Numerous customers reported slow service, rude staff, and incorrect orders, leading to dissatisfaction.
Food Quality
Several reviews mentioned issues with food quality, including cold items, hair in food, and poorly cooked items.
Cleanliness
Customers expressed concerns about cleanliness, with reports of unsanitary conditions in the dining area and bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their food, indicating that experiences can vary.
CC
Cigrit
Feb 11, 2026
2.0
Placed an online order for drive thru. Got to the window and guy starts saying a couple items in the bag that don't match what I had ordered, before I could even say I don't think it was what I ordered he just fired the bag to me, I immediately check it in the parking lot and find it was one of the other two cars orders that they gave me in error. No problem. I take it back in, they seemed irritated that I brought an order back that wasn't mine, perhaps at eachother, hard to know. I restate what I had ordered, they fired everything in the bag super quick and gave it back to me. I did a good look in my car, taking everything out of the bag and rechecking the receipt, all looked okay. I get home and what should have been a double big Mac turned out to only be a single. So not only do they make a mistake by giving the wrong order initially, but give very little regard to ensure my proper order is in the bag. Paying the extra money for a double and not getting it after the experience I had, given I was super understanding and felt maybe they were just stressed, was quite irritating. They didnt seem to give much of a care, and I'm pretty cheesed given it was nearly a 40$ order.
TV
Todd G (Vertigo67)
Jan 25, 2026
4.0
Fast good, fairly quick service.
ET
Emily Thomas
Jan 24, 2026
1.0
Just found hair in 2 of our food items. Poutine and French fry
FB
Ferdinand Bellavance
Jan 16, 2026
5.0
A nice place, the seating area is limited
EO
Elsie uvie F. Oluku
Jan 8, 2026
3.0
The food is getting pretty fast to the point that you can addly taste any flavor!🧐😕
What are the opening hours of McDonald's at 710 Richmond Street in Chatham?
McDonald's in Chatham is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the drive-through is open 24/7 every day.
Is delivery available from McDonald's at this location and when?
Delivery service is available 24 hours a day, every day of the week.
Can I pick up my order in store at this McDonald's?
Yes, in-store pickup is available along with delivery services.
What types of meals does this McDonald's serve?
This location serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's in Chatham?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is McDonald's at 710 Richmond Street family-friendly and does it have a children's menu?
Yes, this McDonald's welcomes families and has a children's menu available.
Which nearby places can customers visit before or after dining at McDonald's?
Customers can visit The Drey Bar & Cafe for coffee or the Flying Squirrel Trampoline Park for recreation nearby.
Are there any nearby automotive services close to McDonald's?
Yes, there are several nearby automotive services including JRobs Rides, Waycon International Trucks of Chatham, and Chatham Nissan.
How can nearby businesses like Len's Mill Stores enhance my visit to McDonald's?
Len's Mill Stores offers arts and crafts shopping nearby, making it convenient to combine shopping with dining at McDonald's.
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