Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff behavior.
Cleanliness
The dining area and restrooms were often noted as dirty, with many customers expressing disappointment in the lack of cleanliness.
Food Quality
Several reviews mentioned issues with food quality, including cold or stale items and incorrect orders, leading to dissatisfaction.
Customer Experience
Many customers felt that the overall experience was negative due to a combination of service issues, food quality, and unprofessional staff.
Positive Notes
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the convenience of 24/7 service.
JD
Julie D
Nov 13, 2025
1.0
If I could give it a 0 I would. This is the 2nd time I asked for a hot chocolate in the morning and I was given hot milk. I stirred it around thinking it went to the bottom and there was nothing there. Don’t waste your time or money as it was disgusting.
KH
Kenneth Hui
Nov 12, 2025
5.0
I placed a large breakfast order for a client. Ali was very friendly and greeted me with a smile. There weren't enough cookies in the display case to fill my order, Ali explained to me and asked if I could wait for a fresh set of cookies. Before I left the counter, she checked my entire order to ensure I received everything which saved me a trip to the restaurant. I appreciate her dedication to her job and how she made customers feel.
EE
Endrias
Nov 10, 2025
2.0
I've encountered my third McDonald's store in the last 10 days that's refused to provide a sticker for the Monopoly game. Today marks the final day for collecting stickers, and this particular store attempted to convince me that the game had already ended. They then proceeded to provide reasons for not issuing a sticker, which were identical to the excuses given by the other stores in previous days.
TD
Taylor D
Nov 7, 2025
1.0
This location is absolutely trash… the drive thru is extremely slow and disorganized. Waiting over 5mins for a coffee with no one in line is insane. Orders are always wrong, they forget your order and you drive away with half of what you paid for.. management needs to seriously look into their staff especially on the morning shift.
NA
Nicole Ariana
Oct 21, 2025
5.0
I almost stopped buying my regular apple pies and sundae over the app at various locations due to burned pies that are firm like my last order before this one, but today I went in this location to ask the employees when their batch was dropped and when I asked for new pies they made them. Also i thought the ice cream machine bleeds out liquid ice cream before the more solid one to help me one employee demonstrated that the machine dispenses fast and there’s no drip so I realize that it just melts fast but i dealt with three employees and all of them took on the role to understand my needs and ultimately I was wished me a good night. Thanks ❤️
What are the operating hours for McDonald's at 1600 Highway 7, Concord?
McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 at this location.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24 hours a day, every day of the week.
What payment methods are accepted at McDonald's?
They accept American Express, Cash, Discover, MasterCard and Visa.
What meals are served at this McDonald's?
Breakfast, lunch, and dinner are all served at this location.
Is there an app available for ordering from McDonald's?
Yes, you can use the My McD’s app available on both Android and iOS platforms for ordering.
Does McDonald's provide dining options for families and children?
Yes, this McDonald's location welcomes families and children and has a children's menu.
What are some nearby places of interest around McDonald's at 1600 Highway 7?
Nearby places include Wiz Kidz Learning Centre, Concord Veterinary Hospital, and On The Run - Convenience Store, which customers might visit before or after dining.
Is there a convenient gas station close to McDonald's for refueling?
Yes, Pioneer - Gas Station is located nearby, making it convenient for customers to refuel their vehicles before or after visiting McDonald's.
Are there any nearby places for automotive services near McDonald's?
Yes, services like Hairpin Auto Restyling and Scream Mobile Audio Inc. are close by, ideal for customers needing auto detailing or repairs while they enjoy their meal.