2 stars because it was good for a bit!
A few years ago when there was a change in owners, things really went down hill. We ordered there about 3 times before we gave up going there for a while because it was so bad. It seems like some high-ups got involved because they really improved over the past few months. We had it two times in the past year, and it was great.
However... we went back tonight, and lo and behold, it has gone back to being awful. I got a bacon cheeseburger and the onion on it was HUGE (again - this happened a while ago too), the bacon was underdone, the icecream was already half melted when we got it, they didn't put whip cream on my banana split, and there were hardly any toppings. I feel like whatever improvements were made were completely undone. I don't know if it's the owner cutting corners or something?
We won't be going back for a while.
DB
David Banbury
Feb 20, 2026
3.0
One door doesn't work. Prices have really skyrocketed. It's Dairy Queen so the food meets the expectations. It's on a very busy road, so it's easiest to visit while driving east through Carleton Place on hwy 7.
MB
Madyson Brewer
Jan 14, 2026
1.0
Poor service, when asked something they give u attitude, and very small portion for a 19 dollar combo and argued us that it was more then they're regular size. (Was less then a hand full) definitely not a good place not like it used to be for sure!
The girl at the counter was good but the other girl in the back was disrespectful
DP
Danielle Paquette
Jan 8, 2026
1.0
Lady working drive threw at 9pm on January 8 would not serve me that usually get as there not allowed to put chocolate sauce in a cup anymore. What a shame. Even offered to pay for the extra cup that the sauce would come in even tho I would be paying extra for the chocolate sauce
MG
Mathieu Gagnon
Dec 6, 2025
5.0
The staff was really polite, the order was right and the food was good.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Carleton Place offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and other fast-food items like chicken strip baskets.
What are the opening hours of Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 11:00 AM to 10:00 PM Monday through Friday.
Is Dairy Queen Grill & Chill open on Sundays and are the hours different from weekdays?
On Sundays, Dairy Queen Grill & Chill opens from 11:00 AM to 9:30 PM, slightly earlier closing than weekdays.
Does Dairy Queen Grill & Chill have holiday hours or closures?
Yes, Dairy Queen Grill & Chill is closed on December 25th, 26th, and January 1st. On other holidays like November 2nd and December 24th, it has reduced hours.
Does Dairy Queen Grill & Chill offer a drive-thru service?
Yes, there is a drive-thru available for customer convenience.
Are there family-friendly amenities available at Dairy Queen Grill & Chill in Carleton Place?
Yes, the location provides high chairs, is family-friendly, welcomes children, has a restroom, and free WiFi.
Can I order Dairy Queen Grill & Chill menu items online?
Yes, you can order for pickup online via their ordering URL on the official Dairy Queen website.
What nearby fast-food restaurants can I visit around Dairy Queen Grill & Chill?
Nearby fast-food options include Pizza Hut, Harvey's, and Tim Hortons, which offer pizza, burgers, and coffee respectively.
Is there convenient public transportation close to Dairy Queen Grill & Chill?
Yes, the Greyhound-Carleton Place bus station is nearby, making it accessible by public transit for visitors.
What other services and shops are located near Dairy Queen Grill & Chill that I might find useful?
Nearby you will find automotive services like CARSTAR Carleton Place and Gearheadz Transmission, as well as convenience stores like Circle K and Esso Canada.
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