Subway

Reviews

• LK

  Lovedeep Kumar

  Sep 26, 2025
  1.0
  I visted to subway by 10:20 pm closing time was 10:30 pm i was on the door a girl said to me that subway was close but she open door for one person who was just 1 sec came first and she served the subway to him. I was so hungry i told her that i just need one subway even it was not closing time. This was worst experience ever I had.
• JV

  jaison Varkey

  Jul 25, 2025
  5.0
  It was a pleasure going on there. I find the place interesting because the Quality of goods served there. It is suitable for ever occasion even it's a snacks, lunch, dinner or anything. You will get a lot of selection for stuff. Th staff there was also quick and prompt next about the ambiance and cleanliness. It was also quite impressive. One my suggestions is that to increase the room size so that you can accommodate more people, more people more customers. Customer is the king. Then you have more kings.
• MM

  Mariam Mendiz

  Jul 13, 2025
  1.0
  I am writing to formally file a complaint regarding a very upsetting and unacceptable experience that occurred at the Subway location in Martinway Plaza (Martin Grove & The Westway) on Sunday, July 13, 2025, at approximately 3:00 PM. My daughter and I visited this location, where she ordered a combo meal that included a sub, chips, and a fountain drink. After pouring her drink, she noticed immediately that it tasted disgusting and watered-down, clearly not up to any acceptable standard. She politely mentioned this to the female employee working at the time — instead of showing any concern or offering a solution, the worker became rude and disrespectful. The employee told my daughter, "That’s not my responsibility," and even said she should clean the drink machine herself. When asked about an alternative, she said the manager wasn’t there and she didn’t have the authority to clean the machine or to provide a bottled drink instead. She refused to suggest any solution and told my daughter that it was “her problem.” My daughter was left dumbfounded and embarrassed, simply for pointing out an issue with the product she paid for. Despite all this, my daughter even offered to pay the difference for a bottled drink, but the employee didn’t acknowledge it or assist her in any way. My daughter ended up placing the money on the counter and we left feeling shocked by the entire interaction. To add to this poor experience: The restaurant was dirty, with the food preparation area and general environment looking unclean. I saw mosquitoes flying over the meat and vegetables. The worker was without mask and hair net; and on top of that the washroom remain close at all times for the customers. It shows lack of uncaring customer service. The sub was poorly made and tasted bad, with no care clearly put into it. The employee had no interest in helping, and acted as though customers were a burden rather than someone keeping the business running. I have to ask: If someone doesn’t want to help customers or uphold basic service standards, why are they working there at all? Her behavior was not only unprofessional but reflected terribly on the Subway brand. I’m requesting that this situation be looked into seriously, and that appropriate action is taken to address the employee’s behavior and the poor condition of the store. This kind of experience is unacceptable, especially for paying customers who came in with respectful expectations.
• MM

  Marie

  Jul 13, 2025
  1.0
  Subway – Martinway Plaza (Visit on Sunday, July 13 at 3:25 PM) I had one of the worst customer service experiences I’ve ever had at this location. I came in and ordered a 6-inch combo with chips and a fountain drink. After paying, I went to sit down and noticed all the tables and seats were greasy and dirty. I had to lay napkins down just to sit, which is unacceptable from a cleanliness standpoint. The employee working at the time—a short female with an Indian background with black glasses—was extremely rude and unprofessional throughout the visit. She looked irritated the entire time and prepared my sandwich with noticeably less meat than usual. Her attitude made it clear she didn’t want to be there, and she made me and my family feel uncomfortable. The real issue happened when I started drinking my fountain drink and realized it was completely watered down and tasted sour. I politely approached her and let her know. Instead of being helpful or apologetic, she yelled at me and said, “It’s not my problem, what do you want me to do about it?” I calmly explained that in the past, other employees allowed me to switch to a bottled drink when the machine was off or the drink wasn’t good. She flat-out refused and kept saying the manager wasn’t there. When I suggested she fix the machine or check it, she snapped back, “You go do it.” I was shocked. I said, “I don’t work here—I don’t get paid to fix your machines.” Her behavior was not only rude but completely unprofessional. Instead of calmly saying there’s an extra charge or offering a reasonable solution, she made it into an unnecessary argument over a small issue. Eventually, after going back and forth, she told me “yeah, just take it,” in an annoyed tone. I ended up leaving the store, but I looked up the price difference myself online. Just to be fair, I walked back and gave her 50 cents to cover the difference—even though I was never asked to pay it properly, just yelled at and made to feel like I was being a problem. All of this could’ve been avoided with basic customer service. Had she just said, “I’m sorry the drink isn’t good, I can offer a bottled drink for 50 cents more,” I would’ve paid it gladly—no issue. But the way she spoke to me, told me to fix the machine myself, and acted like my concerns didn’t matter, was completely out of line. If this is the kind of staff being hired, it’s a bad reflection on the entire Subway brand. I hope management seriously addresses this, because customers shouldn’t be treated like this—especially over something as simple as a fountain drink.
• KP

  Kadeem Parchment

  Nov 1, 2017
  4.0
  A perfect place to have a good lunch and dinner

Frequently Asked Questions About Subway