been one of the best ones I've gotten meals or treats from. The food is consistently good quality, the ice cream selection is great and the staff at this location are friendly and a joy to converse with.
I'm especially fond of the mushroom swiss burger served here—none of the other DQs I've visited have made it as nicely as they do here in Georgetown! Please consider giving it a try some time.
MT
Melissa Tanner
Feb 15, 2026
1.0
I am still waiting to hear back from the owner regarding my extremely disappointing and unprofessional experience at this Dairy Queen location. The behaviour displayed by one of the older female staff members was completely unacceptable and inappropriate.
It is concerning that multiple complaints have reportedly been made about the same employee, yet no apparent action has been taken. This raises serious concerns about how customer issues are being handled and whether customer concerns is truly a priority for this owner.
If this matter is not addressed promptly and appropriately, I will be escalating my complaint to Dairy Queen’s corporate office, as this level of conduct is unacceptable for any staff member representing the franchise and its been weeks and I have yet to get any response from the owner of this location.
PD
Pia Davlut
Jan 19, 2026
5.0
Amazing cake decorating!
We got a monster truck construction cake made and gave the decorator creative freedom and it turned out amazing!
Highly recommend, especially for all your fun themed cakes!!
FA
Finn Anderson
Jan 12, 2026
1.0
Workers are rude found a bunch of fries in the air vent sauce container fell out of the roof and hit me in the head Bart is rude for no reason fire Bart.
C3
Chrisy 33
Dec 29, 2025
4.0
There blizzards are so Good! Didn't have to wait long for them Very clean place the last time I walked in there.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Georgetown?
Dairy Queen Grill & Chill in Georgetown is open daily from 10:30 AM to 10:30 PM.
Where is Dairy Queen Grill & Chill located in Georgetown?
It is located at 188 Guelph St, Georgetown, ON, L7G 4A7, Canada.
What type of food does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, grillburgers, and ice cream cakes.
Is Dairy Queen Grill & Chill a family-friendly restaurant?
Yes, it welcomes families and children, and provides seating suitable for dining in.
Can I order food online from Dairy Queen Grill & Chill in Georgetown?
Yes, you can place pickup orders online through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/11909/.
Does Dairy Queen Grill & Chill offer any mobile app deals?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
Are there nearby places I can visit before or after dining at Dairy Queen Grill & Chill?
Yes, nearby places include Loblaws supermarket, Booster Juice smoothie bar, and Popular Pizza restaurant for more dining options or shopping.
Is there a pharmacy close to Dairy Queen Grill & Chill?
Yes, Loblaw Pharmacy is close by and convenient for picking up any prescriptions or health needs during your visit.
What beauty and hair salons are near Dairy Queen Grill & Chill?
Nearby options include Babalon Hair Design, Riviera Hair Company, and MAXI beauty bar for beauty and spa services.
Are there other fast food or burger restaurants near Dairy Queen Grill & Chill?
Yes, nearby fast food includes McDonald's Canada, Grind Hamburgers, and Mr. Sub if you want more quick meal choices.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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