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Brand Certified

Dairy Queen Grill & Chill

3.6
(805 reviews)

Business Details

950 Division Street, Cobourg, ON
K9A 5J5, Canada
(905) 377-9280
https://www.dairyqueen.ca/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
950 Division Street, Cobourg, ON
K9A 5J5, Canada

Hours

Reviews

3.6
805 reviews
5 stars
291
4 stars
211
3 stars
122
2 stars
49
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful during interactions.

Food Quality

Customers reported inconsistent food quality, with issues such as cold or improperly cooked items, and complaints about incorrect orders.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables, overflowing garbage, and unsanitary conditions in the washrooms.

Speed of Service

Many customers experienced slow service, particularly in the drive-thru, leading to frustration and long wait times.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted enjoyable food items like ice cream and burgers.
  • RD
    Rebecca Davis
    Feb 18, 2026
    4.0
    Best burger ever.
  • MM
    Maria
    Feb 7, 2026
    2.0
    Took our grandkids this evening Ordered a hot fudge sundae and asked if I could add peanut butter cups on top- was told no that I could not add topping I asked twice I have done this for years and there’s never been a problem- I just pay extra for the topping
  • TP
    Turntridge Plays
    Jan 30, 2026
    2.0
    Honestly, I dont know how the day shift and night shift can be so abysmally different. Day time, food is always fresh and fast. Today we went for dinner, and I wont do that again. Our food sat for 28 mins while no one did anything, forgot our fries, didn't make our blizzards, only gave us 2 of our 4 drinks after asking, and showing what we purchased. The poor person at the drive through was there as long as we were waiting. Complete waste of time and money.
  • AG
    Athul Gangadharan
    Jan 29, 2026
    1.0
    I normally buy sandwiches from DQ, and I visited your location on January 29th around 8 PM. I asked about the birthday treats that, according to your website, are offered on birthdays. However, the cashier told me he was not aware of any such program. I ended up purchasing an ice cream, and when I asked for the bill, he refused to provide it, saying he had thrown it away. I don’t understand why employees are allowed to behave this way. As customers, don’t we have the right to receive a bill for what we purchase? I do not know the employee’s name, but I strongly request that management provide proper training. The employee also said he had no idea about the DQ app. Why hire employees who are not informed about your own promotions or customer service standards? Please address this issue.
  • AA
    Adrian
    Jan 28, 2026
    5.0
    Never went inside, so I couldn't tell you if the place was clean? The banana split was da bomb.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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