McDonald's

3.3
2009 reviews
Drive-Thru Curbside McDelivery
Get DirectionsCallWebsite

Business Details

10 Cootes Drive, DUNDAS, ON
L9H 1A9, Canada
(905) 627-0411
https://www.mcdonalds.com/ca
GoogleFacebook

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
10 Cootes Drive, DUNDAS, ON
L9H 1A9, Canada

Hours

Reviews

3.3
2,009 reviews
5 stars
658
4 stars
415
3 stars
341
2 stars
155
1 star
440

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, incorrect orders, and a lack of professionalism.

Food Quality

Many reviews highlighted issues with food quality, such as cold or improperly cooked items, missing ingredients, and overall dissatisfaction with the meals.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions in the kitchen and bathrooms.

Management Issues

Feedback indicated that management was often unresponsive to complaints, with some customers experiencing rude interactions with managers.
  • CV
    Chinky Verma
    Jan 5, 2026
    1.0
    Today around 3:20 PM, I had an unpleasant experience at this McDonald’s location. I stepped out of the drive-thru to use the washroom and was waiting for a staff member to buzz the door open, as required. While waiting, I noticed staff(girl with a black hair ) looking at me and making comments to each other, which made me feel uncomfortable. One staff member eventually asked if I was waiting for an order. I calmly explained that I was waiting to be buzzed into the washroom. She responded by rolling her eyes and aggressively buzzing the door multiple times. When I said “thank you,” there was no response. I understand that customer service can be stressful, but basic courtesy and respect should still be shown. This interaction felt unnecessary and unprofessional. I hope management addresses staff attitude and customer service training, as experiences like this leave a very poor impression.
  • DS
    Dhruvika Singh
    Dec 30, 2025
    3.0
    Ok like if ur not gona selll burgers and fries or ice cream and give me flat coke at 11pm why r u even open 24hrs is every customer u expect to come supposed to be a coffee?
  • AD
    Alex Doyle
    Dec 30, 2025
    2.0
    During the day is alright because it's busy enough and things are fresh, but everytime I go at night I get stoned cold french fries and apparently when I ask for extra mustard that means extra ketchup , this happens every single time so now I just don't go at night anymore
  • RS
    Ravenal Sebastian
    Dec 25, 2025
    4.0
    Coffee is bland. Fries and nuggets are perfect!!!
  • DF
    Dominic Fergus
    Dec 13, 2025
    1.0
    This is the 4th time that they have failed to give me what I ordered. Everytime I order a baked apple pie, they either forget to put it or they purposely don’t put it. Are they taking it for themselves? Also I never get straws when I order my sodas. How difficult is it to do their job?!!!!!
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 10 Cootes Drive, Dundas?

McDonald's at 10 Cootes Drive is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 at this location.