Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Fergus Subway® Restaurant at 93 Parkside Drive West brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Mixed reviews on customer service; some staff are praised for friendliness and care, while others are criticized for rudeness and poor attitude.
Food Quality
Food quality is inconsistent; some customers report fresh and tasty subs, while others complain about skimpy toppings and freshness issues.
Wait Times
Customers frequently express dissatisfaction with long wait times, especially during busy hours, leading to frustration.
Cleanliness
The location is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Staff Performance
Staff performance varies significantly; some employees are highlighted for their exceptional service, while others are noted for lack of professionalism.
JE
J - Lee Elizabeth
3 days ago
1.0
WOW, put an order in tonight about 2-2.5 hours ago and had it delivered. WELL GUYS SAVE YOURSELF THE HEADACHE…. Put an order in it was delivered opened it and the order I’m guessing was for someone else… ok mistakes happen so I call the store to try and fix the situation as I live in belwood and paid for delivery already so if they offered a new order sent out ok or if they were too busy some what of a credit or something, at this point even an apology and we will try better on the next one I would have accepted cause I was tired and could have just skipped dinner at this point and headed to bed.. (understand the weather with a small cold hence ordering dinner in). When I called the store the girl who answered spent the first 7 mins giggling with a co worker at something that I guess was pretty funny, maybe she didn’t realize the phone was answered. Once she finally answered she said the call was fuzzy and couldn’t hear me… after a minute of that the phone seemed to work fine, I didn’t have trouble at all with the call I personally think it was a cover up for noticing the 7 mins that I had spent listening to the giggling of her and a co worker while I sat on the line to get someone attention I pressed a key on the phone and I guess they realized hey you did answer the call that came in 7-8 mins ago… anyways past that now she told me that the order was messed up after I had said just that not sure if she was asking me again or just repeating what I said then she hit redial 3 different times during the call and said that she needed me to call back in 2 mins so she could call her manager and find a solution to the mixed up order…. As I said before a sorry and we will try better would have gotten me off the phone and into bed. But after being told this without saying I’m sorry or even to accept responsibility for the mix up. Now I’m getting irritated. So she hangs up…. I waited the 2 mins and gave her an extra 5 cause they may have been busy with orders after 7 mins I phoned back to the store and no answer, no voicemail to leave a message, called again in a few mins again no answer and no voicemail after another ten to fifteen mins tried again and the call was sent to voicemail after 2 rings which the voicemail isn’t set up so it’s just the normal recording the customer your calling hasn’t set up there voicemail yet…. After that the phone was either left off the hook or my number was blocked because no answer and straight to the unset up voicemail message after 1.5 rings each time. (Maybe this was what they were laughing about with another customer that had a complaint when I called, who knows…) no Ill admit I was pissed… I spend over 50 bucks at your store that night for dinner to have someone else’s order I think cause it wasn’t what I had ordered and to be pushed off the way I was after being told to call back and she would have a resolution… unprofessional, disrespectful and clearly a store that doesn’t need business if this is how they treat there customers. My bf decided to drive into town and go to the store, they claimed they never made the order even tho on his cell phone he clearly showed the uber delivery from my order placed at the store!!! Don’t waste your time or your money here guys. This place is nothing but a romper room for adults that act like teenage girls at work. Very disgusted won’t ever be back even if they gave me a free meal. Can’t be bothered with ppl who are rude and lie. Most of all definitely lacking in customer service!!!!
GM
Gurleen Manshahia
3 days ago
5.0
The staff is really good and the chicken rancher is my favourite and they prepare it as per my instructions thanks a lot for the great service
JK
Jashandeep Kaur
Nov 17, 2025
5.0
Muskan is such a lovely girl with a bright smile on her face, the store is very clean and the staff is amazing, loved the veggie delite sub, I will be back soon, keep that smile girl.!!
AH
Alex Harso
Oct 27, 2025
5.0
Awesome food lovely service, makes you feel like home.
TT
Temujin
Oct 17, 2025
1.0
Disappointing Experience
I usually like Subway, but this location really let me down. I ordered a sub and they barely put any meat on it just a few thin slices that didn’t even cover the bread. It felt like I was paying for a loaf of bread with a sprinkle of toppings. The sandwich looked nothing like the photos, and for the price, it’s definitely not worth it. Really disappointed with how stingy they were.
The Subway restaurant is located at 93 Parkside Drive West, Unit D-2, Fergus, ON, N1M 3M5, Canada.
What are the store hours for the Subway in Fergus?
Subway in Fergus is open Monday to Wednesday and Saturday from 8:00 AM to 10:00 PM, Thursday and Friday from 8:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.
Does the Subway restaurant offer catering services?
Yes, this Subway restaurant offers catering services to help with your event needs.
What meal options are served at this Subway location?
This Subway serves breakfast, lunch, and dinner meals.
What types of payment are accepted at Subway on Parkside Drive West?
Subway accepts American Express, Discover, MasterCard, and Visa as payment options.
Does the Subway restaurant offer pickup and delivery options?
Yes, this Subway offers in-store pickup and convenient delivery options.
Can customers dine inside at this Subway restaurant?
Yes, customers can dine in at this Subway location as it serves dine-in meals.
What nearby places can I visit before or after enjoying a meal at Subway?
Nearby places of interest include St. Joseph's Church and St. Joseph Catholic School, which you might want to visit before or after your meal.
Where can I get a haircut near the Subway at 93 Parkside Drive West?
You can visit First Choice Haircutters located nearby for hair salon and beauty services.
Are there automotive services near the Subway in Fergus?
Yes, Pro Oil Change and Take 5 Oil Change are nearby automotive service providers where you can get your vehicle serviced.