Numerous customers reported issues with incorrect orders, including receiving the wrong items or missing items altogether.
Service Quality
Feedback indicates a mix of experiences with service, ranging from excellent and friendly to slow and unhelpful.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and messy bathrooms.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items, as well as inconsistent portion sizes.
Management Issues
Multiple reviews pointed to poor management practices, including unprofessional behavior from staff and inadequate handling of customer complaints.
MB
Mark Bloomfield
6 days ago
3.0
The food seems like it was very rushed and hash browns oily..not very pleasant
ZH
Zack Hamer
Nov 9, 2025
1.0
Went to the drive thru with 6 monopoly prizes. Drove up to the first window to redeem our prizes but Stephanie, a manager, said that we can only use one sticker per transaction, and that we can come inside to redeem them as well as to show us this policy, or go around the drive-thru six times for seperate transactions.
We came inside and ordered once again, and there was a seperate bag for each sticker, which is unacceptable because there were 5 bags for an order of 6 items, including a coffee.
When we asked her where in the policy does it say that you can only use one sticker per purchase, she pulled out a book. For 15 minutes, she kept looking in the book to show us the rule.
In the end, she failed to show us the policy and wasted our time for a such simple order. She should read the rules herself, and then answer questions that customers have. If there was ever a rule like this, then the kiosk would never allow you to apply an unlimited amount monopoly prizes.
CG
Catherine Garcia
Nov 9, 2025
1.0
For the last 3 visits we have not received any of the monopoly pieces. So this morning we asked why, and was told the contest was over! Today is November 9th it doesn't end till the 10th. So not o ly have we not received any all week. The employee outright lied to us this morning.
If a company is doing a contest they need to make sure they can fulfill their commitment.
RL
Ryan Leith
Oct 28, 2025
2.0
Horrible service! The last few times I’ve been here there have been issues with my order. Today they had to remake the sandwich cause they got it wrong but left poutine sitting unheated. I remember when the majority of the staff were teens and they got the orders right more often than an entire frontline and kitchen full of adults that have no clue. Brutal store!!
GB
Geetanjali Bhagat
Oct 24, 2025
1.0
Very disappointed. I ordered a mcveggie burger and got a chicken one instead. They didn’t even check that in the veggie box they gave me a chicken burger. I am very disappointed with this act. This is against my religious beliefs and I am shaken to core. I never ate chicken in my entire life and because of this negligence I had a bite. To any person who is going to this location please check your orders because they do not know what they are giving people.
What are the operating hours of McDonald's at 416 Hespeler Rd., Cambridge?
McDonald's at 416 Hespeler Rd. is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery and in-store pickup services?
Yes, this McDonald's offers both in-store pickup and delivery services.
Is there a drive-through available at this McDonald's?
Yes, the McDonald's at 416 Hespeler Rd. has a drive-through that operates 24/7.
What meals are served throughout the day at this McDonald's?
They serve breakfast, lunch, and dinner.
What payment options are accepted at this McDonald's?
Payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is the McDonald's at 416 Hespeler Rd. family-friendly and do they have a children's menu?
Yes, this McDonald's welcomes families and offers a children's menu.
Are there any nearby places where I can grab coffee or a meal before or after visiting McDonald's?
Nearby, you can visit Tim Hortons or Chaiwala Company - Cambridge for coffee, or Jersey Mike's Subs and Pizza Hut for additional meal options.
What nearby services might be useful if I'm visiting McDonald's and need employment assistance?
You can find nearby employment agencies such as Pivotal Temporary Staffing, Randstad - Cambridge - Industrial Support, and Kelly Services Inc.
Are there any nearby medical or health services close to McDonald's at 416 Hespeler Rd.?
Yes, nearby health services include Dr V N Boyd (dentist), Cambridge Smiles Family Dentistry, Bishop Gate Animal Hospital, and CBI Health Centre offering various medical and therapy services.
Can I download a mobile app to order from McDonald's for convenience?
Yes, you can download the My McD’s app from the Apple App Store or Google Play Store to order conveniently.