Customers frequently reported long wait times for their orders, often exceeding 10-15 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, with customers frequently receiving the wrong items or missing components.
Staff Performance
While some customers praised the friendliness and helpfulness of the staff, others noted poor customer service experiences, particularly from management.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold or poorly prepared items, though some customers enjoyed specific menu items.
Cleanliness
The cleanliness of the restaurant was a mixed bag, with some customers noting clean conditions while others reported issues with flies and general upkeep.
JJ
Jessie St John
2 days ago
5.0
Went through the drive through today at lunch, and encountered three separate employees, ALL absolutely delightful. Food was the best McDonalds we’ve had in ages, and they got our order perfect. We hope that those employees are truly as happy at work as they seem to be. Lovely experience!
MS
mike stefanic
2 days ago
1.0
Its The mcdonalds of missing items. The amount of times I had to go back to get my missing items is unbelievable.
PL
Paskal Leduc
Nov 14, 2025
1.0
I went there at 10pm, and it took 30min sitting in the drive through cause they had no fries. Then 12 cars showed up after me in the drive through and completely filled the parking.
Why do they not have fries, it's McDonald's
3 people cost me 66$ this shit is ridiculous
SD
Shane D
Nov 14, 2025
3.0
It is a McDonalds.. you don't go for the food.. you used to go for the price.. now.. you go because your kids demand it..
Always check and double check your orders.. in store or in drive thru. Almost every time I've bought food here, something is missing. Sauce for the nuggets, ketchup you asked for, a straw, the toy for the kids meal, sometimes complete food items (ordered a kids nugget meal for my son.. somehow they missed adding the nuggets).. they almost always miss something.
Prices are higher than other McDonalds in Ottawa..
The parking and entrance are horrible. This has to be one of the worst planned McDonalds locations I've ever visited. Doesn't help that drives can't seem to understand how to enter and exit the lot.
If you need a quick meal that will having you hitting the bathroom in an hour and you don't mind paying extra for that experience go for it.. Otherwise, try anywhere else.
BC
Bradley Caouette
Oct 31, 2025
3.0
I find this McDonald’s isn’t fast like others. I’ve been here a couple different times and it always takes 10-15 minutes to get my food.