Swiss Chalet

Reviews

• JS

  Jamie Smith

  2 days ago
  5.0
  I have been going to this location since opening. Over the years the staff and managers have changed a bit with new ownership. Every time I go to this location the servers are all nice and friendly. I do miss some of the old ones . Anna has been at this location for a while. I have and my family have had her serve us many times over the years.Every time she’s always friendly, make’s sure food and drinks are up to standards. Also have a friendly chat on small things. She’s a gem to have working at this location
• JC

  Javed S. Khan, CD

  3 days ago
  5.0
  We had Bea as our server. We frequent the Swiss Chalet location in Newmarket quite often, and this experience with Bea was one of the best—if not the best! Thank you for your outstanding service—everything was delivered with a smile and genuine attentiveness. We truly appreciate your work and look forward to requesting you every time we visit.
• AB

  Alexis Bruno

  4 days ago
  1.0
  Probably the worst dining experience I have ever had. Extremely slow service and lack of management presence. Had to flag a server over 15 minutes after getting seated without being greeted, and ask who our server was. Over 45 minutes for 3 entrees to come out. Server brought out 2 waters for a table of 3. Waste of 2 hours. There was a total of 5 tables in the dining room split between two servers who were scrambling, all 5 tables were upset- says a lot.
• K0

  Kathy 03

  Apr 19, 2026
  5.0
  Everything is great in this location. From the staff to the food quality to the service. The restaurant was a little busy but we were impressed with how quick the service was. Our server Ana was amazing, she is so attentive and very friendly. They even have a chest of treasure (toy) for our kid and other kids to choose from. We’ll definitely gonna come back here thats for sure!
• RC

  Robert Coombs

  Apr 9, 2026
  1.0
  Absolutely atrocious. Four of us visited on Tuesday, to take advantage of the buy one, get one quarter chicken dinner deal. The first issue came, while waiting to be seated. There was no one ahead of us, but it took a few minutes to be greeted, and another minute or so just to be seated. It seems like there was only one waitstaff on, trying to do all of the FoH duties. When we did get seated, it probably took another five minutes to get our order taken, which, once again, there only seemed to be one waitress on duty, who was also training someone else (who we never saw again for the rest of our stay mind you.). Personally, my drink was awful. I had ordered the lemonade, and it was flavourless. It honestly just tasted like water that had a tiny bit of lemon squeezed into it, I'd imagine that's what the finger bowls would taste like that you're supposed to get at the end of your meal (we didn't get any, and I know it's still a thing as other Swiss Chalet locations provide them.). Now, for our meals... We had ordered four Quarter Chicken White dinners. I had requested for mine to be glazed in the Chili Thai sauce, and it wasn't. Furthermore, each and every person's chicken was extremely dry, as if the chicken had been sitting in the warming drawer since the restaurant opened for the day, it really wasn't pleasant. When our food did get brought to our table, the robot that assists with delivering the food to the table, actually got stuck at our table, and it took a few minutes for someone to come "rescue" it. During this time, it kept blasting "Girls Just Wanna Have Fun" and kept asking for us to move out of the way every few seconds. Like, we couldn't even have a conversation amongst our group because this robot decided to have a mid shift meltdown. When it came time to pay, our bill was somehow combined with another tables, so our total was an absurd amount over $100. Now, as I said, it seemed like the poor waitress was doing all the work at the front of the house, and managing a decently busy dining room for the time of day we visited, but thankfully we caught the error before we paid. Honestly, I would steer away from this Swiss Chalet, and visit a different location. The food quality was miserable, that it turned all of us off from going to a Swiss Chalet for awhile.

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