McDonald's

3.3
758 reviews
Temporarily Closed
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Business Details

22 Pinebush Road, Cambridge, ON
N1R 8K5, Canada
(519) 624-6699
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
22 Pinebush Road, Cambridge, ON
N1R 8K5, Canada

Hours

Reviews

3.3
758 reviews
5 stars
236
4 stars
179
3 stars
109
2 stars
56
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising individual staff members while others highlighted unprofessional behavior and disrespect from management.

Cleanliness

Multiple reviews indicated poor hygiene and cleanliness, with reports of dirty tables, fruit flies, and unsanitary conditions in food preparation areas.

Food Quality

Feedback on food quality was inconsistent, with some customers enjoying fresh meals while others complained about stale or poorly prepared items.

Staffing Issues

Several reviews noted understaffing during busy times, leading to slow service and mistakes in orders.

Pricing Concerns

Customers expressed dissatisfaction with higher prices compared to other locations, feeling that the value did not match the quality of food and service.
  • RF
    Rohan Fernandes
    Nov 17, 2025
    1.0
    Very poor customer service, the manager was very rude, totally unprofessional. A very bad experience
  • JP
    Jinal Panchal
    Nov 10, 2025
    1.0
    “The staff didn’t seem to know how to take orders properly. Some items were missing, and the fries — which I usually love — were very disappointing this time. Overall, it was a very bad experience.”
  • DH
    dOc H
    Nov 8, 2025
    1.0
    My experrience of Today Nov 8 2025 at around 6pm ET. I’m a regular McDonald’s customer who’s spent a lot over the years. Recently, I faced an emergency — I had no money, needed to take my prescribed medication, and only asked for a courtesy cup of water. I even showed my medication. The employee refused, saying she “wasn’t allowed” and could “get in trouble.” When I asked for the manager, no one came. The worker said she needed to “keep her job to survive,” which says a lot about the lack of compassion and training here. In a moment of genuine need, McDonald’s failed completely — no empathy, no help, no leadership. A global company should never leave a loyal customer in distress for a cup of water.
  • AP
    Arthur Przychodzen
    Nov 3, 2025
    5.0
    Margie was extremely polite and made my day. I will definitely be coming back at this location more often. Simply the best service at a McDonald's which I had for a long time.
  • MM
    mayleen
    Oct 21, 2025
    5.0
    Buena experiencia y todo fresco
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Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Cambridge?

McDonald's in Cambridge is open every day from 7:00 AM to 11:00 PM.

Does this McDonald's location have a drive-through service?

No, the McDonald's at 22 Pinebush Road does not offer drive-through services.