Numerous reviews highlighted extremely poor customer service, including rude staff, long wait times, and unhelpful responses to complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and a lack of accountability from staff when addressing these problems.
Food Quality
Several reviews mentioned unsatisfactory food quality, including greasy, undercooked, or stale items, leading to customer dissatisfaction.
Staff Attitude
A significant number of reviews noted unprofessional and rude behavior from staff, contributing to a negative customer experience.
Wait Times
Customers consistently experienced long wait times for their orders, often exceeding the expected duration for a fast food restaurant.
NM
Norman McLaughlin
2 days ago
1.0
Easily the worst take away spot in Waterloo Region. The staff could care less about the customer service, there is no urgency, just slow slow slow service, the slap together the sandwiches and meals. KFC corporate - are there no standards? Almost $40 for two sandwich combos, no value for what you get. Overpriced, and overrated. Used to be a good place to go back in the day, now it’s trash.
Won’t be coming back here again, 0/100
RK
Resham Kaler
5 days ago
1.0
Very lazy worker. I went there around 10:40 she refused to make any kind of sandwiches and wrap she said we only have some chicken pieces thts all i can give you. Crazy thing is they were totally free and i was the only customer.
I don’t know how much time she needs to make a sandwich. Or a wrap . Feeling bad for owner
CE
Carolyn Emma
Nov 15, 2025
3.0
Absolutely horrible one more example of a franchise taken over by people who reduce the quality and the standard we got half pieces of chicken $38 for six pieces and most of it were bony and cut in half 1 small fry and a small coke.
ER
Elsa'ad Ramjaun
Nov 14, 2025
5.0
I honestly didn't know what to expect. I was just hungry, and ordered through the app. When I went there, the place was very clean, the staff were clean, courteous, very attentive. I really appreciated their suggestions, and the food was cooked to perfection. The tenders were not oily, were fried perfectly. Even the French fries were perfect. I went to another KFC In kitchener, and had a bad experience there, that's why I stopped going. But this one in Cambridge is amazing. Keep up the cleanliness, and great attitude.
JW
justin White
Nov 13, 2025
2.0
The service was really good, friendly staff but they didn’t give me my receipt to do the survey so I could only give feedback here on Google. The gravy and fries weren’t bad but the fries lacked the seasoning. It didn’t seem like they put any seasoning in the fries and then the chicken was overly greasy. It didn’t seem like it was staged for the right amount of time for the grease to drip off. Hope this helps so you can fix the issues.
KFC in Cambridge is open from 10:30 AM to 11:00 PM from Monday to Friday.
Where is the KFC located in Cambridge?
KFC is located at 372 Hespeler Road, Cambridge, ON, N1R 6J6, Canada.
Does KFC in Cambridge offer halal food options?
Yes, this KFC is categorized as a halal restaurant, ensuring halal food options are available.
Can I order meal delivery from this KFC location?
Yes, KFC Cambridge offers meal delivery services.
What is the contact phone number for KFC in Cambridge?
You can contact KFC Cambridge at +1 519-621-7000.
Where can I find KFC near Cambridge Centre Station?
KFC is conveniently located near Cambridge Centre Station, making it easy for commuters to visit for a quick meal.
What other fast food options are near KFC on Hespeler Road?
Near this KFC, there is an Arby's fast food restaurant where you can enjoy sandwiches, providing another quick dining option.
Are there any family-friendly places near KFC in Cambridge?
Yes, Playfit Kids, a playground, is nearby, offering a fun place for families to visit before or after dining at KFC.
What types of businesses surround KFC at 372 Hespeler Road?
Nearby businesses include insurance agencies like Bruno Cordeiro - Insurance Broker, clothing stores such as Ritzi Collections, and automotive services like The Mufflerman.
Where can I find more information or visit the KFC website?
You can visit KFC's website at http://kfc.ca for menus and offers.