Swiss Chalet

Reviews

• AU

  Akhsan Uddin

  Apr 22, 2026
  5.0
  I just got a call from the general manager of this store and she is the only reason I am editing this review and putting 5 stars. She did not ask me to delete/edit this review, she just encouraged me to comeback and have the experience that I deserve. I did not get her name, but whoever she is, I am grateful for her call. She sounded like she cares and that’s the most important thing. Because at the end of the day it is the customer service field and she understands what’s at stake, her management skill is top notch and just because of her I’m going to encourage everyone else to come to this restaurant and give them a chance! I have always been a fan of Swiss Chalet franchise and I will remain so. Thanks for considering my feedback and getting back to me as soon as you got time! Have a good day!
• CF

  Camila Fernanda

  Apr 12, 2026
  5.0
  Our experience was excellent, and a big part of that was thanks to our server Hira Z. She was extremely kind, friendly, and professional throughout our visit. Even with a large group of 30 people, she managed everything calmly and efficiently, ensuring everyone was well taken care of. Her warm personality and attentive service made us feel very welcome. The entire restaurant team worked very well together, and the food was served fresh, hot, and delicious. Before payment, Coach Sarah clearly informed us that the bills would be separate and explained that an 18% tip would be added. She communicated this to the server and asked Hira Z to include it, and everything was handled smoothly and transparently. We were all comfortable with the arrangement. Overall, we had a wonderful time. A special thank you to Hira Z for her patience, professionalism, and excellent service.
• II

  Isabella

  Apr 12, 2026
  5.0
  Our server Hira was amazing, she was kind, friendly, and handled our group of 30 people very calmly and professionally. Her smile was lovely, and she made sure everyone felt comfortable and well taken care of. We’re also very thankful to Sarah for helping with our orders and supporting Hira throughout the service. The whole team worked well together, and the food was fresh, hot, and delicious. Our coach Sarah informed us about an 18% tip and asked Hira to add it. We were all fine with it, and everything was handled smoothly. Since it was a large group and many parents were not fully comfortable with English, Sarah helped guide us, and we appreciated that support. I especially enjoyed the seafood platter and the Bloody Caesar. My kids and all of us had a great time. We truly loved our experience and will definitely be coming back. A big shoutout to Hira and her entire team!
• JN

  Jaff Nichole

  Apr 12, 2026
  5.0
  We visited as a large group of 30 people, and the experience was absolutely amazing! From the moment we arrived at 8 PM, everything was handled so professionally and smoothly. A special thank you to our server, Hira — she was incredibly kind, attentive, and organized. She made sure everyone in our big group was taken care of without any stress. Honestly, it didn’t feel like just one person serving us — it felt like the whole team was working together seamlessly. The manager, the staff bringing out food and drinks, and everyone involved were so friendly and welcoming. The food was served hot and fresh, and everything tasted delicious. We truly appreciated how well the team managed such a large group with ease. A big thank you to Hira and the entire team for making our visit so enjoyable. We will definitely be coming back again!
• CW

  Cheryl Walker

  Apr 12, 2026
  2.0
  We had made reservations for a large group which they did not honour so when we got there, we had to wait around 15 to 20 minutes in the cold entranceway. We had proof of the email of the reservation, but they had not planned for us. They eventually seated us in a very cold room, and we were shivering the whole time. They could’ve turned on the heat. Around 20 minutes after the orders were taken, we still hadn’t received anything to drink, not even a glass of water, so one of the people at my table got up to ask about his drink because he was very thirsty, and the waitress snapped at him and told him she was entering the orders now… When she finally brought the drinks, he thanked her and she responded, “thank you for what, sir?” This waitress’ name is Hira Z. Later, when the bills came, the coach of the team that we were with yelled to all the parents, the service is not included on your bill, so make sure to give a tip! Then Hira Z said “I’m adding it”. When she came to our table and handed me my bill, it was $44.46 plus tax, $50.24. She then pointed the machine to me without showing me the screen of the machine so when I asked to see it, it said $60.29, $10.05 more than the net amount after tax, which is exactly 20% more than the total after taxes! I then said to her that I would like to choose my own tip amount so to please take off the tip that she added. She took back the machine and did something, giving the impression that she was going to give me back the machine with the subtotal amount and the option for the tip that I could enter myself, and then she turned the machine to me backwards and touched my hand that was holding the card and it beeped, and at that point, I thought that I had accidentally tapped the machine and not added a tip so I was looking in my wallet for cash that I could give her as a tip since I had tapped it accidentally. Then I realized that the amount that she had me tap was the $60.29! So she had sneakily pretended to change the amount and then pointed it backwards to me so I couldn’t see, and I will go as far as to say that she actually touched the machine to my card purposely so I would tap with this 20% tip added on. I protested and told her that that was very sneaky of her, and she was very rude and started yelling frantically that that was what our coach said to do and she was just following our coaches orders and then she went running to my coach to tell her what happened, like I was not following protocol… Another person in our group had to speak to her because she was rude to an older woman who didn’t speak any English when taking her order. This waitress definitely does not make us want to go back to that location again.

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