KFC

3.1
910 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
372 Hespeler Road, Cambridge, ON
N1R 6J6, Canada

Hours

Reviews

3.1
910 reviews
5 stars
266
4 stars
201
3 stars
112
2 stars
62
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely poor customer service, including rude staff, long wait times, and unhelpful responses to complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and a lack of accountability from staff when addressing these problems.

Food Quality

Several reviews mentioned unsatisfactory food quality, including greasy, undercooked, or stale items, leading to customer dissatisfaction.

Staff Attitude

A significant number of reviews noted unprofessional and rude behavior from staff, contributing to a negative customer experience.

Wait Times

Customers consistently experienced long wait times for their orders, often exceeding the expected duration for a fast food restaurant.
  • NM
    Norman McLaughlin
    2 days ago
    1.0
    Easily the worst take away spot in Waterloo Region. The staff could care less about the customer service, there is no urgency, just slow slow slow service, the slap together the sandwiches and meals. KFC corporate - are there no standards? Almost $40 for two sandwich combos, no value for what you get. Overpriced, and overrated. Used to be a good place to go back in the day, now it’s trash. Won’t be coming back here again, 0/100
  • RK
    Resham Kaler
    5 days ago
    1.0
    Very lazy worker. I went there around 10:40 she refused to make any kind of sandwiches and wrap she said we only have some chicken pieces thts all i can give you. Crazy thing is they were totally free and i was the only customer. I don’t know how much time she needs to make a sandwich. Or a wrap . Feeling bad for owner
  • CE
    Carolyn Emma
    Nov 15, 2025
    3.0
    Absolutely horrible one more example of a franchise taken over by people who reduce the quality and the standard we got half pieces of chicken $38 for six pieces and most of it were bony and cut in half 1 small fry and a small coke.
  • ER
    Elsa'ad Ramjaun
    Nov 14, 2025
    5.0
    I honestly didn't know what to expect. I was just hungry, and ordered through the app. When I went there, the place was very clean, the staff were clean, courteous, very attentive. I really appreciated their suggestions, and the food was cooked to perfection. The tenders were not oily, were fried perfectly. Even the French fries were perfect. I went to another KFC In kitchener, and had a bad experience there, that's why I stopped going. But this one in Cambridge is amazing. Keep up the cleanliness, and great attitude.
  • JW
    justin White
    Nov 13, 2025
    2.0
    The service was really good, friendly staff but they didn’t give me my receipt to do the survey so I could only give feedback here on Google. The gravy and fries weren’t bad but the fries lacked the seasoning. It didn’t seem like they put any seasoning in the fries and then the chicken was overly greasy. It didn’t seem like it was staged for the right amount of time for the grease to drip off. Hope this helps so you can fix the issues.

Frequently Asked Questions About KFC

What are the operating hours of KFC on weekdays?

KFC in Cambridge is open from 10:30 AM to 11:00 PM from Monday to Friday.

Where is the KFC located in Cambridge?

KFC is located at 372 Hespeler Road, Cambridge, ON, N1R 6J6, Canada.