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McDonald's

3.3
(1271 reviews)

Business Details

1314 Second Street East, Cornwall, ON
K6H 2B5, Canada
(613) 938-8081
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1314 Second Street East, Cornwall, ON
K6H 2B5, Canada

Hours

Reviews

3.3
1,271 reviews
5 stars
387
4 stars
292
3 stars
220
2 stars
119
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unprofessional behavior from staff, particularly during late-night shifts.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about items being missing or incorrect.

Staff Performance

While some staff members received praise for their friendliness and efficiency, others were criticized for being rude or inattentive.

Cleanliness

Several customers noted unsatisfactory cleanliness in the restaurant, particularly in the bathrooms and dining areas.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, including poor communication and lack of support for staff.
  • CJ
    Christine Jollota
    Feb 21, 2026
    1.0
    Buns were dry didn't feel or taste fresh, very disappointed.
  • TB
    Tyler Brennan
    Feb 20, 2026
    1.0
    Just awful! After making it all the way through ordering at the kiosk, credit and debit not working to pay. No signage or anything up. Took receipt to front counter to pay - same thing. Managed to order through the app. Bathrooms were filthy! My order was cleared off of the 'in progress/now serving' screen 3 or 4 minutes before it was actually ready - likely to fluff some metric. Managers sitting in the dining room watching hockey while working on some paperwork seemed more concerned with that, than the drive through that was wrapped around the building, or the credit/debit outage. Food was hot, but a hot mess. Burgers had condiments etc. all over the inside of the wrappers. Fries looked like they were thrown into the top of the bag, and were everywhere - made the napkins burried just underneath fun to use.
  • RC
    Rick Cooper
    Feb 17, 2026
    2.0
    An item missing in my bag of food 90% of the time. I returned to the restaurant and the girl asked me where my bag of food was. Duh it's at home. Fix your quality control. Most times I check before I leave and most times I'm missing something. Very frustrating!!
  • PP
    Patrick “Papa P”
    Feb 14, 2026
    2.0
    Looking for a quick place to grab lunch for my drive home. Stopped at McDonald’s for the $5 Junior Chicken combo and it was disappointing. The sandwich had no sauce at all but somehow was loaded with lettuce — even though we clearly asked for no lettuce. And no, they weren’t even busy. Drive thru was empty when we got there. It’s frustrating when such a simple order can’t be made correctly. Basic attention to detail shouldn’t be this hard.
  • J0
    Johanne 0014
    Feb 7, 2026
    4.0
    App is not user friendly but staff was very helpful.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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