Ive never heard people do rude in the drive thru intercom. Especially in the mornings!
Terrible customers service!
JJ
Jeet Jeet
Mar 17, 2026
1.0
It was good Mcd Branch but now new staff and is doing lots mistakes in drive thrue orders and making wrong orders 3 in 5 times . 2 days ago ordered 2 kids meals for my kids and one of them had just bread in burger and they forgot to put beef petty in one burger.
Just tonight orders Happy meal for my daughter and when came back home and opened the box there was fries missing.
So we didn’t want to drive back there and show them this because it’s so frustrating and inconvenient when these mistakes happens frequently.
I know new kids working and can understand mistakes possible BUT THIS IS Failure of supervisor as well who unable to teach there new employees to avoid these things.
Now let’s talk about Old lady in early morning shift working # Literally saw she was in kitchen packing a sandwich in papers and she used SPIT TO PUT ON FIGER ( she touched finger to toung ) to make easier to take packing paper # omg how disgusting she was and that was not mine sandwich but someone drive thrue .
Since then early morning when those old ladies working in breakfast shift I stop to buy breakfast sandwiches from this location.
My comment is true and my personal experience for this location. They need lot work to match MacDonald food safety and quality standard .
GS
G Suderman
Mar 16, 2026
3.0
Stopped in for a quick bite with the grandkids. This is a first.
Overflowing garbage
Tables not cleaned
Garbage and food all over the floor
The employees have noticed the mess but don’t take the time to clean.
One of the employees has long bushy hair, in the food prep with not hat or hairnet
CC
Cigrit
Feb 11, 2026
2.0
Placed an online order for drive thru. Got to the window and guy starts saying a couple items in the bag that don't match what I had ordered, before I could even say I don't think it was what I ordered he just fired the bag to me, I immediately check it in the parking lot and find it was one of the other two cars orders that they gave me in error. No problem. I take it back in, they seemed irritated that I brought an order back that wasn't mine, perhaps at eachother, hard to know. I restate what I had ordered, they fired everything in the bag super quick and gave it back to me. I did a good look in my car, taking everything out of the bag and rechecking the receipt, all looked okay. I get home and what should have been a double big Mac turned out to only be a single. So not only do they make a mistake by giving the wrong order initially, but give very little regard to ensure my proper order is in the bag. Paying the extra money for a double and not getting it after the experience I had, given I was super understanding and felt maybe they were just stressed, was quite irritating. They didnt seem to give much of a care, and I'm pretty cheesed given it was nearly a 40$ order.
ET
Emily Thomas
Jan 24, 2026
1.0
Just found hair in 2 of our food items. Poutine and French fry
What are the opening hours of McDonald's at 710 Richmond Street in Chatham?
McDonald's in Chatham is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the drive-through is open 24/7 every day.
Is delivery available from McDonald's at this location and when?
Delivery service is available 24 hours a day, every day of the week.
Can I pick up my order in store at this McDonald's?
Yes, in-store pickup is available along with delivery services.
What types of meals does this McDonald's serve?
This location serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's in Chatham?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is McDonald's at 710 Richmond Street family-friendly and does it have a children's menu?
Yes, this McDonald's welcomes families and has a children's menu available.
Which nearby places can customers visit before or after dining at McDonald's?
Customers can visit The Drey Bar & Cafe for coffee or the Flying Squirrel Trampoline Park for recreation nearby.
Are there any nearby automotive services close to McDonald's?
Yes, there are several nearby automotive services including JRobs Rides, Waycon International Trucks of Chatham, and Chatham Nissan.
How can nearby businesses like Len's Mill Stores enhance my visit to McDonald's?
Len's Mill Stores offers arts and crafts shopping nearby, making it convenient to combine shopping with dining at McDonald's.
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