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McDonald's

3.3
(2027 reviews)

Business Details

10 Cootes Drive, DUNDAS, ON
L9H 1A9, Canada
(905) 627-0411
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
10 Cootes Drive, DUNDAS, ON
L9H 1A9, Canada

Hours

Reviews

3.3
2,027 reviews
5 stars
666
4 stars
420
3 stars
342
2 stars
155
1 star
444

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and unprofessional behavior.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poor attention to detail.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the dining area and washrooms.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh items while others received cold or poorly prepared meals.

Management Issues

There were multiple complaints regarding management's attitude and lack of accountability, impacting overall customer experience.
  • AC
    Alex Cowtan
    5 days ago
    5.0
    I stop by this McDonald's frequently and the service is consistently fast and friendly. The interior is always clean, and the touch-screen kiosks make ordering really easy during the lunch rush. My fries are always hot and salted perfectly, and the McCafé coffee is a great value. It’s a reliable spot for a quick meal, and the drive-thru staff are always polite even when they're busy. Definitely one of the better-managed locations in the area!
  • CK
    Chris K
    6 days ago
    1.0
    Coffee was not fresh, and it was not hot. Tim Hortons is right across the street and at least it's fresh.
  • KS
    Kashish Sharma
    Feb 18, 2026
    1.0
    Worst place ever to order . Gave me a chicken burger instead of mac veggie. I am a vegetarian. They don’t look what they are handing to you. Never going back to this place again.
  • NP
    No Privacy
    Feb 12, 2026
    1.0
    Manager refused to cook my burger well done. Burger was uncooked and raw. She said she would not accommodate me. Took the food away and forced a refund. Why can't they cook the burger more? Why can't they accommodate customers? I must eata raw burger? Time wasted. This business is a joke.
  • SM
    Sandi Maxwell
    Feb 7, 2026
    1.0
    Placed an online order for pick up this evening. I decided to go in to the establishment to pick up as EVERYTIME I go through drive thru I’m asked to pull aside and wait (for kids meals). We go to this location for convenience based on where we live but will avoid moving forward. When I went in and gave my order number I was met with “do you not have a car?- cause it’s going to be at least 5 more mins for it to be ready” To which I responded “I do, but decided to come in as I have to add mcChicken sauce to my order and wasn’t allowed to in drive thru before” Supervisor responded with “that’s fine but we charge ¢59 for that” 😳 I handed the change and didn’t get eye contact never mind a thank you. When my order was ready I looked for the sauce - asked for straws and went on my way. Came home and realized they still missed an order of fries. I know these things can happen and it’s on me to make sure it’s all there but with so much damn attitude & confidence you’d think they’d have some basis to make sure customers at least leave with what they DO pay for - ¢60 for a packet of mayo and they can’t be bothered to make sure full orders are there is astonishing to me. Absolutely disgusting customer service. Again, not my first time experiencing this at this location as usually the drive thru is forever wait and ALWAYS asked to pull off to the side. If you want a decent McDonald’s meal and experience - Do yourself a favor and take your business to a different location. We sure will.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10 Cootes Drive, Dundas?

McDonald's at 10 Cootes Drive is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 at this location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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