Terrible service .This morning went order Bagel egg BLT combo then when I opened it at work It was a english muffin with no tomatoes at all . I even give her a coupon for $6.98 meal deal.
SR
sahar rezaee
Apr 4, 2026
4.0
There were many of homeless.
KS
Kiran Shetty
Mar 24, 2026
1.0
I’ve been visiting this McDonald's location for over 5 years due to its proximity to my workplace, but unfortunately, the customer service experience has been consistently disappointing.
There is one particular staff member at the drive-thru (Pauline, if I am not mistaken) who has repeatedly made visits frustrating. She often enters incorrect orders, communicates in a rude or dismissive manner, and does not display basic customer service etiquette such as greeting customers or maintaining a polite tone. On several occasions, she has raised her voice, which is unacceptable in a customer-facing role.
One recurring issue is how the card machine is handled at the drive-thru window—it is barely extended, forcing customers (including myself) to awkwardly reach or even step out of the car to complete payment. This creates unnecessary inconvenience and reflects poorly on service standards.
More concerning is that her behavior at times comes across as discriminatory based on how she interacts with certain customers. This has not just been my experience—several of my colleagues have encountered similar issues over the years.
It’s disappointing that despite repeated negative experiences, there seems to be no improvement or intervention from management. Given that this is the only nearby option for many of us, we feel stuck with a location that does not prioritize customer satisfaction.
I hope management takes this feedback seriously and addresses these concerns to improve the overall experience.
TV
Tharsan Velauthapillai
Mar 22, 2026
1.0
Had to wait over 10 mins for the food. Everyone who went through the drive through waited for their food
90% of the cup filled with ice!!!
LV
Lilly Vanessa
Feb 27, 2026
1.0
Why are we putting ketchup packets, ON TOP OF THE FRIES, instead of inside the bag beside the fries? What kind of backwards having employees you got here 😭😭 never in my life have I seen this- and NO I DIDNT EVEN ASK FOR KETCHUP? But you decide to contaminate my fries with a nasty, unsanitary packages (that I didn’t ask for) right on top of food I’m eating?! Imagine going to eat at a resatuarant & they put ketchup packages RIGHT ON TOP of your fries- oh wait, no they wouldn’t do that because 1. That’s extremely unsanitary & 2. That’s just not normal. I’ve been coming to McDonald’s for years & when I tell you I saw that? I bursted out laughing. You’ll definitely get sick from unsanitary practices at this location 😂😂😂
McDonald's at 3320 Steeles Avenue West in Vaughan is open 24 hours every day of the week.
When is delivery available from this McDonald's?
Delivery is available 24/7 every day of the week from this location.
Does this McDonald's offer drive-through service?
Yes, the drive-through is open 24 hours every day of the week at this location.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment options are accepted at this McDonald's?
You can pay using American Express, Cash, Discover, MasterCard, and Visa at this location.
Does the McDonald's at Steeles & offer in-store pickup and delivery services?
Yes, both in-store pickup and delivery options are available at this McDonald's.
Is there a McDonald's Canada office or related location nearby?
Yes, McDonald's Canada is nearby, which might be useful if you are interested in corporate services or local promotions.
What other dining options are near McDonald's at Steeles &?
Nearby restaurants include Tim Hortons for coffee and quick bites, Sofra Istanbul for Turkish and Mediterranean cuisine, and Angelo’s Homestyle Restaurant for diner-style meals, offering a variety of choices for customers before or after visiting McDonald's.
Are there convenient services near McDonald's for travelers or customers?
Yes, close to McDonald's you can find Esso Canada for gas and convenience shopping, the Localcoin Bitcoin ATM at Esso Steeles for quick cash access, and the RBC Royal Bank ATM for banking needs.
Does this McDonald's cater to families and children?
Yes, this location welcomes families and children and offers a children's menu.
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