McDonald's

3.3
758 reviews
Temporarily Closed
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Business Details

22 Pinebush Road, Cambridge, ON
N1R 8K5, Canada
(519) 624-6699
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
22 Pinebush Road, Cambridge, ON
N1R 8K5, Canada

Hours

Reviews

3.3
758 reviews
5 stars
236
4 stars
178
3 stars
110
2 stars
56
1 star
178

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and lacking empathy towards customers.

Food Quality

Many customers reported issues with food quality, including undercooked items, stale buns, and overall dissatisfaction with the freshness of the food.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables, unclean drink stations, and the presence of flies, contributing to a negative dining experience.

Staff Training

Feedback indicated a need for better staff training, particularly in order taking, customer interaction, and food preparation.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and excellent service, indicating that positive experiences do occur.
  • SB
    Sok Bodian
    3 days ago
    3.0
    Good quality is standard across all of their chains. Staff is questionable.
  • JJ
    JJ
    Dec 19, 2025
    1.0
    All nuggets were raw and all needed replaced. Then it happened again after making new ones. Employees need trained on the friers better, I am temped to go to the Best Business Bureau if they continiously serve raw and uncooked product to customers. Meat was old and refused to give out water which is often free at McDonald's in child size cups. Staff also needs to work on their customer service skills
  • RF
    Rohan Fernandes
    Nov 17, 2025
    1.0
    Very poor customer service, the manager was very rude, totally unprofessional. A very bad experience
  • JP
    Jinal Panchal
    Nov 10, 2025
    1.0
    “The staff didn’t seem to know how to take orders properly. Some items were missing, and the fries — which I usually love — were very disappointing this time. Overall, it was a very bad experience.”
  • DH
    dOc H
    Nov 8, 2025
    1.0
    My experrience of Today Nov 8 2025 at around 6pm ET. I’m a regular McDonald’s customer who’s spent a lot over the years. Recently, I faced an emergency — I had no money, needed to take my prescribed medication, and only asked for a courtesy cup of water. I even showed my medication. The employee refused, saying she “wasn’t allowed” and could “get in trouble.” When I asked for the manager, no one came. The worker said she needed to “keep her job to survive,” which says a lot about the lack of compassion and training here. In a moment of genuine need, McDonald’s failed completely — no empathy, no help, no leadership. A global company should never leave a loyal customer in distress for a cup of water.
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Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Cambridge?

McDonald's in Cambridge is open every day from 7:00 AM to 11:00 PM.

Does this McDonald's location have a drive-through service?

No, the McDonald's at 22 Pinebush Road does not offer drive-through services.