Dairy Queen (Treat)

Reviews

• CN

  Civil NIDHI

  5 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ I met Riya at Dairy Queen, and truly, she is so professional and friendly. She treats every customer with such warmth, and her ice cream service is absolutely perfect. Every time, it’s a wonderful experience. Because of Riya, I will keep coming back to Dairy Queen. Highly recommend!✨✨✨✨
• JM

  Jordan M

  5 days ago
  1.0
  Ordered 4 strawberry banaana OJ. (2 smalls and 2 medium) they made 4 smalls i said no only 2 and 2 medium.. the lady just poured the other 2 smalls into a medium cup and put a lid on it. Walked away when i said something. Also all 4 were warm. They microwave the OJ juice. I knew i should of asked for my money back.. heads up if you order from there
• VP

  Vandan Patel

  Apr 18, 2026
  5.0
  Had a great experience today at Dairy Queen in Cambridge City Mall! A special shoutout to Bani and Gurleen for their outstanding customer service — friendly, attentive, and made the visit truly enjoyable. It’s always nice to be served with a smile 😊 Definitely coming back again. Highly recommend this location!😊👍🏼
• JB

  jim boles

  Apr 11, 2026
  1.0
  Worst DQ location I’ve been to. The staff seemed unprofessional and poorly trained. They weren’t familiar with several items on the menu and had trouble understanding the names of basic offerings. When I tried to explain, they turned around and looked at me in a mocking way, as if I was bothering them. I hate leaving bad reviews, but when a store is run by imported untrained staff, it leads to negative customer satisfaction. Our family of 5 used to visit this location regularly, but after our recent experience, we will not be returning. I also noticed several negative reviews are quickly followed by positive reviews from accounts that seem suspicious. It makes me question the authenticity of the ratings here
• RB

  R. B

  Mar 31, 2026
  1.0
  I had a very frustrating experience at this location. I ordered a simple, standard item from the menu—the Mango Pineapple Julius Original. Unfortunately, the staff member I interacted with seemed completely unfamiliar with the menu. When I ordered, there was a clear language barrier and a lack of product knowledge. I was met with confusion and frustrated looks. When I said "pineapple," the employee responded with, "What? Pinepaple? We don't do that." I then clarified that I was ordering from the Julius menu, and he insisted, "We never make this." It was baffling to have to argue about the existence of a standard menu item. I shouldn’t have to explain a restaurant's own offerings to the person behind the counter. It felt like the employee was either untrained or uninterested in his job. He kept looking over to other staff member to 'translate' what I was saying in their local language. I would point the blame at Dairy Queen for failing to meet quality customer service standards by failing to hire employees that meet basic criteria of offering customer service. Dairy Queen needs to ensure their staff is properly trained on the menu and can handle basic orders without struggling or making customers feel like an inconvenience.

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