Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Customers reported inconsistent food quality, with complaints about cold or improperly prepared items, as well as issues with order accuracy.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Staff Attitude
There were multiple mentions of staff being unprofessional or rude, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and noted positive experiences with food quality and service.
DM
Drew McGladrey
Jan 3, 2026
5.0
Its McDonald's food 😋 quick and clean restaurant
JM
Jenny Goulart Myers
Dec 31, 2025
1.0
Ordered my food girl left my tray behind the counter missing my drinks letting the food get cold while deciding to serve someone else and get their stuff. Tables were disgusting. Management talking and laughing about NYE plans instead of having employees wipe down tables. Out of 16 tables 8 of them were filthy and the restaurant had all of 2 senior couples eating. Ridiculous
RN
Rinky Nagpal
Dec 26, 2025
1.0
Ordered a mcveggie instead gave me a chicken burger. No attention towards customer order .
LC
Larry Cerone
Dec 19, 2025
5.0
Service was fast, food was good, hot and fresh. Place was spotless. What more can I say.
SR
Shashank rautela
Dec 6, 2025
1.0
I was standing at the counter and it felt like I was completely invisible. Not a single staff member acknowledged me. The manager walked past me three times without even looking in my direction. I waited there for 10 minutes.
This happened around 11:30 PM, and the level of customer service was absolutely unacceptable. I eventually just walked out without ordering. Extremely disappointing experience.
What are the operating hours of McDonald’s at 400 Main Street East, Cambridge?
McDonald's at 400 Main Street East, Cambridge is open 24 hours a day, 7 days a week, from midnight to 11:59 PM every day.
Does this McDonald's location offer delivery and pickup services?
Yes, McDonald's offers both in-store pickup and delivery services at this location.
Is the drive-through service available at this McDonald's, and what are its hours?
Drive-through service is available 24/7 at this McDonald's location, open all day every day.
What types of meals does this McDonald's serve throughout the day?
This McDonald's serves breakfast, lunch, and dinner.
What payment options are accepted at McDonald's on Main Street East in Cambridge?
They accept American Express, Cash, Discover, MasterCard, and Visa payment options.
Is McDonald's at this location family-friendly and suitable for children?
Yes, this McDonald's welcomes families and children, and it has a children's menu available.
Does this McDonald's location have an app for convenient ordering?
Yes, you can get the My McD’s App for quick ordering. It's available on Android and iOS.
Which nearby places can customers visit before or after dining at McDonald's?
Customers can visit nearby restaurants like Osmow's (Middle Eastern cuisine), Quesada Burritos and Tacos (Mexican), and Tim Hortons (coffee and cafe), as well as enjoy Churchill Park for outdoor activities.
Are there convenient transit or fueling options near McDonald's at 400 Main Street East?
Yes, Canadian Tire Gas+ and Esso Canada gas stations are nearby, and there's also an RBC Royal Bank ATM close to the location for banking needs.
What other services and shops are near McDonald's that customers might find useful?
Customers can find FreshCo. grocery store, Great Clips salon, Avalon Pharmacy, and hardware stores like Canadian Tire and Sherwin-Williams near McDonald's.