Feedback indicates a significant number of customers experienced rude and unprofessional service, particularly in the drive-thru and during order discrepancies.
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Food Quality
While some reviews praised the food as delicious, there were numerous complaints about food being stale, improperly cooked, or overly salty.
Wait Times
Customers consistently mentioned long wait times both in the drive-thru and for food preparation, impacting their overall experience.
Cleanliness
Some reviews noted that the restaurant was clean and well-maintained, while others pointed out issues with cleanliness, particularly in the bathrooms.
DT
Dmytro Tymoshyk
4 days ago
1.0
I don't understand what happened to this KFC I came for a drive-thru and ordered a Combo with three pieces they gave me and asked if I wanted any sauce I liked it Because no one had offered me sauce before I took the sauce and went home when I got home I saw that they put a little bit of potatoes in it and instead of three pieces of chicken they put two pieces of chicken and such tiny ones that are just there I don't know it's like some garbage they found
AS
Amardeep Sihag
Feb 26, 2026
5.0
Visited this KFC location and was impressed with the efficiency.
Neha handled my order with professionalism and a positive attitude.
The food was fresh and served hot. Overall, a reliable spot for a quick meal.
VP
Vidhi Patel
Feb 18, 2026
5.0
I recently visited KFC at this location and it was honestly one of the best experiences I’ve had! The fried chicken was hot, crispy, and full of flavor. The Zinger burger was perfectly spicy and fresh.
The restaurant was clean and well-maintained, and the staff were polite and welcoming. My order was ready quickly, and everything tasted amazing.
If you’re craving delicious fried chicken, this is the place to go. Highly recommended!
SK
shivangi khanna
Feb 18, 2026
5.0
I always visit this location because of kamal as he's such a calm and composed person! Other managers were just lying around and not giving us any attention but kamal came right away and apologized on behalf of his rude staff and took our order perfectly.
Best customer service guy ever!!
ZR
Zouhair Rouh
Feb 17, 2026
5.0
I would like to sincerely thank the entire team at KFC for the incredible service I received. Honestly, this is a level of customer service I have never experienced anywhere else.
A very special thank you to Mahmoud for his outstanding professionalism. His warm welcome, positive attitude, attention to detail, and genuine care for customers truly made this a +5-star experience. He went above and beyond to ensure everything was perfect, and it clearly shows that he is passionate about his work.
Employees like Mahmoud deserve to grow and advance in their careers. He represents excellence in customer service and would be a valuable asset in any leadership role in the future, whether within KFC or beyond.
I would also like to recognize the rest of the team for their great energy and teamwork: Jaspreet, Subhan, Ujala, and Bharat.
Congratulations to the whole team — keep up the amazing work! 👏
The KFC is located at 1610 The Queensway, Etobicoke, ON, M8Z 1V1, Canada.
What are the opening hours of this KFC?
This KFC is open from 10:00 AM to midnight from Monday to Wednesday and Sunday, and from 10:00 AM to 3:00 AM on Thursday, Friday, and Saturday.
What types of cuisine does this KFC offer?
This KFC serves fast food focused on chicken dishes and offers halal meal options.
How can I contact this KFC?
You can reach this KFC directly by phone at +1 416-255-1917.
Does this KFC location provide meal delivery?
Yes, this KFC location offers meal delivery services.
Where can I find more information about this KFC online?
More information is available at their website: http://kfc.ca
What are some food options nearby this KFC?
Nearby food options include Taco Bell Canada for Mexican fast food, Boston Pizza Queensway for pizza and chicken, and California Sandwiches for sandwiches and fast food.
If I'm visiting this KFC, what other stores can I shop at nearby?
You can shop at nearby Walmart Canada for general goods, La-Z-Boy Queensway for furniture, and Bed Bath & Beyond for home essentials.
Are there any automotive services close to this KFC?
Yes, Canadian Tire Gas+ and Petro-Canada gas stations are nearby for fueling and automotive needs, and Mercedes-Benz Etobicoke Sales offers car sales and parking.
What other amenities or shops are in the vicinity of this KFC?
Nearby amenities include Kaboom Fireworks for fireworks and toys, Sport Clips Haircuts for hair services, and Krispo Chicken for additional fast food options.
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