Subway

2.9
138 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Cookstown Subway® Restaurant at 3311 Simcoe Road 89 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3311 Simcoe Road 89, Cookstown, ON
L0L 1L0, Canada

Hours

Reviews

2.9
138 reviews
5 stars
60
4 stars
3
3 stars
2
2 stars
4
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Food Quality

Customers reported dissatisfaction with the quality and quantity of food, including skimpy ingredients and poorly prepared sandwiches.

Cleanliness

Several reviews mentioned concerns about hygiene and cleanliness, with some customers noting unsanitary conditions in the store.

Inconsistency

Customers expressed frustration over inconsistent pricing practices and the refusal to honor Subway's advertised specials and coupons.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and noted positive experiences at the location.
  • SP
    Sapan Patel
    6 days ago
    1.0
    What the hell kind of sub is that, everything falling outside of the sub. And the bread looks old as the owner of the store I guess.
  • NN
    neerav
    Nov 3, 2025
    1.0
    The store was not having all toppings in the stock. It was a bad experience.
  • NL
    Nicole L
    Oct 16, 2025
    1.0
    I’ve been to Subway many times and usually have a great experience, but this was my first time visiting this particular location and it will be my last. When I go to Subway for lunch, I typically order a 6-inch sub for myself and a small side of rotisserie chicken for my baby son, as it’s easier for him to eat. At every other Subway I’ve visited, I’ve only ever been charged for a side of chicken, not a full sub. However, the sales representative at this location insisted that I had to be charged for a sub in order to get the chicken. I politely explained that I’ve always paid for just a side because I’m a frequent customer at subway, but the employee continued to argue. The manager (or owner) came out from the back, spoke to the employee in another language, and then repeated the same thing, that this time they would charge me for a side, but next time they would have to charge me for a sub. This inconsistency and lack of customer service was very disappointing. I won’t be returning to this location again. Subway should ensure all franchises honor the same pricing practices and treat customers fairly, especially loyal ones who frequent the brand regularly.
  • RB
    Richard Beaupre
    Sep 7, 2025
    2.0
    Place is clean and the service was fine. But ; 1) they don’t honour Subway advertised specials of any kind; 2) they scrimp on all the sub contents. For example, most Sub shops put 5 scoops of tuna in, they put only 4. We bought teen subs and found both were thinner than other stores. It also seems they charge slightly more.
  • GK
    Gurwinder Kaur
    Aug 31, 2025
    1.0
    Horrible service .Rude staff Subway should not have such employees in subways

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Cookstown?

The Subway restaurant is located at 3311 Simcoe Road 89, J45, Simcoe, Cookstown, ON, L0L 1L0, Canada, inside Tanger Outlets - Cookstown.

What are the opening hours of this Subway location?

The Subway in Cookstown is open Monday to Friday from 10:00 to 20:00, Saturday from 10:00 to 18:00, and Sunday from 11:00 to 18:00.