Customers frequently reported long wait times for food, often exceeding 20 minutes, with many expressing frustration over being asked to wait in the parking lot.
Food Quality
While some customers praised the freshness and taste of the food, many others complained about cold, overcooked, or poorly prepared items, including issues with saltiness and incorrect orders.
Staff Attitude
Feedback indicated a mix of positive and negative experiences with staff, with some praising individual employees for their helpfulness, while others reported rudeness and lack of professionalism.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions in the bathrooms.
Management Issues
Many customers noted a lack of effective management, citing understaffing and poor organization as contributing factors to the overall negative experience.
CC
Cam Cameron
Oct 31, 2025
5.0
Marge is actually the best in customer service I've seen in years!!! She deals with other restaurants problems and is sympathetic and completely adapting to the situation... this women should be appreciated left right and center. 👏👏👏
RB
R. B
Oct 20, 2025
3.0
The store seems to have focus on food lately and we can tell.
Always hot fresh and delicious compared to before. The staff is courteous and friendly.
The service time can do some work. They also really should stop asking people in drive thru to go and wait in the parking lot. First of all this is a really busy cramped parking lot, hard to find parking. How is the server going to even know where I had parked? Numerous time they are lost and I have to back in myself.
When there are no cars behind me cant i just wait in the drive thru lane while you prepare the food? Thanks.
EE
Ethan E
Sep 29, 2025
1.0
Service is slow, I asked for my drink while my food was being made and it took them until my food was made (20 mins) to grab it for me
TB
Terry Blackmore
Sep 12, 2025
1.0
Always runs out of chicken at dinner time and told the wait time is 20 to 30 minutes.
Poorly run KFC franchise. Go to the one on Hespeler Road instead.
MA
Mohd Amaan
Sep 8, 2025
1.0
The girl and the boy working are not corporative just wasting time not making orders timely
What are the operating hours of KFC in Cambridge, ON?
KFC in Cambridge is open every day from 10:30 AM to 11:00 PM.
Where is KFC located in Cambridge?
KFC is located at 150 Holiday Inn Drive, Cambridge, ON, N3C 1G1, Canada.
What is the contact number for KFC in Cambridge?
You can contact KFC at +1 519-658-4669.
Does KFC in Cambridge offer meal delivery services?
Yes, KFC is categorized as offering meal delivery services alongside being a fast food and chicken restaurant.
Is KFC in Cambridge a Halal restaurant?
Yes, KFC in Cambridge is listed as a Halal restaurant.
Where can I find coffee shops near KFC on Holiday Inn Drive?
Tim Hortons, a popular coffee shop and tea room, is located near KFC on Holiday Inn Drive, making it a convenient spot to visit before or after your meal.
Are there other fast food options close to KFC on Holiday Inn Drive?
Yes, nearby fast food options include Pizza Hut and Wendy's, which offer pizza and burgers respectively, giving you a variety of dining choices in the area.
What fitness facilities are available near KFC in Cambridge?
Crunch Fitness, a gym and sports fitness center, is located nearby, allowing you to combine your meal with a workout or fitness visit.
Can I visit any retail or discount stores near KFC in Cambridge?
Yes, Treasure Hunt Canada and Dollarama are nearby discount and retail stores where you can shop conveniently around your visit to KFC.
Are there any beauty or pharmacy services near KFC?
The Beauty Boutique on Holiday Inn Drive and Shoppers Drug Mart are nearby for beauty and pharmacy needs during your visit.