Swiss Chalet

Reviews

• LL

  liz

  3 days ago
  1.0
  The Spinach Dip was bad too much salty unable to eat it. The Bread was bad. The Backed Potato wasn't cooked.
• RR

  Regena

  6 days ago
  5.0
  The place is fantastic.. I really love the food there and the staff is very awesome and friendly and fantastic and polite ...Thank you... looking forward to coming back again...
• MY

  Maria Yeskina

  Nov 11, 2025
  2.0
  The staff were excellent and very attentive, but the food and the overall condition of the place need a serious review
• TT

  The_RC_Lama

  Oct 24, 2025
  5.0
  Carmen at the front was the kindest sweetest soul!! I had a very terrible day and was blind sided by chaotic situations one of which happening in the parking lot while riding my bicycle.. but walking through those doors that changed quickly! Incredibly humble, happy and positive personality couldn't of asked for a better experience!!! Thank you again to you Carmen, and to the hard working staff behind the grills! You're all incredible, I will 1000% be back again 😁 I hope you all have a very very happy Halloween 🎃 and a wonderful rest of your night!!!
• TB

  Tim B

  Oct 13, 2025
  1.0
  I have always appreciated Swiss Chalet for its consistent food quality, and the food at this location was excellent as usual. Unfortunately, the service and atmosphere were well below the standards I have come to expect from this brand. From the start, there was no greeting, no “welcome,” and no effort to make us feel acknowledged. Our server did not repeat or clarify our order, did not check in, and showed no friendliness throughout the meal. There were no thank-yous, no smiles, only indifference. The only remark she made came at the very end, while I was paying, when she mentioned that a nearby table had just dined and dashed. The timing of the comment felt misplaced and almost like a guilt trip as the tip screen appeared. Cleanliness was equally disappointing. The table had been wiped but was still sticky with visible residue. I asked for it to be cleaned again, which she did, but several patches of gunk remained, and I had to point them out a second time so she could scrub them properly. I have never had to do that in a restaurant before. Additionally, the spoon provided for my coffee was grimy, not just water spots, but visible buildup that could be scraped off. I set it aside and skipped stirring my coffee. My dinner partner asked three separate times for rib sauce, when ordering, when the food arrived, and again later, but it never came. She also asked for a drink refill that was never delivered. By the halfway point of the meal, the missing sauce was clearly affecting her enjoyment. With no help coming, I was forced to handle it myself. I got up, walked to another area to find a different server, and made the request again. The food itself was excellent, but the service, cleanliness, and overall lack of care at this location were unacceptable. Management needs to take immediate steps to address staff engagement, cleanliness, and guest experience if this restaurant is to reflect Swiss Chalet’s usual standards.

Frequently Asked Questions About Swiss Chalet