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McDonald's

3.3
(4000 reviews)

Business Details

3140 Rutherford Road, Concord, ON
L4K 5R3, Canada
(905) 832-0473
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
3140 Rutherford Road, Concord, ON
L4K 5R3, Canada

Hours

Reviews

3.3
4,000 reviews
5 stars
1,321
4 stars
879
3 stars
579
2 stars
301
1 star
920

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over staff behavior.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty tables, overflowing garbage, and unkempt restrooms.

Food Quality

Several customers noted issues with food preparation, including incorrect orders, cold food, and overall dissatisfaction with the quality.

Staff Attitude

While some reviews praised friendly staff, many others reported rudeness and unprofessional behavior from employees.
  • PV
    Phage V
    1 day ago
    2.0
    Order a two burrito combo. Hashbrows were fine, but both burritos had almost no egg/sausage filling inside. took a while for someone to take my order as well. First booth person taking order for both lanes and cash during a morning rush. Slow service.
  • VS
    Veronica Scuderi
    Feb 26, 2026
    2.0
    Ordered a mobile order for 2 quarter pounder meals. The patty was so dry and tasted terrible. It was the saddest burger I've had in a long time. I'm guessing patty has been warmed up from the morning. Only giving this 2 stars because we got fresh fries so they were hot. Our root beer wasn't even carbonated.
  • MS
    Muhammad Sheikh
    Feb 20, 2026
    1.0
    Extremely long wait times and short staffed. Cashier failed to inform me my coupon is only valid with a minimum $3 purchase and then my app code was used for payment without confirmation of totals and my bill. If I had been informed of my total before transaction was completed it would have avoided all this inconvenience. The staff is always rushing as the wait times are over 20 mins. Extremely disappointed in service.
  • VP
    Vedanshee Patel
    Feb 12, 2026
    1.0
    I have been there so many times but mc donalds location like this is losing its reputation. Both the times the order was wrong i had to wait 10 minutes and on the top of it i ordered veg burger spicy the forgot to put spicy filling and gave me just with the patty like whats wrong with the location? Also none of the cooks wear gloves like i think i should call rev for this and also health and safety inspectors too
  • SK
    Simona Krasnova
    Feb 4, 2026
    5.0
    I want to take a moment to recognize a McDonald’s employee named Lovekaran (I hope I’m pronouncing his name correctly). I honestly haven’t had such a positive experience in a fast-food restaurant in at least five years. It was very clear that this guy either truly loves his job, loves kids — or both — and was simply having a wonderful day and sharing that energy with everyone around him. We ordered my 5-year-old son a burger with no pickles. Of course, my son found one pickle and, being a serious little complainer, made a big deal out of it. I jokingly told him to go complain — and he actually did. Lovekaran listened to my son so attentively and respectfully, like he genuinely mattered. What impressed me most was that he didn’t push another burger or rush the situation. Instead, he calmly told my son that once he finished his meal, he could come back for an ice cream. That small gesture meant a lot — my son felt heard, respected, and happy. This kind of kindness and patience is rare, especially in fast-food environments. Employees like Lovekaran make a real difference and leave a lasting impression. He absolutely deserves recognition — and honestly, a raise.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3140 Rutherford Road, Vaughan?

McDonald's at 3140 Rutherford Road is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 at this McDonald's location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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