Customer experiences with service quality were mixed, with some praising friendly and efficient staff, while others reported rude behavior and slow service.
Food Quality
Several customers expressed dissatisfaction with food quality, mentioning issues like cold items, incorrect orders, and even food safety concerns.
Cleanliness
The cleanliness of the location received positive feedback from some customers, while others reported dirty conditions and unsanitary practices.
Management Issues
There were multiple complaints regarding management behavior, with reports of rudeness and poor customer service from managers.
JS
Jon Santha
Jan 2, 2026
1.0
Arent Bigmacs supposed to have sesame seed buns? Very disappointing when you change the ingredients
JK
Jaskirat Kalsi
Dec 7, 2025
5.0
Amazing service by Shephali
CB
Chito B
Dec 1, 2025
5.0
i love mcdonalds
DM
Darlene Mangiarano
Nov 13, 2025
2.0
My breakfast sandwich was terrible, very dry and hard around the outside. Wasn’t very hot and neither was my hash brown! Very disappointed!
JG
J Gao
Nov 4, 2025
1.0
ordered a Bacon deluxe McCrispy, when I get home it turns to be a Spicy McCrispy. No bacon. It’s not rocket science, it literally adding eight ingredients together.
What are the regular opening hours for McDonald's at 25 The West Mall in Etobicoke?
McDonald's at 25 The West Mall is open Monday to Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does this McDonald's location offer drive-through service?
No, this McDonald's does not have a drive-through; it is closed for drive-through service every day of the week.
What meals are served at McDonald's on The West Mall?
This McDonald's serves breakfast, lunch, and dinner.
Can I order McDonald's for delivery or in-store pickup at this location?
Yes, both in-store pickup and delivery services are available.
What payment options are accepted at McDonald's, 25 The West Mall?
They accept American Express, cash, Discover, Mastercard, and Visa.
Is this McDonald's location family-friendly and does it offer a children's menu?
Yes, this location welcomes families and children and offers a children's menu.
What is the attire recommended for visitors at McDonald's on The West Mall?
The dress code is casual.
Are there any notable nearby places where customers can visit before or after their meal at McDonald's?
Yes, nearby places include Sherway Gardens shopping mall, The Keg Steakhouse + Bar, New York Fries Sherway Gardens, and Tim Hortons. Customers can enjoy shopping, dining, or grab coffee at these locations.
How can the nearby Freedom Mobile store at Sherway Gardens be useful to customers visiting McDonald’s?
Customers can conveniently visit Freedom Mobile for mobile phone services or repairs while enjoying a meal or taking a break at McDonald's.
Are there nearby coffee shops close to McDonald's at 25 The West Mall for customers who want a different beverage option?
Yes, nearby coffee shops include Starbucks, Starbucks Canada, and Nespresso at Sherway Gardens, offering alternative coffee and beverage choices.