While many customers praised the friendly and efficient service, there were numerous complaints about slow service and order mix-ups.
Cleanliness
Multiple reviews highlighted significant cleanliness issues, including dirty floors and unsanitary conditions, which negatively impacted the dining experience.
Pricing Concerns
Customers expressed dissatisfaction with high prices compared to other locations, feeling that the cost did not match the quality of food and service received.
Product Quality
Feedback on food and ice cream quality was mixed; while some enjoyed their treats, others reported poorly made items and inconsistencies in orders.
Crowded Environment
The location is frequently busy, leading to long wait times and limited space for customers, which some found frustrating.
MN
Mark Neill
Nov 5, 2025
5.0
Late night Blizzard!
MR
Mrs Rose
Nov 2, 2025
1.0
I was treated so rudely today that I can not comment due to legal reasons.
AE
Amadin Etinosa
Oct 7, 2025
4.0
Good food and nice customer service but always crowded during busy hours on a weekend. Not enough space for people to wait or stay in line.
YB
Yunior Barrios Batista
Sep 6, 2025
1.0
I'm writing this review from inside DQ. I came with my kids and we ordered the Caramel Cheesecake, but we didn’t see anything inside and it was poorly blended because there was no caramel at the bottom, and we never saw ani cheesecake either
TP
Tushar P
Aug 29, 2025
3.0
Cookie dough was not mixed it was like drinking vanilla shake and dough balls separated by water.
Other ice-creams were great
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Cambridge offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and more classic fast-food items.
Where is Dairy Queen Grill & Chill located in Cambridge?
It is located at 258 Water St N, Cambridge, ON, N1R 3C2, Canada.
What are the operating hours for Dairy Queen Grill & Chill during weekdays?
From Monday to Thursday, Dairy Queen Grill & Chill is open from 10:30 AM to 1:00 AM. On Fridays, it stays open longer until 4:00 AM.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, the restaurant provides booster seats, high chairs, is wheelchair accessible, has restrooms, free WiFi, and is welcoming to families and children.
Can I order food online from Dairy Queen Grill & Chill in Cambridge?
Yes, you can place an order for pickup through their online ordering website at https://www.dairyqueen.com/en-ca/order/pickup/n/11895/.
Is there seating available at Dairy Queen Grill & Chill?
Yes, there is seating available along with amenities such as restrooms and free WiFi for customers.
Are there any nearby coffee shops where I can visit before or after enjoying a meal at Dairy Queen?
Yes, Tim Hortons is a nearby coffee shop where customers can stop by for coffee or snacks before or after their Dairy Queen visit.
What hair salons are close to Dairy Queen Grill & Chill for a convenient visit?
Dimensions Hair Studio, Diva Hair Studio, and Salon Parastar Spa are nearby beauty salons where customers can get hair or spa services near Dairy Queen.
Are there any automotive repair centers near Dairy Queen Grill & Chill?
Yes, Bena Motors, Meineke Car Care Centre, Rev Tech Auto Center Inc, Pioneer Transmission, and Mr Tire Auto Service Plus are nearby automotive repair services for customer convenience.
Does Dairy Queen Grill & Chill offer any mobile deals or rewards through an app?
Yes, customers are encouraged to download the Dairy Queen app to access exclusive deals and mobile ordering rewards.