Numerous customers reported that the food was excessively greasy, soggy, and poorly prepared, with many stating it did not resemble typical KFC quality.
Service Issues
Many reviews highlighted poor service, including excessive wait times, rude staff, and incorrect orders, leading to a frustrating customer experience.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including a foul smell and visible insects, contributing to a negative dining atmosphere.
Management Problems
Reviews indicated a lack of effective management, with complaints about staff training, organization, and responsiveness to customer concerns.
CS
Colby Seguin-Little
Jan 2, 2026
5.0
My favorite KFC location!! Shifali is the best :) ❤️
LP
Lloyd Priddle
Dec 30, 2025
1.0
Ordered 18 boneless bucket with 5 sides we picked 2 fries 1 coleslaw and 2 corn but was never given the corn very upset
MM
M.Radzick
Dec 16, 2025
1.0
Don't waist your money, we walked in and were IGNORED for 5 minutes, when we finally got our food it was so greasy the bottom fell out of the bucket,! We were all sick!
AA
Adam
Dec 15, 2025
1.0
Excessive wait times and they will still frequently miss items that your ordered (e.g. order a chicken strip box meal and they will forget to include the chicken strips in the box).
HR
Heidi Radzick
Dec 6, 2025
1.0
Chicken here poisoned my family!
So so SO greasy!🤢
Called to complain and was offered another bucket for free, but when we gathered the courage to give them another chance, they refused.
Not to mention, we were completely ignored when we walked in. Not even a glance up. Waited several minutes just to be acknowledged.
Every employee claimed to be the manager while also saying they were only there for a month.
Obviously bad management here!
Dunnville used to be our favorite KFC, but now it's at greasy as the rest. We will NEVER be going here again.
It's too bad there isn't a zero star rating!