Numerous reviews highlight poor service, including rude staff, slow response times, and frequent order mistakes.
Food Quality
Customers reported receiving cold or incorrect food items, with some expressing disappointment in the overall quality.
Staff Competence
Many reviews mention language barriers and a lack of training among staff, leading to misunderstandings and errors in orders.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and a generally messy environment.
Drive-Thru Efficiency
The drive-thru service is frequently criticized for being extremely slow and prioritizing delivery orders over in-person customers.
DD
Dave Dunville
Nov 11, 2025
2.0
Although it’s my responsibility to arrive at work on time, allotting 20 minutes of time for a single coffee order in the drive thru at this McDonald’s should, by all accounts, be more than enough time. It wasn’t today, and I’m pretty unhappy about it.
It shouldn’t take that long no matter what time of day it is, to get through a drive thru, but this McDonald’s location has probably one of the slowest in the area. I go daily, and I’ve seen no noticeable improvement on speed.
The morning crew at this location (specifically 6-8am) needs to pick it up a bit. They don’t multitask well, they mix up orders, and they seem to get flustered quickly if there’s any sort of line.
And before anyone thinks “well it was probably a lot of people in line”, no, it was 5. 5 cars ahead of me. 22 minute wait. And it was enough time to write this review, and be late for work. Maybe I should just make coffee at home, sleep in a bit longer, and skip this part of my day.
SL
Sylvie Luo
Nov 10, 2025
1.0
All the staff are chatting , no one des the job . My quarter pound burger . Just two drops ketchup and two pickles and some onions .and it’s not even hot !!
AM
Allen M
Oct 29, 2025
1.0
This McDonald’s has went to a new level of terrible. Bunch of Foreigners workers always just talking to each other. Difficult to to understand what they say, I told the guy i needs to wait for my McDonald’s code. Made me wait for my food and they serve me cold fries and uncooked beef. Never in my life have I got such a low quality food from McDonald’s I don’t understand why they hire these people that don’t care.
DA
Dave Anderson
Oct 22, 2025
1.0
Went through the drive thru this morning at this location. Unfortunately he could not understand English so he continously was getting my order incorrect. I ended up with the wrong order it was close enough and just left.
Dealing with this type of customer service first thing in the morning can be frustrating for both myself and him however it's up to management to get someone competent in that position, in such a fast pace moving environment 🙃.
ND
Natasha d'souza
Oct 18, 2025
4.0
I did not know about the reviews on this outlet until I came here to write one of my own..I do agree that the staff at the order window could do better, they cant seem to get the order right and until you drive to the pickup window, you are in a little doubt that they might screw up something in your order.. because McDonalds is sometimes a mood on your night errand run and you definitely have already thought of the food you want to eat before you got there and just one wrong thing in the order can ruin it all.
I ordered for their chipotle fish wrap and a side of fries along with other things. I had to repeat myself a couple of time to get the wrap punched in..even after that I had a feeling looking at the screen that something was about to not go right. I got my food and as I began to eat, I noticed that my fish wrap was a flat folded tortilla with excessive chipotle sauce and nothing else. My fries also were lukewarm and not as fresh. Debating whether it was worth getting out of the car, at the far end of the parking lot and walking in to complain, in that cold weather wearing gym shorts or, to let it go and drive home moping, I decided going in was the right thing to do.
I was told that the Fish Wrap was recently discontinued so it was no longer on the menu and the person taking the order got confused. I was prepared to trade with the Filet-O-Fish and asked who seemed like the lady running the staff if I will be needing to tell her my alternate replacement. To which I was very pleasantly surprised to hear her tell me that to make up for the screw up, they would still make me a fish wrap. I was promptly handed over a fish wrap and a bag of hot, very fresh, large fries when my initial order was only small fries. I went home smiling. So the only reason I am giving a 4 star review is this lady. 15 th Oct 2025, 10 pm shift. Asian.
This location has messed my order earlier too though. Got a chicken wrap on ordering a fish wrap. Location is avoidable if you hate getting your order wrong.
What are the operating hours of McDonald's at 1-1000 Islington Avenue South?
McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 every day of the week.
Is there a drive-through option at this McDonald's and what are its hours?
Yes, the drive-through is available 24 hours a day, 7 days a week.
Can customers pick up their orders in-store at this McDonald's?
Yes, in-store pickup is offered at this location.
What payment options does this McDonald's accept?
Payment can be made via American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at this McDonald's?
They serve breakfast, lunch, and dinner including items like the Big Mac and Quarter Pounder.
Is this McDonald's location family-friendly and does it have a children's menu?
Yes, the location welcomes families and offers a children's menu.
Are there any nearby pet stores or services close to McDonald's at 1-1000 Islington Avenue South?
Yes, Pet Valu is nearby, offering pet stores and services which you can visit before or after enjoying a meal at McDonald's.
What shopping centers are near this McDonald's where customers can continue their day?
Nearby shopping centers include Titan Plaza and Titan Islington Plaza, perfect for a shopping trip before or after your visit.
Are there any entertainment venues close by this McDonald's?
Yes, Wingporium Sports Bar, Beertown Public House, and social dancing venues like Baila West Sunday Social and Toronto Best Salsa Bachata Social Latin Energy Party Salsa Night are nearby.