McDonald's

3.4
1907 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
870 Tower Street South, FERGUS, ON
N1M 2P6, Canada

Hours

Reviews

3.4
1,907 reviews
5 stars
580
4 stars
479
3 stars
338
2 stars
165
1 star
345

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied widely, with some praising friendly and professional staff, while others reported rude service and long wait times.

Order Accuracy

Many customers expressed frustration with incorrect orders, missing items, and the need to return for corrections.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared food.

Drive-Thru Efficiency

The drive-thru service was frequently criticized for being slow, with long wait times reported by multiple customers.

Cleanliness Issues

Several reviews highlighted cleanliness concerns, particularly in the restrooms, which detracted from the overall dining experience.
  • KJ
    Keegan Jessop
    Nov 7, 2025
    1.0
    I was dining in at the fergus location and it was around rush hour and yet no condiments were stocked I asked a worker if the were restocking anytime soon he just looked at me and walked away. Really great service
  • MZ
    Mevlüt Özkişi
    Nov 4, 2025
    5.0
    Coffee prices are very cheap and good. My morning routine every day. Thank you.
  • PA
    Patrick Anderson
    Oct 31, 2025
    2.0
    My wife and I often get the Mary Brown chicken tenders and we enjoy them. Tonight being Halloween, we decided to try the big Mary sandwich combo and it was disappointing. The chicken had no crunch and very little flavor but was tender. Potato wedges tasted like old cooking oil. We asked for two cans of root beer and got one can of root beer and a Dr Pepper. It was busy because it was Halloween, but this was really disappointed for what it cost.
  • DK
    Darcy Kirk
    Oct 30, 2025
    1.0
    Worst McDonalds on the planet and thats saying something. Nobody speaks english. Order always wrong. As slow as could possibly be - they had FIVE vehicles waiting around the drive thru for orders. This morning I ordered Large coffee regular, egg mcmuffin, hasbrown. I got black coffee, plain untoasted bagel, and two undercooked burritos. AVOID!!!!!!!
  • SD
    Sandeep Dass
    Oct 26, 2025
    5.0
    AMAZING Service. Loved it! The lady treated us so well, communication was professional. I loved it! We came to Elora for a random town visit and their treatment was cherry on cake.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Fergus?

McDonald's in Fergus is open 24 hours a day, 7 days a week.

When does McDonald's Fergus offer in-store pickup and delivery services?

In-store pickup is available, while delivery is not offered at this location.