KFC

3.0
363 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
150 Holiday Inn Drive, Cambridge, ON
N3C 1G1, Canada

Hours

Reviews

3.0
363 reviews
5 stars
113
4 stars
53
3 stars
47
2 stars
19
1 star
131

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 20 minutes, with many expressing frustration over being asked to wait in the parking lot.

Food Quality

While some customers praised the freshness and taste of the food, many others complained about cold, overcooked, or poorly prepared items, including issues with saltiness and incorrect orders.

Staff Attitude

Feedback indicated a mix of positive and negative experiences with staff, with some praising individual employees for their helpfulness, while others reported rudeness and lack of professionalism.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions in the bathrooms.

Management Issues

Many customers noted a lack of effective management, citing understaffing and poor organization as contributing factors to the overall negative experience.
  • CC
    Cam Cameron
    Oct 31, 2025
    5.0
    Marge is actually the best in customer service I've seen in years!!! She deals with other restaurants problems and is sympathetic and completely adapting to the situation... this women should be appreciated left right and center. 👏👏👏
  • RB
    R. B
    Oct 20, 2025
    3.0
    The store seems to have focus on food lately and we can tell. Always hot fresh and delicious compared to before. The staff is courteous and friendly. The service time can do some work. They also really should stop asking people in drive thru to go and wait in the parking lot. First of all this is a really busy cramped parking lot, hard to find parking. How is the server going to even know where I had parked? Numerous time they are lost and I have to back in myself. When there are no cars behind me cant i just wait in the drive thru lane while you prepare the food? Thanks.
  • EE
    Ethan E
    Sep 29, 2025
    1.0
    Service is slow, I asked for my drink while my food was being made and it took them until my food was made (20 mins) to grab it for me
  • TB
    Terry Blackmore
    Sep 12, 2025
    1.0
    Always runs out of chicken at dinner time and told the wait time is 20 to 30 minutes. Poorly run KFC franchise. Go to the one on Hespeler Road instead.
  • MA
    Mohd Amaan
    Sep 8, 2025
    1.0
    The girl and the boy working are not corporative just wasting time not making orders timely

Frequently Asked Questions About KFC

What are the operating hours of KFC in Cambridge, ON?

KFC in Cambridge is open every day from 10:30 AM to 11:00 PM.

Where is KFC located in Cambridge?

KFC is located at 150 Holiday Inn Drive, Cambridge, ON, N3C 1G1, Canada.