Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor communication regarding menu availability.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and food preparation areas, raising concerns about hygiene.
Staff Training
Feedback indicated a need for better training among staff, particularly in customer interaction and order handling.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
PK
Parwinder Kaur
5 days ago
1.0
Night staff is very unprofessional. Saw this girl Nupar working in night shift. She basically ignores delivery courier standing there. Have zero professionalism and doesn’t how to talk. Please teach her some manners.
JB
Jason Buhariwala
Nov 16, 2025
2.0
Hey all. Just wanted to share my experience at this McDonald’s on Hwy 27 and Carrier drive. Ive been here many times before and after work. Every time I go to the mcdonalds drive thru, they always say they’re still waiting on something from my order and tell me to go wait at the front. Now I’m sure a lot of you know why they send people to the front if something is not ready. But for those who do not know, it’s so they can meet a quota on how many vehicles served per minute. Now I understand that it keeps a certain tempo within the workplace but it’s even more frustrating when we have to wait at the reserved parking spot for when they bring the food to your car personally and it takes 5 hours to do so. If they did their job correctly instead of finessing/ rigging the system, I think customers would be a lot more happy. Stop rigging the system to get better numbers and less happy customers.
SM
shubham mistry
Nov 12, 2025
4.0
During the recent visit at this location, I have mixed reviews about it. The store was Nice and Clean and the environment was quite good. Other than that the food was above average but not great, The coffee that i got was not freshly brewed but the fries were fresh and crispy. On the other side, there was no one at the counter, So i had to place the order on the self Kiosk. After waiting for roughly 7-10 mins I received my order. I feel this store is heavy dependent on the drive thru and mostly all the employees were busy with that. So there was no one to consider the store front order. Staff is nice and friendly. But once again you cannot leave the store front unattended.
SS
SaL
Nov 9, 2025
2.0
So I ordered the Big Mac by itself and McChicken by itself with extra lettuce and I did not get extra lettuce. It was just a little bit of lettuce for both. Also, there were no McDonald Monopoly tickets on my box. And the men's washroom had a big puddle in front of both urinals and I don't know if it was water or pee because there was no slippery one wet sign inside the washer.
If I didn't have those three problems I would have easily given it a five star but disappointed again with another different McDonald's as with most McDonald's. It's just not the same as it was decades ago.
AS
Anushka Sood
Oct 27, 2025
1.0
Ordered a McVeggie Burger and they had the audacity to give me a meat patty inside a Veggie Burger box! Are you kidding me? This is not just careless — it’s stupid, and completely unacceptable. Whoever runs this place clearly has zero training, zero sense, and zero respect for customers.
When I drove back to complain, the staff was rude, arrogant, and shamelessly indifferent — as if making such a huge mistake was completely fine. No apology, no explanation, nothing! They are useless, incompetent, and a total embarrassment to the McDonald’s brand.
This branch deserves to be shut down immediately. I’ve never seen such pathetic service, disgusting negligence, and arrogant staff in my life. Never, ever coming back here. Total nightmare.
What are the hours of operation for McDonald's at 25 Carrier Drive, Etobicoke?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 at this location.
Is there a drive-through available at this McDonald's?
Yes, the drive-through is open 24 hours every day at this location.
What types of meals are served at this McDonald's?
They serve breakfast, lunch, and dinner at this location.
What payment options does this McDonald's accept?
Payment methods accepted include American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have a children's menu and is it family-friendly?
Yes, this location offers a children's menu and welcomes families and children.
What is the dress code when visiting this McDonald's?
The dress code is casual at this McDonald's location.
Are there any nearby clothing stores where I can shop after visiting McDonald's at Carrier Drive?
Yes, nearby clothing stores include Mark's and Vangelo Corporation, which you can visit for men's and general clothing shopping.
Are there nearby grocery stores to visit before or after dining at this McDonald's?
Yes, nearby grocery stores include Patel Brothers and Panchvati Supermarket, convenient for your shopping needs.
What nearby transit or service locations can help me find McDonald's at 25 Carrier Drive?
Nearby points of interest include U-Haul Neighborhood Dealer for truck rentals and Humber Transportation Training Centre, helping orient you around the area.