Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
522 reviews
5 stars
210
4 stars
118
3 stars
65
2 stars
47
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of responsiveness to complaints.
Food Quality
Many customers reported subpar food quality, including improperly prepared items, stale or cold food, and insufficient mixing of ice cream treats.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and overall neglect of cleanliness.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times for orders.
Management Issues
Feedback indicated a decline in quality and service since new management took over, with many customers expressing disappointment in the changes.
- SLSean LeBretonOct 28, 20251.0I ordered 2 blizzards tonight at the drivethru. One blizzard was supposed to be a turtle's, and the other was supposed to be a royal reese. The two blizzards were the same and something different all together from what I ordered. The staff there did not not speak English well. He guessed at what I ordered after telling him my order three times. I called the store two times tonight, to rectify the problem, but no one answered. This location needs to be looked into about the level ( rather lack of )customer service.
- JAJesse AndersonOct 21, 20251.0This place has the worst customer service I have ever experienced. When the ice cream was not up to standard they wouldn’t make it right
- JBJean-Yves BélangerOct 16, 20254.0La crème glacée est super blisare succulent et on a mangé aussi c'était bon pour des hamburger.
- KLKathleen LawdayOct 16, 20255.0Service was fast & friendly, the food was fresh and hot, Ice cream smooth and cold, and the dining area was comfortable! Definitely will be back!!!
- TKThona KasaliSep 27, 20255.0It’s calm and quiet here today and the person who attended to me was warm. Had a nice experience enjoying the Small Oreo Blizzard. Sorry I have the empty cup to show because it was too delicious to remember to take a picture beforehand. The store appears to be clean and well maintained.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Carleton Place offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and other fast-food items like chicken strip baskets.
What are the opening hours of Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 11:00 AM to 10:00 PM Monday through Friday.
Is Dairy Queen Grill & Chill open on Sundays and are the hours different from weekdays?
On Sundays, Dairy Queen Grill & Chill opens from 11:00 AM to 9:30 PM, slightly earlier closing than weekdays.
Does Dairy Queen Grill & Chill have holiday hours or closures?
Yes, Dairy Queen Grill & Chill is closed on December 25th, 26th, and January 1st. On other holidays like November 2nd and December 24th, it has reduced hours.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, there is a drive-thru available for customer convenience.
Are there family-friendly amenities available at Dairy Queen Grill & Chill in Carleton Place?
Yes, the location provides high chairs, is family-friendly, welcomes children, has a restroom, and free WiFi.
Can I order Dairy Queen Grill & Chill menu items online?
Yes, you can order for pickup online via their ordering URL on the official Dairy Queen website.
What nearby fast-food restaurants can I visit around Dairy Queen Grill & Chill?
Nearby fast-food options include Pizza Hut, Harvey's, and Tim Hortons, which offer pizza, burgers, and coffee respectively.
Is there convenient public transportation close to Dairy Queen Grill & Chill?
Yes, the Greyhound-Carleton Place bus station is nearby, making it accessible by public transit for visitors.
What other services and shops are located near Dairy Queen Grill & Chill that I might find useful?
Nearby you will find automotive services like CARSTAR Carleton Place and Gearheadz Transmission, as well as convenience stores like Circle K and Esso Canada.