Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
526 reviews
5 stars
212
4 stars
118
3 stars
65
2 stars
47
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted a decline in food quality, with complaints about improperly prepared items, stale food, and unsatisfactory ice cream.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty bathrooms and overall lack of cleanliness.
Management Issues
Several reviews indicated dissatisfaction with management, citing a decline in service and food quality since new ownership.
- DPDanielle Paquette4 days ago1.0Lady working drive threw at 9pm on January 8 would not serve me that usually get as there not allowed to put chocolate sauce in a cup anymore. What a shame. Even offered to pay for the extra cup that the sauce would come in even tho I would be paying extra for the chocolate sauce
- MGMathieu GagnonDec 6, 20255.0The staff was really polite, the order was right and the food was good.
- TOThomas OreillyNov 29, 20251.0Unacceptable level of sanitary practices. As I was ordering, one of the workers was changing the menu signs. He had walked in from outside with wet shoes. Proceeded to climb a ladder onto the service table where the prep the food. Once he got down he didn’t even wipe the surface down. I can only imagine what goes on in the back. I can’t believe the fall from grace this place has gone through. New management is needed desperately!
- SLSean LeBretonOct 28, 20251.0I ordered 2 blizzards tonight at the drivethru. One blizzard was supposed to be a turtle's, and the other was supposed to be a royal reese. The two blizzards were the same and something different all together from what I ordered. The staff there did not not speak English well. He guessed at what I ordered after telling him my order three times. I called the store two times tonight, to rectify the problem, but no one answered. This location needs to be looked into about the level ( rather lack of )customer service.
- JAJesse AndersonOct 21, 20251.0This place has the worst customer service I have ever experienced. When the ice cream was not up to standard they wouldn’t make it right
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Carleton Place offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and other fast-food items like chicken strip baskets.
What are the opening hours of Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 11:00 AM to 10:00 PM Monday through Friday.
Is Dairy Queen Grill & Chill open on Sundays and are the hours different from weekdays?
On Sundays, Dairy Queen Grill & Chill opens from 11:00 AM to 9:30 PM, slightly earlier closing than weekdays.
Does Dairy Queen Grill & Chill have holiday hours or closures?
Yes, Dairy Queen Grill & Chill is closed on December 25th, 26th, and January 1st. On other holidays like November 2nd and December 24th, it has reduced hours.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, there is a drive-thru available for customer convenience.
Are there family-friendly amenities available at Dairy Queen Grill & Chill in Carleton Place?
Yes, the location provides high chairs, is family-friendly, welcomes children, has a restroom, and free WiFi.
Can I order Dairy Queen Grill & Chill menu items online?
Yes, you can order for pickup online via their ordering URL on the official Dairy Queen website.
What nearby fast-food restaurants can I visit around Dairy Queen Grill & Chill?
Nearby fast-food options include Pizza Hut, Harvey's, and Tim Hortons, which offer pizza, burgers, and coffee respectively.
Is there convenient public transportation close to Dairy Queen Grill & Chill?
Yes, the Greyhound-Carleton Place bus station is nearby, making it accessible by public transit for visitors.
What other services and shops are located near Dairy Queen Grill & Chill that I might find useful?
Nearby you will find automotive services like CARSTAR Carleton Place and Gearheadz Transmission, as well as convenience stores like Circle K and Esso Canada.